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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,509 Reviews

1,509 Reviews of INFINITI of South Bay - Service Center

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September 23, 2020

Outstanding, professional service! The few times my car needed service they were able to Schedule quickly. The service status app keeps you up to date on their findings and recommendations. More

by BR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos
Dec 08, 2020 -

INFINITI of South Bay responded

BR, We are glad that you found our service to be outstanding and that our advisors handled your visit efficiently and professionally. And, we're glad that you found our service status updates to be informative. Great customer service starts with effective communication. Thank for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

Dec 08, 2020 -

INFINITI of South Bay responded

Thank you for taking your personal time to leave a positive review about your service experience here at INFINITI of South Bay. I am glad to hear that we were able to schedule your appointment quickly and that our app facilitated the experience. Our team always strives to be professional and provide outstanding service. We thank you for your business and we hope to see you again in the future! Carlos Robles Service Manager INFINITI of South Bay

September 23, 2020

Great work in and out as Promise Will continue to use this service Highly recommend this service the staff very professional and informative work Two thumbs up More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 08, 2020 -

INFINITI of South Bay responded

Tommy, Thanks for taking your personal time to let others know that my team here at INFINITI of South Bay served you well. I am proud to know that you found them informative and professional because this indicates that our training is working. Thank for your recommendation and the two thumbs up. Carlos Robles Service Manager INFINITI of South Bay

Dec 08, 2020 -

INFINITI of South Bay responded

Tommy, We thank you for leaving a positive review online for others to see. Our hard-working service team is constantly going above and beyond to provide great work and exceptional customer service to ensure that our clients are satisfied. Thank you for your business and loyalty. Carlos Robles Service Manager INFINITI of South Bay

September 20, 2020

Very impressed with my appointment & attention to detail!! We had the car detailed in addition to our maintenance appointment and we were very impressed with the quality of work! More

by JKAWAHITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie , Candice Roxas, Ever Villalobos, Wilson Chihuahua
Dec 08, 2020 -

INFINITI of South Bay responded

There is nothing like a detail to make your vehicle look and feel new again. We are complimented with your kind words concerning the service you received while at INFINITI of South Bay. Thank you for calling out Wilson, Candice, Edson, Ever and even Eddie on this review. We appreciate your recommendation and your business. Carlos Robles Service Manager INFINITI of South Bay

September 20, 2020

great service every time I visit this location! I drive all the way from L.A to PCH just to visit this location! Great job More

by Breillyblu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah from services, Ever Villalobos, Wilson Chihuahua
Dec 08, 2020 -

INFINITI of South Bay responded

Breilly, We appreciate your loyalty to our team here at INFINITI of South Bay. They must really be making a difference if you're willing to travel such a distance for your service. Thank also for recognizing Wilson, Everado and Sarah for their great service. We'll be sure to pass your comments along. Thanks for your business. Carlos Robles Service Manager INFINITI of South Bay

September 17, 2020

Service department is excellent. I have been an Infiniti owner for 2 years and Infiniti of South Bay has provided the best customer service i have ever received. More

by EJR123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 08, 2020 -

INFINITI of South Bay responded

What a very nice compliment, thank you! We are glad that you have enjoyed a high level of customer service from Candice, our superstar Service Advisor. We are so glad we have her. Also, wanted to let you know... please be sure to check our website for service specials and offers. They change monthly. Hope to see you here again soon. Carlos Robles Service Manager INFINITI of South Bay

September 17, 2020

Horrible My experience was just terrible kept my car for 5 days And nothing was done I had the same issues going into the dealership as I did coming out plus 1 of my headlights was not working When both hea More

by SY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Wilson Chihuahua, Ruben Ruiz
Nov 11, 2020 -

INFINITI of South Bay responded

Nobody at the dealership remembers this, and we cannot look you up in out system because you have not left a name. We apologize for your troubles. Can you please call me so that we can discuss this and make things right for you? You can reach me at 310-325-5555. Thank you, Carlos Robles INFINITI of South Bay Service Manager

September 16, 2020

Very happy with the service I would recommend this dealership to my friends and family. Very clean and the service was great keep up the good work. More

by JAZYMEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

INFINITI of South Bay responded

Thank you for recognizing how clean we keep our dealership and our waiting area. We are glad to learn that you are happy with your service and you service advisor Edson. We appreciate your business and your recommendation to friends and family. Carlos Robles Service Manager INFINITI of South Bay

September 16, 2020

The people in service center are all polite and attend to its customers’ needs immediately. they meet you at the curb with their smiles and offered water, coffee or snacks. More

by LYNDAVIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 08, 2020 -

INFINITI of South Bay responded

Lynda, Thank you for taking your personal time to leave a five-star review about your experience here at INFINITI of South Bay. I am glad to hear that our service team greeted you with a smile and immediately provided exceptional customer service. We thank you for your business and we would love to have you back in the future. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

September 14, 2020

I always choose Infiniti of South Bay for my services. Ever always takes great care of me and my vehicle services. He keeps me informed while my vehicle is there and my car is always clean when I pick it More

by Kimber R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 09, 2020 -

INFINITI of South Bay responded

Kimber, Thank you for the great endorsement of Everado for providing exceptional customer service. I'm pleased to learn that he is providing adequate communications while your vehicle is in our service bays. Sometimes a little communication and setting expectations goes a ling way. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

September 14, 2020

I was greeted and assisted as soon as I walked in. I was given an estimated time of completion and they finished right on schedule. Everyone I came in contact with was friendly and professional. More

by EONE.LE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

INFINITI of South Bay responded

Sounds like a wonderful experience from start to finish. Thank you for taking you time to tell others about the friendly and professional service you received with us here at INFINITI of South Bay. We are grateful for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

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