INFINITI of Suitland

The general manager banned me over a true review. I’ve purchased and/or leased 13 INFINITIs from both their stores. He gets 5 thumbs down! The owners had the audacity to authorize his ban! My abode is 7 m purchased and/or leased 13 INFINITIs from both their stores. He gets 5 thumbs down! The owners had the audacity to authorize his ban! My abode is 7 minutes from the service department; however, I had to travel almost 35 minutes to hour away - contingent upon traffic- to get serviced at their Alexandria, Virginia to get serviced! This lease deal occurred in August 2016. I bought the first Q60 in the region. It was black, so I was given some incentives because I was apprehensive about leasing another black car. They promised to detail any time I wanted coupled with coming to pick up Jett for services etc. The young lady in finance didn’t off any of the packages ie wheel and tire because she had to go get crabs! Wow! Now, that was just ‘ghetto’! The salesman...I won’t disclose his infirmities! I had to get a new windshield coupled with having issues with my tires only after 3 months. I was offered a tire and wheel package after the tire debacle! The tire company was phenomenal! When I came in to see the GM, he was patronizing! Mr. Issa leaned back in his chair and told me, “if you can’t afford the tires, you should not have brought the car!” Sir, I am platinum level with INFINITI! I won’t write a dissertation. I gave them another chance and bought my Q60 Red Sport from the Alexandria Store...big mistake as well! That was last time personally patronizing them! I am still baffled as to how can you legally ban a customer who has bought 13 cars; who has not been belligerent; who had never had the authorities called; who has never been expletivic! I’ll stop here! More

Expectations exceeded In my last post here, I was not happy but once I sat down with Passport Infinity leadership, I was taken care of and to show just how classy they are, In my last post here, I was not happy but once I sat down with Passport Infinity leadership, I was taken care of and to show just how classy they are, Infinity found the issue and saw that I had mentioned it before and did not charge me a single penny to resolve the issue. I have had my vehicle back a few times since my initial review and everything is just lovely and I could not ask for better service. A great team of people who make you feel good about coming there and go out of their way to correct their mistakes. I salute all of you in service and thank you for taking such good care of my Infinity. Thank you all. More

Absokutely Awesome I see far too many negative reviews when a service provider or individual does not live up to Superman-like, Herculean type expectations. This is not I see far too many negative reviews when a service provider or individual does not live up to Superman-like, Herculean type expectations. This is not that review. Kevin Seivwright, Asst Mgr. is the "creme-de-la-creme". He met all of my vehicular needs and went the extra 10 miles for me and a number of other customers too who had similar needs. The issue.: My key sensor was not recognizing my car and it had a recall on it for the fuel line. The Solution: Kevin - Since the car was in the parking lot at my job, it had to be towed. Well, I still had the sensor on me and to tow the vehicle it had to be placed in neutral. Kevin had Fred (another absolutely amazing employee) take me to my job to give the sensor to the tow truck driver and brought me back to the dealership so I could acquire a "Loaner vehicle" (by the way, not every dealership does this). The entire process was expertly managed by Kevin and because of his leadership, attention to detail and listening skills. This unexpected aggravation turned into an award-winning performance. Thank you, Kevin, Thank you Passport Infiniti, you all are the best period!!! More

Disregarded I have visited this dealership on many occasions and for the most part, I received excellent customer service UNTIL, I insisted that the wobbling in m I have visited this dealership on many occasions and for the most part, I received excellent customer service UNTIL, I insisted that the wobbling in my front passenger side wheel had become unbearable on a car at that time with 28 k miles, now at 55k and still not corrected. I was given every excuse possible and had to remind them that Infinity is a brand and I expect that their mechanics troubleshoot this thing to completion, instead what I got was, the wheels were spun and balanced (no record of course) finally one of the techs put the car on a lift and spun it with his hand and said look right there and you will see the warp in the wheel...…….this was the only troubleshooting done...…….so now the 2 rims went out for repair with Infinity saying that they paid for one....I have no proof that they didn't but what I do know is that my wheel still wobbles when I get up to 75-80 mph. I was contacted and asked if things were better, I told them no and was then told to make an appointment, at this point I was so upset that I felt they should have extended some customer service my way by acting concerned....I still have not returned to get things fixed because IF the wheels were warped and corrected, why were they not spun and balanced? how can you not do that after me complaining about the wobble for a year and a half? I was then sent a text about a review and how important it was to provide a good review but that survey never came so I requested it over 2 weeks ago and I still have not received it. I have spoke with infinity and have been giving an email address to register my complaint of non service but I am not in the business of getting anyone in trouble on their jobs, that is not my intent here, especially when I have received excellent customer service at the very same site time and time again. Kevin,Kenji and Christine have always provided excellent service but it seems like the service desk is now routing or not passing on info to the mechanics and stuff doesn't get done. That is my best guess. I rode around with a air conditioner which wasn't keeping me cool AT ALL, I was told that it was ok and was blowing air out at 56 degrees but one day I was driving with the air on high and decided to reach my hand out and see if the passenger said was just as hot...…….it wasn't and seem to have been blowing the 56 degrees they told me about but the drivers side was a cool 75 degrees in nearly 100 degree weather...…...I took it back in and guess what, it was a known issue and was fixed in a couple of hours...……...I have been cool ever since but why was this not caught the month prior? I just don't get how this place provided customer service which exceeded not only my expectations but I knew of no one who had a bad word to say about them...….how did it fall off so suddenly More

They are no shows, don’t go!!! I was trying to get my car serviced. I live far away, so they were supposed to meet me. I left them a message when I was coming and then called multip I was trying to get my car serviced. I live far away, so they were supposed to meet me. I left them a message when I was coming and then called multiple times. I finally spoke to the representative, and I was informed that they had changed their mind about meeting. There goes a couple hours of my time and gas. I never plan on going back. More

Making the Impossible , Possible Accolades to 3 outstanding employees who knew their job, never gave up on the problem and provided distinguished service. They are Kevin Seivwright, Accolades to 3 outstanding employees who knew their job, never gave up on the problem and provided distinguished service. They are Kevin Seivwright, the assistant manager, Kenji Evasco, service advisor, Fransico Pormier,your skilled mechanic. Often, people judge companies based on the location. I am here to tell you that is a serious mistake. My son purchased a 2008 infinity in April. However after two months, he was out and the truck would not start. We had it towed to 3 places. The last 2 were infinity dealerships. The dealer ship in Alexandria stated they could not repair it because there was not a part in the whole USA. That the company no longer made the ECM part, that there were not any used ones in their entire and his suggestion was to junk the car! What? Throw away thousands of dollars? The company did not warn customers, not to buy any of their cars that was 10 or more years, because they will not make parts for it. The sister dealership in Alexander was untrained and unskilled in repairing . Had few people skills. All of these attributes were positive for Suitland Infinity Dealership. Hats off to you. Please award them and render help to your sister More

Lied to, and sold out from under A few days ago, my father and I had the extreme displeasure and misfortune to begin communicating with Infiniti of Suitland; their hapless “product sp A few days ago, my father and I had the extreme displeasure and misfortune to begin communicating with Infiniti of Suitland; their hapless “product specialist” Hermann Opoku and their used car manager, Edwin. We started speaking with them on Saturday 11/10, the day they listed a 2005 Jaguar XJR for sale. We sent an email, and called immediately. Being in the market for the car, we wanted to move quickly. We received an email back, and replied to Hermann that we wanted to put down a deposit first thing in the morning on Monday. We called the dealership and spoke to another saleswoman who gave us some line about the car being traded in by her godmother. Monday, we began dealing with a man named Edwin who claimed to be their used-car manager, and things went downhill from there. Edwin is a liar, and once a car salesman tells a lie, they’ve told them all. We told him that we wanted to put a deposit on the vehicle – to which his reply was an absolutely astonishing deposit of $5,000 on a car that had its price raised to $8,000 from its original $7,750 over the weekend. In hindsight, he was probably trying to scare us off. Imagine his surprise when we agreed and told him we wanted that car. So, Edwin tried again; told us in the spirit of full disclosure that the car had a check engine light and that he needed to get it diagnosed. We told him that we have owned 2 of these XJs and an S-Type and we really weren’t that concerned about a silly light if the car had been driven onto their lot – but we would await his call on the results of that diagnosis, and if it was something irrelevant like an O2 sensor or EVAP leak we would take the car as-is, because we have an excellent mechanic. Edwin then ASSURED us that we were absolutely number one, first place in line for the car. As you could probably guess by now, that next call never came. Edwin spend the entirety of Tuesday dodging our many, and frequent calls. We tried to get all the way up to the General Manager – but as always at any car dealership on any day of the week, we were told it was his day off. Again, in hindsight, the refusal to speak with us was by design – if he never spoke to us, he would never have to take the deposit HE OFFERED. Miraculously, Edwin did finally pick up the phone again that night with some bad news. The Jaguar had been sold! Don’t know how, don’t know why, a manager with no idea what’s going on in his own dealership. But “some guy” had showed up that day and wanted to buy the car- he had come a long way and he was a mechanic, so he didn’t care about the check engine light…you know, the one we didn’t care about either. Edwin fed us some line about a pending sale and the buyer’s financing potentially falling through, but he’d be sure to call us back and let us know today. Well today has come and gone and, having escaped car sales myself, I know what that means. My guess is we never heard back from Hermann again because Edwin was keeping the car close to his chest, and making sure there were no assigned salesmen to be fighting for their own deal. A real shame all the way around. My advice is simple: stay away from Infiniti of Suitland if there is a specific car you want to buy, and definitely don’t go to them for a used car. More