INFINITI of Suitland

Making the Impossible , Possible Accolades to 3 outstanding employees who knew their job, never gave up on the problem and provided distinguished service. They are Kevin Seivwright, Accolades to 3 outstanding employees who knew their job, never gave up on the problem and provided distinguished service. They are Kevin Seivwright, the assistant manager, Kenji Evasco, service advisor, Fransico Pormier,your skilled mechanic. Often, people judge companies based on the location. I am here to tell you that is a serious mistake. My son purchased a 2008 infinity in April. However after two months, he was out and the truck would not start. We had it towed to 3 places. The last 2 were infinity dealerships. The dealer ship in Alexandria stated they could not repair it because there was not a part in the whole USA. That the company no longer made the ECM part, that there were not any used ones in their entire and his suggestion was to junk the car! What? Throw away thousands of dollars? The company did not warn customers, not to buy any of their cars that was 10 or more years, because they will not make parts for it. The sister dealership in Alexander was untrained and unskilled in repairing . Had few people skills. All of these attributes were positive for Suitland Infinity Dealership. Hats off to you. Please award them and render help to your sister More

Lied to, and sold out from under A few days ago, my father and I had the extreme displeasure and misfortune to begin communicating with Infiniti of Suitland; their hapless “product sp A few days ago, my father and I had the extreme displeasure and misfortune to begin communicating with Infiniti of Suitland; their hapless “product specialist” Hermann Opoku and their used car manager, Edwin. We started speaking with them on Saturday 11/10, the day they listed a 2005 Jaguar XJR for sale. We sent an email, and called immediately. Being in the market for the car, we wanted to move quickly. We received an email back, and replied to Hermann that we wanted to put down a deposit first thing in the morning on Monday. We called the dealership and spoke to another saleswoman who gave us some line about the car being traded in by her godmother. Monday, we began dealing with a man named Edwin who claimed to be their used-car manager, and things went downhill from there. Edwin is a liar, and once a car salesman tells a lie, they’ve told them all. We told him that we wanted to put a deposit on the vehicle – to which his reply was an absolutely astonishing deposit of $5,000 on a car that had its price raised to $8,000 from its original $7,750 over the weekend. In hindsight, he was probably trying to scare us off. Imagine his surprise when we agreed and told him we wanted that car. So, Edwin tried again; told us in the spirit of full disclosure that the car had a check engine light and that he needed to get it diagnosed. We told him that we have owned 2 of these XJs and an S-Type and we really weren’t that concerned about a silly light if the car had been driven onto their lot – but we would await his call on the results of that diagnosis, and if it was something irrelevant like an O2 sensor or EVAP leak we would take the car as-is, because we have an excellent mechanic. Edwin then ASSURED us that we were absolutely number one, first place in line for the car. As you could probably guess by now, that next call never came. Edwin spend the entirety of Tuesday dodging our many, and frequent calls. We tried to get all the way up to the General Manager – but as always at any car dealership on any day of the week, we were told it was his day off. Again, in hindsight, the refusal to speak with us was by design – if he never spoke to us, he would never have to take the deposit HE OFFERED. Miraculously, Edwin did finally pick up the phone again that night with some bad news. The Jaguar had been sold! Don’t know how, don’t know why, a manager with no idea what’s going on in his own dealership. But “some guy” had showed up that day and wanted to buy the car- he had come a long way and he was a mechanic, so he didn’t care about the check engine light…you know, the one we didn’t care about either. Edwin fed us some line about a pending sale and the buyer’s financing potentially falling through, but he’d be sure to call us back and let us know today. Well today has come and gone and, having escaped car sales myself, I know what that means. My guess is we never heard back from Hermann again because Edwin was keeping the car close to his chest, and making sure there were no assigned salesmen to be fighting for their own deal. A real shame all the way around. My advice is simple: stay away from Infiniti of Suitland if there is a specific car you want to buy, and definitely don’t go to them for a used car. More