INFINITI of Suitland - Service Center

Passport infinity I have been a customer with Passport Infinity of Suitland for over eight years. I have two Infinities, a QX 80 and M 35x. I take both vehicles there for service. The customer service sta Infinity of Suitland for over eight years. I have two Infinities, a QX 80 and M 35x. I take both vehicles there for service. The customer service staff, Kevin, Mimi and Bobby, and the mechanic, Jeremiah are AWESOME. They have good customer service skills. I can’t say that about their service manager, Brian. I had both vehicle service on November 3, 2022. I order some ties for my M 35, Brian, the service manager gave me a figure, and he was aware that I wanted the special, buy three get one for a dollar. so. I paid for the tires and a four wheel alignment in advance, November 3,2022. I had them put on November 7, 2022. After they put on the new tires, Brian, the service manager had Bobby to tell me I need to pay an extra $500.00 dollars because the ties was not part of the special. I talked to Brian before they install the tires about another issue, he never said anything to me about it. He waited until the new tires was installed to ask for the extra money. I refused to pay him. He told me to have a seat and they are going to takeoff the new tires and put my old tires back on. I have heard people say, the staff is just as good as their leader. Not in this case. The staff have better customer service skills than their manager. Infinity do a great job with customer service training for the staff, and a poor job with customer service training for their manager. Passport Infinity of Suitland has lost a customer. I will not return there again. More

Exceptional customer service overall. Mimi Banson is knowledgeable and very professional. I wholeheartedly recommend her. I certainly found a home in Passport Infiniti to service my ve Mimi Banson is knowledgeable and very professional. I wholeheartedly recommend her. I certainly found a home in Passport Infiniti to service my vehicle. More

With this letter I would hereby like to your employees, Kevin Seawright, Brian Seager and Anthony Boo for the excellent service they provided me last week. I have always been pleased with the service I Kevin Seawright, Brian Seager and Anthony Boo for the excellent service they provided me last week. I have always been pleased with the service I receive at Infiniti of Suitland. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your colleague it would be my pleasure to continue doing business with Infiniti. Sincerely, Terrence Ruffin More

The dealership is always clean, staff is always professional, and the service is always efficient. professional, and the service is always efficient. More

I was unscheduled and Bryan squeezed me in. Quite professional, per usual, but love they take the extra step to accommodating me and providing additional follow up services as recommended maint Quite professional, per usual, but love they take the extra step to accommodating me and providing additional follow up services as recommended maintenance and performance efficiency. Bryan has been so helpful when it comes to maximizing my budget by offering ways to save and critical needs versus future considerations. I’m very pleased with this location, the amenities, and the customer service (comforting treatment) received with each visit. More

Very friendly staff and clean environment. Display of cars in showroom is very enticing. Welcoming for customers. Display of cars in showroom is very enticing. Welcoming for customers. More

The staff is friendly and very helpful. Speedy service. I highly recommend this Infiniti location. Speedy service. I highly recommend this Infiniti location. More

They actually listened to what I had to say and done what you just don’t see anymore. They took ownership of a mistake that was made. They have earned my business hands down. Thanks for all you do. you just don’t see anymore. They took ownership of a mistake that was made. They have earned my business hands down. Thanks for all you do. More

The professionalism and courtesy of each team member are exceptional. The facility is clean and bright. My service tech, Mimi, was very professional and helpful to explain the needs of my vehicle. It is con exceptional. The facility is clean and bright. My service tech, Mimi, was very professional and helpful to explain the needs of my vehicle. It is consistently an pleasurable experience. More

Everyone at this dealership is very professional and a pleasure to interact with. They always go above and beyond with the service they provide. pleasure to interact with. They always go above and beyond with the service they provide. More