INFINITI of Tallahassee

Not friendly to all customers I scheduled an oil change for Saturday. I pulled up and parked at the umbrella. There was a man standing there. I parked and got out and went inside. I scheduled an oil change for Saturday. I pulled up and parked at the umbrella. There was a man standing there. I parked and got out and went inside. When I walked it I was greeted but not in a friendly manner. I was advised that it would be $40. I tried to pay but was told to pay at the end. After I gave the young man the keys he asked if I needed to get a shuttle ride to anywhere? I advised him that I would sit and wait. The problem I had was there were Caucasians which came in and were greeted different from myself and the other African Americans waiting for our cars to be serviced. I couldn't wait for them to finish so I could leave. This was not professional at all. More

Awesome Service Team I always get great service when I come to the facility, even before the name changed, I am a regular, I take my car to get check often to make sure it I always get great service when I come to the facility, even before the name changed, I am a regular, I take my car to get check often to make sure it’s okay. The team never turn me away , they take great care of me. More

Awesome service received by Scott Futch. Scott Futch was very helpful with getting the work done on my vehicle. He was very professional and answered all the questions I had about my vehicle. Scott Futch was very helpful with getting the work done on my vehicle. He was very professional and answered all the questions I had about my vehicle. Thank you Scott for all your help....you are awesome!!!! More

Good experience, Good Job! I went in to have some services performed on my car. While reviewing my car's service history and after the mechanic's all-points check, I was informe I went in to have some services performed on my car. While reviewing my car's service history and after the mechanic's all-points check, I was informed of additional services that needed to be performed. All was explained to me and I left with a list of pending services to be scheduled in the near future. The services performed during this visit resulted in my car running better, which was my reason for being there. Scott goes above and beyond to answer any questions and keep the customer informed as to the progress of the services being performed. All staff in the Service and Parts areas were friendly and professional. More

It was great Fantastic service from Scott and the rest of the employees I came in contact with there. Will bring my car in again when it needs service. Fantastic service from Scott and the rest of the employees I came in contact with there. Will bring my car in again when it needs service. More

Very good. Oil change & tire rotation Professional & friendly staff. Called in AM & got an appointment that same day! Service dept. kept me informed & up to date on what was being done t Professional & friendly staff. Called in AM & got an appointment that same day! Service dept. kept me informed & up to date on what was being done to my car. More

Excellent attention to detail All service was completed as requested. Very satisfied with work done. Service department is very thorough and quality of work done is outstanding! All service was completed as requested. Very satisfied with work done. Service department is very thorough and quality of work done is outstanding! Very professional service department. More

Adequate This is a very busy service center. They probably could use more employees. On average, per customer, for an oil change takes over two hours. This is a very busy service center. They probably could use more employees. On average, per customer, for an oil change takes over two hours. More

Great service team! This was our first experience with Kraft Infiniti, and they did an excellent job on some difficut tasks. Kudos to Scott for handling this service for This was our first experience with Kraft Infiniti, and they did an excellent job on some difficut tasks. Kudos to Scott for handling this service for us! More

Made my appointment that day! They are fast and helpful... they had me in and out before I finished lunch!! Which was a blessing so I could finish the rest of my day! Thanks! They are fast and helpful... they had me in and out before I finished lunch!! Which was a blessing so I could finish the rest of my day! Thanks! More