INFINITI of Troy

The good. Andrew in sales did a great job providing all the information I asked for. Pleasant and helpful. The bad. I drove two hours to look at and buy a used Lexus from the dealership. After agre the information I asked for. Pleasant and helpful. The bad. I drove two hours to look at and buy a used Lexus from the dealership. After agreeing to buy the car I was informed the title department had gone home for the day (5pm) and the manager Oleg Kovtun seem very confused on how to handle an out of state registration. Confused is being polite. A better description would be clueless. I left with the understanding I would hear from the title department the next day and would conclude the sale and pick up the car. Oleg didn’t call with any information until late in the afternoon. He then listed several fees that I questioned as I was registering the car in another state. I told him I would call my bank to address the title issue and call him right back. He then avoided several calls for the next 4 hours and finally returned my call to tell me the car had sold. Lesson learned sign paperwork before leaving and don’t waste your time with Suburban Infiniti of Troy. Especially watch out for Oleg Kovtun. I’m sure it won’t matter but I will contact the better business bureau and Infiniti with my complaint. Had the manager or the title department been able to handle a simple out of state transaction I would have purchased the car a day prior. If Oleg was a man of his word he would have at least given me first right of refusal on a car I agreed to buy and he agreed to sell. At best this is horrible customer service that I would expect from a shady used car dealer not an Infiniti dealership. Oleg even said the difficulty of an out of state transaction was a contributing factor on why he sold to someone else and said he would do so again! I honestly think this is the worst customer service I have ever dealt with. More

I wish everyone cold experience the greatest service ever from a car dealership.they make you feel so special.thank again for your good work. from a car dealership.they make you feel so special.thank again for your good work. More

Robert at the service department went above and beyond to take care of my car. Kept me informed of the status. This is what I call exceptional customer service. take care of my car. Kept me informed of the status. This is what I call exceptional customer service. More

Outstanding First class dealership with great sales staff and manager. I had the pleasure of working with Gary and his calm and confident demeanor helped make th First class dealership with great sales staff and manager. I had the pleasure of working with Gary and his calm and confident demeanor helped make the sale! Overall very positive experience. I would recommend this dealership to family and friends. More

great service and timely got me in on the time and day i needed. clean and efficient and very polite. washed my car after service and timely got me in on the time and day i needed. clean and efficient and very polite. washed my car after service More

Great experience, the service dept staff and crew are very professional and extremely knowledgeable. The service writer Ms. Monque from the time I dropped my car off to the time I picked it up Monque kep very professional and extremely knowledgeable. The service writer Ms. Monque from the time I dropped my car off to the time I picked it up Monque kept me updated throughout the process. Great customer service.. More

Confused service I drop my car about 20 days a ago for certain repair it toke 2 days for warranty inspector to gave approval till today my car still sitting there ev I drop my car about 20 days a ago for certain repair it toke 2 days for warranty inspector to gave approval till today my car still sitting there even they didn’t gave car to drive And because I don’t have credit card I’m unable to rent a car and get Reimbursement from my warranty company my son end up to rent car on he’s expenses My car doesn’t need collision repair or engine or transmission replacement or what it need struts shocks replacement, this repair because it take too long should be on dealer cost, I will never go there anymore and I don’t recommended to any customer More

Suburban Infiniti of Troy is an awesome dealership. From the owners of the cafe, Mark in the sales department and the guys and Jeff in the service department. Whenever I bring my car in for service, I am tr the owners of the cafe, Mark in the sales department and the guys and Jeff in the service department. Whenever I bring my car in for service, I am treated like royalty! More

A wonderful experience. I would definitely recommend this dealership. Very professional knowledgeable courteous kind generally concerned about making the customer satisfied. I am a very satisfied customer. dealership. Very professional knowledgeable courteous kind generally concerned about making the customer satisfied. I am a very satisfied customer. More

exceptional service I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteo I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle! More