INFINITI of Van Nuys

Great salesman I took my Infiniti G35 in for repair, but it turned out it was just a dimmer switch that was off. I was looking at cars for future reference, and a t I took my Infiniti G35 in for repair, but it turned out it was just a dimmer switch that was off. I was looking at cars for future reference, and a totally non-intimidating, very youthful and personable salesman, Mitchell Carter, offered his knowledgeable assistance. I wound up leaving with a Q60 and was so glad!!!! More

Fantastic and easy experience Super easy and fantastic dealership, Anthony showed me around and was very knowledgeable he answered all my questions and extremely helpful. Weston al Super easy and fantastic dealership, Anthony showed me around and was very knowledgeable he answered all my questions and extremely helpful. Weston also helped during the process and was amazing as well and made everything really easy. I finished up in fiance with Norman, did a great job of explaining everything making things simple while being quick and prompt. Would highly recommend getting your next car here. More

Easy, quick, honest Great group of people specifically my salesman Justine Dixon and Eric , I was dredging to go in as usual all car salesmen and dealership are the sam Great group of people specifically my salesman Justine Dixon and Eric , I was dredging to go in as usual all car salesmen and dealership are the same they take there time , but not in this dealership, it was fast NO waisting time straight to business haggled for 10 minutes till we came into fair deal and that was it no need to go around the bushes or playing physiological games with you , total one hour between choosing the car the haggling paperwork and it was done . That’s how buying a car should be , not by waisting 4 hours waisting your valuable time , great place I will recommend it to all my friends. Thank you Justine Dixon and infinity Van Nuys . More

Fantastic Experience! Miguel and Erick are rock stars! We came in with a slightly complicated trade-in situation, but they were quick, prompt, and creative in putting toget Miguel and Erick are rock stars! We came in with a slightly complicated trade-in situation, but they were quick, prompt, and creative in putting together several options for us. They truly worked to make our experience comfortable and welcoming, and we left in a beautiful Infiniti Q50! Extremely satisfied with this experience! More

Not reliable They have got my information as a usual at dealership, then He sent my personal information to another person without any authorization after I left They have got my information as a usual at dealership, then He sent my personal information to another person without any authorization after I left the infiniti dealership. More

Very Friendly atmosphere From the minute I stepped on the lot I had a very positive experience. Lee Cheifer, my salesman, was warm, knowledgeable, and helped to guide me From the minute I stepped on the lot I had a very positive experience. Lee Cheifer, my salesman, was warm, knowledgeable, and helped to guide me toward the car I was most interested in. He allowed me time to explore all the options available and displayed a great deal of patience. The finance staff did a great job explaining to me the two options I had to choose from. As a senior citizen I must admit this is my first experience buying a car alone. Thank you all for getting me into this perfect car. More

Switch from Lease to Purchase After the switch from Lease to a Purchase...the dealership does not give me the new registration for the new vehicle purchase, and I had to go back to After the switch from Lease to a Purchase...the dealership does not give me the new registration for the new vehicle purchase, and I had to go back to the store to sign the contract again... More

Never again will i shop infiniti First issue: took my car in for an oil Change couple months ago... last month i went in to a tire shop because i got a nail and i have warranty in my First issue: took my car in for an oil Change couple months ago... last month i went in to a tire shop because i got a nail and i have warranty in my tires and i told him i wanna just get a new tire and he said he would of had the tires he installed... the last place i went to have service in my car was with the dealership. Someone took my freakin tires and gave me some crappy used ones... pretty sad that they have service guys you can’t trust.. Second: took in a car from a customer of mine and i spoke to a very irresponsable service manager named rusty. 2 weeks to let me know they can’t open the hood and a week to let me know what the issue is and they wanted to charge me close to 600$ at first. After waiting and waiting he came back with a different estimate .. Worst service ever no thank you not again... More

First Class Experience I was treated like one of the family members. All my questions were answered honestly and thoroughly. The pricing was very transparent. He broke down I was treated like one of the family members. All my questions were answered honestly and thoroughly. The pricing was very transparent. He broke down all the payment options and worked with my budget. There was no pressure to take a deal that I was not comfortable with. I will definitely refer my friends and family to Movses Dzhansyan. I will be going back to Infinity once again when my current lease is done. More

Excellent customer service! Went in to pick up my new Infiniti Q50 and Movses Dzhansyan helped me sign all the necessary paperwork. He was very helpful and made it a enjoyable ex Went in to pick up my new Infiniti Q50 and Movses Dzhansyan helped me sign all the necessary paperwork. He was very helpful and made it a enjoyable experience! More