INFINITI of Van Nuys

The people that works at Infiniti of Van Nuys are total xxxxxxxx!!! Very dishonest and unprofessional. They failed to deliver the vehicle that I contracted with and to top it all how can Infiniti Financial Services send me a statement for a vehicle that I never took possession of. Oh my!!

THEY HAVE NUMEROUS COMPLAINTS WITH BETTER BUSINESS BEREAU!!! FRAUD!! Matt (the GM) runs a shady business. RIP OFF!!! AVOID AT ALL COSTS!!! This dealership runs fraudulent contracts and will sell you optional packages without your consent/ knowledge!! When buying/leasing a car, you will be surprised of how many additional optional things (worth thousands of dollars) they have thrown in your contract without even telling or asking you. No body will tell you of the additional features, not the sales person, nor the manager nor the finance guy. I should have been more careful and read the contract while there but was already so tired from waiting there for soo long (worst customer service), that I just wanted to get it over with, but when I went home and read the contract, I realized they had thrown in over $1200 worth of junk features that I never asked for and that's after I had already said No to many other BS features. ABSOLUTELY NO CUSTOMER SERVICE!!! When confronted, they ignored my calls so I had to go in and they made me wait another 3 hours while they blamed each other for it and one manager Maisah told me that that feature was not optional even though on the contract it clearly says "OPTIONAL". If that happens to you, file a complaint with Department of Consumer Affairs, Better Business Bureau AND they them to court. AVOID THIS DEALERSHIP AT ALL COSTS EVEN FOR MAINTENANCE. DO NOT DEAL WITH ALEX, HE WILL DEF RIP YOU OFF!! SPEND YOUR MONEY AND TIME ELSEWHERE!!

I pursues a 2014 Dodge Charger here and a week I had a problem with fuel pump and then I got 2 tickets on mail 1 it was a street cleaning ticket 2 a no stoping at stop sing foto ticket with a total different car on picture my car is a blue 2014 Dodge Charger 4 doors and the one on picture is a black 2014 doge 2 doors car so I whent to Infiniti dealer they Didn’t help me fix there problem because this other guy driving this other vehicle had the license plates under my name and getting tickets here and there so I went to the place where he got the first ticket for street cleaning And guess wath I found the same car there with those plates and a paper on windshield with the Infiniti logo so I went back to dealer and they print out the pictures of plates and the hole vehicle the vin number and they told me that they were going to fix the problem but all that was a not true because till today 5/23/18 they haven’t done anything and this was 2 month ago and then the engine ligth came on the dashboard so I took it back and they told me that it will be better if I take it specially to the dodge dealer of van nuys so I took it and they told me that it was the oil pressure switch and that my warranty won’t cover but I had pay $3,500 for a extended warranty at Infiniti and $1,000 warranty for oil change services and none of that the dodge told me it Doesn’t cover and I know this car is still under the manufacture warranty still so I also had to pay for 4 days of a rental all in total I pay $699 and still the Infiniti haven’t help me at all so I did a bad review for Infiniti and then Barry Wishengrad Repply on the bad review and told that to call Ronald lazo and that they were going to fix all this problem so I can be a happy customer again so I call Ronald Lazo and no answer I call 2 to 3 times no answer I left him a boisemassege never receive a call from him till now5/23/18 am very disappointed with all this I will never recommend anybody to come to this dealer there all lairs DONT FALL FOR IT THEY DONT HELP YOU WITH ANY PROBLEM EVEN IF THERE THE ONE THAT MADE THE MISTAKE SO AM THINKING OF GETTING MY MONEY BACK ON THE STENDED WARRANTY.