INFINITI of Van Nuys

Fraud, False Advertising, Unfair Business Practices First, they blatantly send you an email steering you to this website "if you have a good review to leave them". And if you have a bad review, they gi First, they blatantly send you an email steering you to this website "if you have a good review to leave them". And if you have a bad review, they give you a different link! Truly incredibly scandalous, and that's just icing, not even the cake. They misrepresent CPO vehicles intentionally, even when brought to their attention, claiming they do the 150+ point inspection, however I have evidence they are falsifying those documents. This is called Fraud and False Advertising. They lie to get you in the door. Direct lies, with no shame on you arrive to discover you were lied to, then manipulated to work around it. They refused to be transparent during the transaction and used severe intimidation tactics including threatening behavior and curse words. This is intentional and negligent infliction of emotional distress. It's very real. More

Best Service Advice You will Find (Steven Chin) Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to his outstanding knowledge and suggestions. The work is always perfect. The work is always performed in a timely method. They are always honest about price, time and functional need. More

Pushy salesman Experience was horrible. The salesman didn't want to take my 2013 pilot as a trade in . I assigned a deal only to later get offered by another 125 le Experience was horrible. The salesman didn't want to take my 2013 pilot as a trade in . I assigned a deal only to later get offered by another 125 less the what Van Nuys gave me. Now I am stuck with 3 cars one of them being a total ripoff. The other dealership was so surprised how much more they charged me "why"? I wanted to leave but he continued to insist for me to take the car home. I regret to ever visited I literally feel awful about me signing. I have nightmares about it and can't sleep at night for the stress. More

Infinity Van Nuys Service Rocks Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate t Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate their special discounted service offers that they run from time to time. . More

Excellent Service Everybody was great from the service guys and the mechanics. No upsell. I can't can't enough good things about them. I'll be back Everybody was great from the service guys and the mechanics. No upsell. I can't can't enough good things about them. I'll be back More

Steven Chen was excellent I have a Nissan vehicle, and Nissan is right next door, but the dealership is crooked and isn't customer service oriented. This is why I go to Infinit I have a Nissan vehicle, and Nissan is right next door, but the dealership is crooked and isn't customer service oriented. This is why I go to Infinity. The customer service is excellent, they give me honest opinions on my car and they treat me correctly. I don't mind paying a little extra for an oil service, when I know its done correctly and I'm treated well. I consider the Nissan Service department next to them worse than Pepboys. More

Car Service David was very nice said car would be completed in am hour or so even though under construction still had place to sit down was offered nice infiniti David was very nice said car would be completed in am hour or so even though under construction still had place to sit down was offered nice infiniti bottle water thank you More

Excellent, excellent service Like others, I followed Steven Chen from Glendale Infiniti (where I bought my car) to Van Nuys. It's worth the extra drive to work with someone I trus Like others, I followed Steven Chen from Glendale Infiniti (where I bought my car) to Van Nuys. It's worth the extra drive to work with someone I trust completely. Steven is the most trustworthy and reliable person I've ever dealt with for car service (maybe for anything!), and he always goes the extra mile. More

Happy Client I've been coming to this dealership for three years now and I finally found somebody that I can connect with. Adam Tran, is knowledgeable honest and I've been coming to this dealership for three years now and I finally found somebody that I can connect with. Adam Tran, is knowledgeable honest and attentive with me. He simply states the facts, gives me the information that I need and allows me to make a decision on my own without forcing services and I appreciate that. I've been very pleased with his service since the day we met and I will continue to be going to this dealership because of him. Even under construction, the team still manages to provide all around positive character and continues to deliver great service outcome. Thank you!! More

Good service My service person always takes really good care of me. He goes the Extra mile to make sure my car is running in top shape. I would not go to another d My service person always takes really good care of me. He goes the Extra mile to make sure my car is running in top shape. I would not go to another dealership. I live all the way in Simi and still go to van Nuys where I got the car. It's my third car from the dealership. They have always treated me really well. More