INFINITI of Van Nuys

Service Rep Amazing, not so much the dealership Steven Chen is the ONLY reason I would put up with the inconvenience to the customer during the remodel. After remodeling, prices go up to pay for it Steven Chen is the ONLY reason I would put up with the inconvenience to the customer during the remodel. After remodeling, prices go up to pay for it. Why? There was nothing wrong with it the way it was. Steven, and the work of the mechanics is great! I followed them out to Van Nuys from Glendale. That is how great they are!!!!! More

It's as good as the guy you get ...a truism for any service business. In general, this dealer's staff are all competent and reliable, but I've been very impressed with Stephen Chen, ...a truism for any service business. In general, this dealer's staff are all competent and reliable, but I've been very impressed with Stephen Chen, the Service Consultant assigned to my cars. He's knowledgeable, efficient, courteous, flexible in terms of serving my calendar needs, and has never made a promise he's failed to keep. Add to that the Dealership's general commitment to service and what you get is truly reliable, economic (and it is that -- I've price-shopped from Santa Monica to Glendale) and prompt service. But again, it helps when you feel your consultant (or whatever noun is currently is in use) has familiarized himself with your needs and goes out of his way to make things work for you; Stephen Chen does that. Nowadays it can be a truly pleasant surprise to be treated like a customer rather than an annoying interruption of the dealer's day... More

Great Service Advisor/Department David Gonzalez, our service adviser is all about customer service. If you need your Infiniti serviced, you have to see David. He's professional, cou David Gonzalez, our service adviser is all about customer service. If you need your Infiniti serviced, you have to see David. He's professional, courteous, and takes care of his clients/customers. He's the reason why we come to Miller Infiniti. Thank you David! More

Great Service The service was excellent. I had my daughters with me and Wilson was very nice and attentive. I recommend this dealer. Even though they are under cons The service was excellent. I had my daughters with me and Wilson was very nice and attentive. I recommend this dealer. Even though they are under construction they still manage to make the experience a positive one. More

GREAT! Other than the remodeling project, the service was excellent. David is an excellent service representative and takes care of his clients. Love the c Other than the remodeling project, the service was excellent. David is an excellent service representative and takes care of his clients. Love the clean car as well! Calvin More

Infinity of Van Nuys mistakenly debited $2,500 from me. By far one of the worst experiences of my life. To put it as simply as possible they were completely unapologetic about mistakenly taking $2,500 out o By far one of the worst experiences of my life. To put it as simply as possible they were completely unapologetic about mistakenly taking $2,500 out of my account. Yes that's right they took that money by mistake and seemed to be annoyed that I wanted it back. I found out the money was missing when my card was declined at a restaraunt, I was later hit with 5 transactions worth of over draft fees. I am now in a negative standing with my bank and had to go without money for over 4 days until they conveniently decided to have me drive all the way back to the dealership during a work day to pick up a check. When I asked them about the over draft fees they said I needed proof from the bank and snap shots of my online banking was not enough. Ok so they take thousands of dollars from me without my authorization, I have to take time off from work twice to go to the dealership then instead of doing the right thing and giving back my over draft fees they say no you have to waste more of your time to help fix the mistake we made. What makes everything so scary is how nice they were before they got my money. I would not recommend this dealership to anyone. Yes they are great when you first meet them but if your looking for a genuine dealership that cares even after the purchase please stay as far away from them as possible. More

Constantly excellent service I am impressed at how fantastic the service has continued to be at this dealership...every visit has been exceptional. I always had very good service I am impressed at how fantastic the service has continued to be at this dealership...every visit has been exceptional. I always had very good service at Galpin Ford and Center BMW [not to mention completely terrible service at Sunrise Ford]--but this Infiniti dealership has been better than any I have ever dealt with. More

false prices given This is by far the most unprofessional dealer I've ever dealt with. Be warned, they will not stick to any price they agree or communicate with you. It This is by far the most unprofessional dealer I've ever dealt with. Be warned, they will not stick to any price they agree or communicate with you. It's all just lies. When you get there, they will switch the price on you once you are ready to buy at the office. Prior to going there, we agreed on a OTD price by email; without discussing what payment route I'll be choosing. When I got there to purchase, they tried convincing me to finance and run my credit. Just heads up for all of you, if you are not financing through the dealership, they do not need to run your credit. I refused since I already financed through my bank. After them taking all my personal info, they came back to me and said, because i wasn't financing through them, they need to raise the price several hundred dollars. What?!?? I walked away from purchasing the car. Customers should not be treated this way. Do not waste your time and money going here. I wanted to refer my mother to purchase a Nissan through them as well since they worked out an OTD (scam) price with me beforehand, but I'll never allow her to go through the same experience I went through. More

Great service!!! I have worked with Rick Robinson in order to get my car fixed under warranty. Rick made sure that my car was done quickly, had the loaner for me, and I have worked with Rick Robinson in order to get my car fixed under warranty. Rick made sure that my car was done quickly, had the loaner for me, and the car was washed as well. Can't really ask for anything better than that. More

Fast and friendly service and staff Came in for an oil change for my Infiniti QX60. Service was fast and efficient. Great customer service and experience overall. The staff was very frie Came in for an oil change for my Infiniti QX60. Service was fast and efficient. Great customer service and experience overall. The staff was very friendly and answered all my questions and concerns. Will definitely be back. Thank you to my service rep Rick Robinson and to the service team. More