INFINITI of Van Nuys

Great help Rick goes the extra mile. Glad to have him on my team. He always know how to make my car purr. I don't feel he adds anything I don't need. Rick goes the extra mile. Glad to have him on my team. He always know how to make my car purr. I don't feel he adds anything I don't need. More

Wilson @ your service If u need service, I highy recommend infiniti of van nuys and look for Wilson. Great guy to deal with! Will definitely do biz again! If u need service, I highy recommend infiniti of van nuys and look for Wilson. Great guy to deal with! Will definitely do biz again! More

Real Pros Had another great experience having my car serviced at Infinity of Van Nuys. David Gonzalez is a total professional answering all my questions while Had another great experience having my car serviced at Infinity of Van Nuys. David Gonzalez is a total professional answering all my questions while always giving excellent service. Each time I take my car in for service makes me glad that I have an Infinity and a dealership like Infinity of Van Nuys for service. More

Warm and welcoming experience I was in the market to purchase a vehicle from Infiniti and this dealership made the experience so comfortable warm and welcoming staff. I ended up l I was in the market to purchase a vehicle from Infiniti and this dealership made the experience so comfortable warm and welcoming staff. I ended up leasing my vehicle and have been very happy with my decision. Kudos out to Vick Pravin and RJ very professional and Vick emails me answers to my questions all the time. More

Great Service Rick from service was great !!!!He tried to work with my busy schedule also he patiently answered all my questions and explained everything beforehand Rick from service was great !!!!He tried to work with my busy schedule also he patiently answered all my questions and explained everything beforehand , He was so helpful with my loaner car while my car was being serviced .thank you for being outstanding Rick !!!!! will be back again :) More

Absolutely fabulous service - as always! Infinity service never ever disappoints us! Absolutely outstanding car service in every way! The last four years servicing my two cars here was a plea Infinity service never ever disappoints us! Absolutely outstanding car service in every way! The last four years servicing my two cars here was a pleasure. More

perfect service im not usually a person that gives all 5 stars or even a perfect review but this time things changed. My service consultant Steven Chen was amazing. P im not usually a person that gives all 5 stars or even a perfect review but this time things changed. My service consultant Steven Chen was amazing. Period. Done. Life time client. Thank you Steven. Btw, your drive is worst than mine. Cheers! More

Perfect Stephen Chen is terrific he is well mannered, checks constantly on progress of Service. I love going to Van Nuys Infiniti for service. Keep Stephen Chen is terrific he is well mannered, checks constantly on progress of Service. I love going to Van Nuys Infiniti for service. Keep up the great job' More

WORST DEALERSHIP I'VE EVER BEEN TO, NOT WORTH YOUR TIME! I called Infiniti of Van Nuys and spoke with Andy, who said he is the fleet manager. I gave him a quote that I received from a different infiniti deal I called Infiniti of Van Nuys and spoke with Andy, who said he is the fleet manager. I gave him a quote that I received from a different infiniti dealership in Orange County and he promised to match those prices. I explained to him that my friends and I are interested in 4 vehicles and are very serious. I also told him that I am nine months pregnant and not coming to play games or bargain. He, of course, reassured me that they are just as serious and that I can come immediately and leave with a new car. My friend and I got there immediately and went over all the details of this deal, he took our information and ran all of our CREDITS (!!!) he told us that everything is looking good, keys were already on his desk, and so I called my husband and asked him to take a quick break from work and come down to sign final paperwork. Only when my husband was on his way, Danny, a "floor manager", came to us and said that there's a bit of a "dilemma". Apparently they maid a mistake and missing a mysterious incentive that would allow them to give us this deal and therefore we'd have to add $1500 to the cost!!! We were disappointed and argued this random price and the fact that it feels like a fraud and after about an hour, Danny "agreed" to meet us half way and increase the price by $390 but only for 2 of the 4 cars. We agreed. He went to "prepare the paperwork", and in the meanwhile Andy came back to sign my husband on a document that allows them to run his credit (only after the fact). Then Danny came back and kindly explained to us that SINCE WE DON'T LOOK LIKE HAPPY CUSTOMERS, HIS BOSS IS REFUSING TO GIVE US THIS NEW DEAL BECAUSE IT'S NOT WORTH IT FOR THEM! From there, everything went downhill. My husband got really upset for the wasted time (we were there for about 3 hours) and I was upset because of the fraud and dishonesty! The mysterious "boss" suddenly appeared and started screaming and swaring at my husband. THEY REFUSED TO GIVE US THE FIRST PAGE OF OUR CREDIT REPORTS WHEN WE ASKED FOR IT, WHICH IS ILLEGAL, ESPECIALLY COMBINED WITH THE FALSE PROMISES AND DEALS. I ENDED UP FINDING AN AMAZING BROKER AND GETTING A MUCH BETTER DEAL AND CUSTOMER SERVICE. Stay tuned for the positive review! STAY AWAY FROM INFINITI OF VAN NUYS IF YOU VALUE YOUR TIME AND MONEY. More

Outstanding Service. Rick Robinson, did an outstanding job in resolving my problem. He was very helpful and very attentive to my concerns. I will be back. Thank you, Rick Rick Robinson, did an outstanding job in resolving my problem. He was very helpful and very attentive to my concerns. I will be back. Thank you, Rick Robinson More