INFINITI of Van Nuys

Service Wilson was great. He answered all my questions and called me to tell me of new issues that were found on my car. Thanks for ur help. Wilson was great. He answered all my questions and called me to tell me of new issues that were found on my car. Thanks for ur help. More

Rude Scammers This is the most unprofessional, terrible dealership I have ever been to. I needed a new Infiniti because the lease on my last one was up. I've been a This is the most unprofessional, terrible dealership I have ever been to. I needed a new Infiniti because the lease on my last one was up. I've been a loyal customer of Infiniti for quite some time now so it only made sense to get a new model of my last car. I made an appointment with the sales manager but when I went in, I was traded off between three other sales associates until someone finally helped me. I spent 6 hours in the dealership because these people are clowns. After finally making a deal, they couldn't find my car. They couldn't remember where they left it and they were upset I wouldn't choose a different color or package. One of the crazy sales people there boasted about his trophies and great sales. He then suggested we roll the miles back on my old lease "under the table" so that I would lease a new car with him. I was floored. I should have walked out right then and there but I just politely declined and continued to work a deal out on the new car. He told me to bring friends over to him so that he can overcharge them, meet his sales, and pay me the difference in a referral fee. Beyond shady. He then didn't say a word to us after making the deal for my new car. He became even more rude and unprofessional. The car was given to me FILTHY and I had to wait for them to clean it, which wasn't even done that well. Then another salesman chased me as I was almost driving off the lot and said "please remember to give us 10/10 ratings 'cause we don't want to hear from corporate." Sigh. More

Efficient Great service always. Should work on timing though sometimes. Shuttle service is a great plus and always on time. Hope the service and experience will Great service always. Should work on timing though sometimes. Shuttle service is a great plus and always on time. Hope the service and experience will always stay as great as they are already. More

installing new break job Stephen Chen has been taken care of my car for several years in fixing the problem. Many thanks for the loaner car and getting my car up when ever it Stephen Chen has been taken care of my car for several years in fixing the problem. Many thanks for the loaner car and getting my car up when ever it's ready and I don't have to worry about the problem of my car at all during fixing. Highly recommend the service dept. Good work:. Thank you so much! More

Top notch Service from Rick Robinson, again. Rick again helped take care of all my needs on my most recent visit. He is really great, and always makes sure the customer is kept up-to-date as to Rick again helped take care of all my needs on my most recent visit. He is really great, and always makes sure the customer is kept up-to-date as to the status of the repair. Will be back again, and again. More

Sales and service, both terrific. Very professional, honest, and caring staff all around. Wilson in service took great care of me. I prepaid for 3 years of service, so outside shops mi Very professional, honest, and caring staff all around. Wilson in service took great care of me. I prepaid for 3 years of service, so outside shops might be cheaper, but I'm happy to have piece of mind and just drop my car off when needed. More

Great service. David Gonzalez over at Infiniti of Van Nuys is fantastic. He is friendly and always willing to help solve my car issues, all the while with a smile o David Gonzalez over at Infiniti of Van Nuys is fantastic. He is friendly and always willing to help solve my car issues, all the while with a smile on his face. I can never be left without a car since I have 3 kids, and he always makes sure that there is one available when I bring my QX56 in. Excellent service! More

great experience Many thanks to Stephen Chen and other staff in fixing the underbody of my car after hitting something on the freeway. Many thanks for the loaner car a Many thanks to Stephen Chen and other staff in fixing the underbody of my car after hitting something on the freeway. Many thanks for the loaner car and getting my car up and running in a short amount of time. Highly recommend the service dept. Good work::: Thanks, Robert M More

Stephen Chen is great! Stephen Chen was so helpful with my loaner car while my car was being serviced! It helped me so much to have him there at Infiniti of Van Nuys! And F Stephen Chen was so helpful with my loaner car while my car was being serviced! It helped me so much to have him there at Infiniti of Van Nuys! And Felix as well! More

Excellent This is the last time I am writing this review. I've tried three times to send this in. Rick Robinson is one of the reasons that I bought my M37. H This is the last time I am writing this review. I've tried three times to send this in. Rick Robinson is one of the reasons that I bought my M37. He has been my service writer since I bought my I 35 new in 2002. More