INFINITI of Van Nuys

In n Out Jerry got me in without a previous appointment when I called to say my tire was going flat and I needed to be in and out in an hour, as I live in Glen Jerry got me in without a previous appointment when I called to say my tire was going flat and I needed to be in and out in an hour, as I live in Glendale, and had an important appointment in the valley within the hour. He had the gigantic nail out, tire repaired, car washed and I was out in less than one hour! More

Awesome job! Great job - really amazing experience. Rick was great at communicating. Car was very clean. Very easy to set up an appointment. Very easy drop off Great job - really amazing experience. Rick was great at communicating. Car was very clean. Very easy to set up an appointment. Very easy drop off and pick up. Rick called and gave me updates and made sure I was aware of all the discounts. More

Steven Chen is the definition of quality customer service! Steven Chen truly cares about his clients and their cars! I first met him at Glendale Infiniti- check out his yelp reviews when he was there complimen Steven Chen truly cares about his clients and their cars! I first met him at Glendale Infiniti- check out his yelp reviews when he was there complimenting the great service many received from him. Once you have meet him, you will feel the same! Very professional, helpful, honest, accommodating and trustworthy. Lucky me randomly discovered that he transferred to Van Nuys and of course now I’m getting my car serviced here. Steven has taken care of my car through it all and all I can say is that it’s great to know there’s someone like him out there I count can on for my routine maintenance needs or in a car crisis. Thank you so much for exceeding my expectations time and time again and making every trip to the dealership as pleasant and stress free as possible More

Superior customer service Rick Robinson in the service department managed my transmission repair with precision from start to finish. He got me in a loaner car immediately, ma Rick Robinson in the service department managed my transmission repair with precision from start to finish. He got me in a loaner car immediately, made sure my warranty covered the repair, stayed in touch with me throughout the process, and had me checked out with a brand new transmission and a sparkling clean vehicle with not a single glitch. A+ service all the way!! More

Service With Attention to Detail As always,Rick Robinson took care of my scheduled service with no problems and gave me back a washed, new feeling car. Not bad for a 8 year old M45! As always,Rick Robinson took care of my scheduled service with no problems and gave me back a washed, new feeling car. Not bad for a 8 year old M45! More

Trustworthy and professional Steven Chen and his colleagues are the best in the business. Unlike service consultants at other dealerships, they won't try to get you do pay for ser Steven Chen and his colleagues are the best in the business. Unlike service consultants at other dealerships, they won't try to get you do pay for services that aren't needed. And they're great with keeping you up to date on what's found and when the service will be finished. I drive all the way from the Pasadena area to get my car serviced here, but it's worth it knowing that I can trust the recommendations and the work. More

Service has improved immensely The service department has done a full 180 in quality of service. While my previous service consultant Resty who was great left Infiniti Van Nuys Stev The service department has done a full 180 in quality of service. While my previous service consultant Resty who was great left Infiniti Van Nuys Steven Chen is my new Service consultant and he was extremely knowledgeable in his explanation of what needed to be done and had fair recommendations. Also I am assuming the service department has recently done a transition in management as the place now seems well run. Small example when Infiniti used to leave a small sticker on your front windshield to remind you of future service they would use a gas station reminder sticker they are now using one that says Infiniti---wise branding improvement. Overall Steven did a great job and overall improvement in service department is great to see! More

Rick Robinson is the best when it comes to customer service! This dealership always takes care of me every time I go for maintance on my car.I recommend this dealership for anyone that buys a car!.they really tr This dealership always takes care of me every time I go for maintance on my car.I recommend this dealership for anyone that buys a car!.they really treat you like one of theirs!.thanks!. More

Another great service experience Since buying my 2010 M35S from this dealer, I have continued to have it serviced here. The service representatives are always polite and responsive. Since buying my 2010 M35S from this dealer, I have continued to have it serviced here. The service representatives are always polite and responsive. They provide realistic wait times and keep me informed of the status of the work. I feel confident that they are taking good care of my car. More

Best Buying Experience.....Ever From the time I walked in until the time I drove off, the staff was focused on what I needed, what would fit my needs as a Customer, and this dealer From the time I walked in until the time I drove off, the staff was focused on what I needed, what would fit my needs as a Customer, and this dealer has earned my loyalty. More