INFINITI of Van Nuys

Had transmission replaced. Car came back with broken motor cover clips and horrible sounds. Had to bring back again. Both times no loaner and had to find and cover costs of Car came back with broken motor cover clips and horrible sounds. Had to bring back again. Both times no loaner and had to find and cover costs of another vehicle. More

The service manager and the service crew were very professional. They did what they promised they will do. I Harley, recommend the service department. I will recommend my friends to use Van Nuys infin professional. They did what they promised they will do. I Harley, recommend the service department. I will recommend my friends to use Van Nuys infinity Service. II was about to buy a car(QX 80 from Van Nuys dealership, yeah, the sales manager Eddie was very professional unfortunately we couldn’t make a deal. Hopefully, next time we will. More

Very friendly and efficient customer service. Price matched any other dealer offer. Vehicle was ready at the specified time. Will definitely come back for my next service. Price matched any other dealer offer. Vehicle was ready at the specified time. Will definitely come back for my next service. More

Excellent service happy overall Would recommend for sure To family and friends Thank you For your service To family and friends Thank you For your service More

I did a walk in for my car service and they took in right away and offered ne refreshments while I wait. Told me it would be an hour to an hour and a half. They were done within their time frame and even gav away and offered ne refreshments while I wait. Told me it would be an hour to an hour and a half. They were done within their time frame and even gave me a complimentary car wash! Outstanding service! More

Santiago is great. However, quality control in the service dept has to be questioned. After purchasing 4 new tires. 2 were underfilled with 18 and 20 pounds of pressu However, quality control in the service dept has to be questioned. After purchasing 4 new tires. 2 were underfilled with 18 and 20 pounds of pressure vs what should have been 35 lbs. More

Santiago is the best! !! I appreciate the great customer service. Well done! Thank you very much !! I appreciate the great customer service. Well done! Thank you very much More

Infiniti has excellent customer service and really value customers. I never have any issues or concerns customers. I never have any issues or concerns More

The mechanics were fast and did great work. Even told me about upcoming repairs I should look out for. Even told me about upcoming repairs I should look out for. More

Service was friendly and professional specially Mr wilson was nice and very knowledgeable professional person.I was nice and very knowledgeable professional person.I More