INFINITI of Van Nuys

Rick Robinson is the best when it comes to customer service! This dealership always takes care of me every time I go for maintance on my car.I recommend this dealership for anyone that buys a car!.they really tr This dealership always takes care of me every time I go for maintance on my car.I recommend this dealership for anyone that buys a car!.they really treat you like one of theirs!.thanks!. More

Service has improved immensely The service department has done a full 180 in quality of service. While my previous service consultant Resty who was great left Infiniti Van Nuys Stev The service department has done a full 180 in quality of service. While my previous service consultant Resty who was great left Infiniti Van Nuys Steven Chen is my new Service consultant and he was extremely knowledgeable in his explanation of what needed to be done and had fair recommendations. Also I am assuming the service department has recently done a transition in management as the place now seems well run. Small example when Infiniti used to leave a small sticker on your front windshield to remind you of future service they would use a gas station reminder sticker they are now using one that says Infiniti---wise branding improvement. Overall Steven did a great job and overall improvement in service department is great to see! More

Another great service experience Since buying my 2010 M35S from this dealer, I have continued to have it serviced here. The service representatives are always polite and responsive. Since buying my 2010 M35S from this dealer, I have continued to have it serviced here. The service representatives are always polite and responsive. They provide realistic wait times and keep me informed of the status of the work. I feel confident that they are taking good care of my car. More

Best Buying Experience.....Ever From the time I walked in until the time I drove off, the staff was focused on what I needed, what would fit my needs as a Customer, and this dealer From the time I walked in until the time I drove off, the staff was focused on what I needed, what would fit my needs as a Customer, and this dealer has earned my loyalty. More

Great Professional Service with Rick Robinson Always work around my schedule. If I need a loaner car it is always available. I have been taking my FX 35 Infinity 2008 to Infinity of Van Nuys sinc Always work around my schedule. If I need a loaner car it is always available. I have been taking my FX 35 Infinity 2008 to Infinity of Van Nuys since I have owned my car. They always keep me up on what is needed to keep my vehicle running at its optimum performance. More

Best customer service I love bringing my car to Van Nuys infinity! David Gonzalez is my go to Rep, he's knowledgeable and friendly. He always has time to see us even on I love bringing my car to Van Nuys infinity! David Gonzalez is my go to Rep, he's knowledgeable and friendly. He always has time to see us even on short notice. More

Oil change My service representative Wilson Chihuahua is knowledgable and professional and courteous . I had an appointment for a routine oil change. He took My service representative Wilson Chihuahua is knowledgable and professional and courteous . I had an appointment for a routine oil change. He took care of everything. And kept me current on the time it would take to finish the maintenance. He has been extremely helpful when the car had a brake issue last month. He's an awesome guy. Thank you JACQUELINE Sailly More

I do not trust their service department My customer rep was fine. Other than that, it was another bad experience with this service department. This is the THIRD time I have driven away fro My customer rep was fine. Other than that, it was another bad experience with this service department. This is the THIRD time I have driven away from this dealership to discover the service light is still on for the problem I had taken my car there to fix. These guys tell you everything is wrong with your car and try to sell you fixes that would cost you more than it's worth. I have no trust in this dealership's service department, it really feels like they put their own profit over the customer's well-being every time. For example, they recommended a thousand dollar repair for something that an outside mechanic just told me will be fixed by an oil change. Now that I have other options, I won't be going there again. More

Engine repair due to overheating as well as additional work Rick Robinson is not only professional and knowledgeable, but by far the best Service Representative I believe your agency has. My service was handl Rick Robinson is not only professional and knowledgeable, but by far the best Service Representative I believe your agency has. My service was handled thoroughly and professionally, dealing with all i issues which required attention. Rick clearly rocks. He is an asset to your dealership. More

Fantastic Service Rick Robinson at Infiniti of Van Nuys is a great service advisor. He never fails to help us out and is always available with a smile to do his job. I Rick Robinson at Infiniti of Van Nuys is a great service advisor. He never fails to help us out and is always available with a smile to do his job. I give him a 10! More