INFINITI of West Chester

purchased certified pre owned Q60 Drove 400 miles round trip to visit this dealer; trip was worth the effort. Sales staff was friendly, knowledgeable and patient; no pressure at this d Drove 400 miles round trip to visit this dealer; trip was worth the effort. Sales staff was friendly, knowledgeable and patient; no pressure at this dealership. Product was as advertised on internet site and the staff was more than willing to address a minor issue that we had with the unit. We are happy with our experience at this dealership and would make this trip again to purchase another vehicle. If you go ask for Sam or Joe; both very nice young men and very easy to work with. They made the buying experience a pleasant day ! More

Excellent service I have been having my vehicle serviced with Infiniti for 5 years now and have always had great experiences. Steve in the service department was very p I have been having my vehicle serviced with Infiniti for 5 years now and have always had great experiences. Steve in the service department was very professional and knowledgeable as well as everyone else I have encountered. More

Review i have been a long time customer of West Chester Infiniti. I am very happy with the dealership. Rebecca Bones has been very professional and she has i have been a long time customer of West Chester Infiniti. I am very happy with the dealership. Rebecca Bones has been very professional and she has always taken great care of me. More

OUTSTANDING SALES AND SERVICE In the past ten years have purchased three vehicles from this dealership. Always a good dealership but the two cars purchased in the year and a half In the past ten years have purchased three vehicles from this dealership. Always a good dealership but the two cars purchased in the year and a half through Austen and serviced by Andrew McCafferty has been outstanding. Both are excellent representatives that care about their customers. More

AMAZING SERVICE DEPARTMENT! The service department far exceeds my expectations ever time I go there especially the special white glove service I receive from Rebecca Bones. She m The service department far exceeds my expectations ever time I go there especially the special white glove service I receive from Rebecca Bones. She makes my experience exceptional every time and I truly feel like royalty when I get there. Highly recommend this place! More

Excellent Customer Service I have purchased vehicles from Infiniti of West Chester for over 15 years and have had nothing less than exceptional service. In particular, Amanda H I have purchased vehicles from Infiniti of West Chester for over 15 years and have had nothing less than exceptional service. In particular, Amanda Hahn is the best service manager I have ever had the pleasure of working with. She is the main reason I continue to do business with Infiniti of West Chester. More

Best service! Amanda Hahn is the best service manager Period! Very professional, thorough, and helpful. She is one of the main reasons why I own Infiniti's!! Amanda Hahn is the best service manager Period! Very professional, thorough, and helpful. She is one of the main reasons why I own Infiniti's!! More

Best service by far Amanda at Infiniti of West Chester is amazing. I have never had someone so helpful in all dealers I have dealt with and I have owned many cars. I ne Amanda at Infiniti of West Chester is amazing. I have never had someone so helpful in all dealers I have dealt with and I have owned many cars. I never wait, car is always ready, Amanda is always available and answers every question. I do love my car but she is the reason I would certainly buy another. More

Great service I brought in my vehicle for service and everything was handled promptly. Steve and Vince were very helpful with some warranty questions I had. I am al I brought in my vehicle for service and everything was handled promptly. Steve and Vince were very helpful with some warranty questions I had. I am always very satisfied with service from this dealer. More

NEVER TAKE MY CAR THERE AGAIN! After buying a brand new Q60S 2 yrs ago, my mechanic just discovered the tires were dry rotted. So I made an appt at the dealership for an oil change After buying a brand new Q60S 2 yrs ago, my mechanic just discovered the tires were dry rotted. So I made an appt at the dealership for an oil change and asked them to look at the tires. I expected that Infiniti would make it right....that didn't happen. I thought the dealership would pro rate replacement tires, instead I was told to call Bridgestone or Cosumer Affairs directly, so my husband emailed the General Mgr. The Service Mgr Vince contacted him and the car went back again, this time for new kickplates and another review of the tires. Vince said he would sell us new back tires for their cost.....$330 ea. I checked TireRack and found that I could get them cheaper than Infiniti's "cost". When I brought that to his attention, he said if I bought new tires they would mount and balance them for free and he would only charge me half for the alignment. I said but I am still getting stuck buying a whole new set of tires and the car shouldn't need them for another 2 yrs. So I bought 4 new tires from TireRack and my husband called Bridgestone. Bridgestone said they would be willing to provide a pro rated refund for the old tires and that it would've been a lot easier if they had worked this out w/the dealership. So I delivered the new tires and dropped the car off again and told them that I needed the old tires back. We went to pick up the car that night and they couldn't find my old tires. Apparently, they sold the 2 back tires to a re-seller from Philly and only had the 2 fronts. I said I needed all 4 tires so i could return them to get my refund. So the next day, the Service Mgr Vince called my husband and starting yelling at him after he asked for $400 to refund half the cost of the new tires since we couldn't return them to Bridgestone for a refund. They ended up giving us a $300 credit to a dealership that I never want to take my car to again. I called Consumer Affairs....they were absolutely no help at all. So i got a lot of aggravation for a month and ended up paying $800 for new tires and $65 for the alignment. Still no money back.......and they think that is "great customer service." More