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Ideal Hyundai Buick GMC
Frederick, MD
1,908 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,908 reviews
January 11, 2019
Horrible, horrible, horrible Before Thanksgiving I was driving my Yukon Denali coming from North Carolina to Pennsylvania when I stopped at McDonald's and the truck would not star Before Thanksgiving I was driving my Yukon Denali coming from North Carolina to Pennsylvania when I stopped at McDonald's and the truck would not start. Roadside assistance towed it to the nearest dealership where they had it for two weeks and called and said it was ready. I took a night off of work to drive the hour and a half down to pick it up. They replaced a relay and the battery for over 700$. The truck started and we proceeded to take it home the 88 miles. Half way thru that drive my turn signals quit working and a couple other dash lights went out as well. I got it home parked it and it would not start again. They only fixed the problem enough to get it home and now it sits here just like it did in Maryland. When corporate was contacted they stated that there is nothing that they can do and they wont have it towed to a Gmc dealership close to me, that it isn't their problem anymore. What kind of dealership would do that, not one I would take my vehicle to anylonger. More
by Yukon denali2003
Employees Worked With
Rene
January 11, 2019
Once sale is made, don’t expect service Helpful until they get the $ for sale. Fit and trim issues were not resolved. Marty is a flake. They don’t stay on top of things Helpful until they get the $ for sale. Fit and trim issues were not resolved. Marty is a flake. They don’t stay on top of things More
by Dougpdenali
Verified CustomerEmployees Worked With
Marty is a flake, Roberto (Rob) Ocasio, Ken Cooper
January 11, 2019
New vehicle purchase Worked with Dan in sales on lease of 2019 GMC Terrain and then Teresa in finance. Both were professional, courteous and friendly. Dan worked hard to h Worked with Dan in sales on lease of 2019 GMC Terrain and then Teresa in finance. Both were professional, courteous and friendly. Dan worked hard to help us reach our goals in obtaining new vehicle. Teresa is always easy to deal with, have purchased here in past. More
by Street45
January 10, 2019
Recall work Went in for recall work and asked abt a few other repairs while car was there. Service person called and advised over $1000 in additional repairs bes Went in for recall work and asked abt a few other repairs while car was there. Service person called and advised over $1000 in additional repairs besides what I asked abt...many were extremely unnecessary according to my trusted mechanic. If someone isn't aware of mechanical issues, they could be taken advantage of in my opinion. Use caution and always get a second opinion before getting recommendations done! Also, when I asked abt coupons I was told to "look online". A good salesperson would have pointed them out to me or offered them when recommending! More
by JD
Employees Worked With
Not listed....
January 10, 2019
I had a amazing exsperiance getting a car. Everyone is very helpful and they listen to your needs and they make sure to help you get the best choice !! I would recommend them to everyone I kno Everyone is very helpful and they listen to your needs and they make sure to help you get the best choice !! I would recommend them to everyone I know More
by KIERRA.BURTON
Employees Worked With
Eric Cook
January 08, 2019
Professional, timely, pleasant! I had a routine oil change and tire rotation - completed sooner than I expected! People were helpful and informative, and everyone was pleasant. Gre I had a routine oil change and tire rotation - completed sooner than I expected! People were helpful and informative, and everyone was pleasant. Great! Would recommend. More
by LJK
Employees Worked With
I don't know there names
January 07, 2019
Good customer Service Everyone was very helpful and service was preformed quickly, I would certainly return for service or any other needs on my car, I was very pleased. Everyone was very helpful and service was preformed quickly, I would certainly return for service or any other needs on my car, I was very pleased. More
by debdav
Employees Worked With
Don't remember
January 07, 2019
Excellent I had to take my vehicle in for a quick fix on a Friday and Chris Diaz kept me updated every step of the way and made sure I was back on the road that I had to take my vehicle in for a quick fix on a Friday and Chris Diaz kept me updated every step of the way and made sure I was back on the road that same day .. Couldn't ask for more from him ..Excellent customer service More
by BJ4N3S
Employees Worked With
Chris Diaz
January 07, 2019
First Car buying experience This is the first car that I have bought on my own. Ken Cooper was my sales professional and I couldnt have asked for a better person to buy a car fro This is the first car that I have bought on my own. Ken Cooper was my sales professional and I couldnt have asked for a better person to buy a car from. He made the process very easy and everyone that I dealt with at the dealership was excellent. I highly recommend anyone looking for a car, to contact Ken Cooper and he will make sure you get an appropriate price and make the process very easy. More
by MARKA2
Employees Worked With
Ken Cooper
January 06, 2019
Such amazing customer service!! I highly recommend Leon. I came in the dealership by accident and was offered the most amazing customer service I’ve ever experienced and of course left with a new SUV. Leon a I came in the dealership by accident and was offered the most amazing customer service I’ve ever experienced and of course left with a new SUV. Leon and his associates were all amazing and very knowledgeable and able to answer all of my questions while offering excellent customer service. If you’re looking for a new vehicle I highly recommend you go to Ideal and ask for Leon. More
by Brwnidgrl75
Employees Worked With
Mike, Leon Johnson
