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Ideal Hyundai Buick GMC

Frederick, MD

4.9
2,040 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 2,040 reviews

December 31, 2018

Friendly no pressure , Clyde Eggleton great sales man. Bought a Mazda6 2008. Great condition and price. Very friendly staff. Specially Clyde Eggleton, funny , sincere, can work on price, tags, tax, all ta More

by ARTURO.BOBILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde Eggleton.
December 28, 2018

Excellent I made an appointment for 10:30 and I was waited on by Mr Diaz very quickly. The oil change and filter replacement was accomplished in a very timely More

by cycleaddict54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Diaz
December 24, 2018

the Ideal personnel took good care of my service request. I called a day earlier for an appointment to bring my car in for some minor attention. I was detained and late in getting there but it alls as handled More

by GDELAPLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Michael
December 24, 2018

Service with a smile When in to the dealership without intending to purchase a vehicle that day but left with a new 2018 (last years model) Huyandai Tucson. Robert our sa More

by TRICCHIUTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa, Roberto (Rob) Ocasio
December 20, 2018

Best Car Buying Experience Ever! The 2019 Hyundai Santa Fe Ultimate 2.0T was bought as the primary car for my wife, Rob Ocasio, the salesman, worked very closely with my wife to ensu More

by arrowflight99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio
December 16, 2018

Quick and Professional Ideal Hyundai was very professional and quick with my purchasing of a new car. They listened to what I needed and didn't push anything beyond limit. More

by Needs New Wheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett LaBonte
December 14, 2018

Fast service The assistant was very polite and he explained everything in detail. The car was ready within the time range. I would come back for service again. More

by kajal_gh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure
December 13, 2018

Warranty work completed. Completed warranty work on a used car I purchased. The purchase was not from Ideal. Also they found a recall that was outstanding and completed that More

by SINDENFRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio
December 12, 2018

Routine service gone wrong Came in for routine service. Was convinced to add on an additional more in depth cleaning. Turned out this service is actually not suggested for my ca More

by 11mckendry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Jan 21, 2019 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback and we apologize that you are less than satisfied with your recent visit with our service department. General Motors does recommend a service technician check for certain conditions based upon mileage and or age. During our evaluation of your vehicle, it was discovered that you did have 2 years of carbon buildup and it is recommended to clean this out as it can cause performance issues. We recommended an Induction cleaning service and performed it for you at your approval. Unfortunately, there was an unforeseen issue, and this caused your vehicle to run rough after the induction service. We apologize and in good faith, Ideal’s service manager has refunded you for not only the invoice at our service department. But, also took care of any charges at the other dealership to correct the issue. Please let us know if we can be of any assistance to you in the future.

December 12, 2018

Professionalism and knowledgable If you want to get someone who KNOWS the product, see Robert. He’s had every gmc truck/suv they have offered. The man has been doing this for over 2 d More

by Dougpdenali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio, Ken Cooper
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