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Ideal Hyundai Buick GMC
Frederick, MD
2,040 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,040 reviews
November 13, 2018
Friendly and Fast This is the first new vehicle I bought in 20 years so it was a bit overwhelming for me but Dan made my experience stress free and worked with me not h This is the first new vehicle I bought in 20 years so it was a bit overwhelming for me but Dan made my experience stress free and worked with me not having the best credit. Dan and Mike McGoldrick and Teresa Foster in Finance were so helpful and friendly, they made my experience a memorable/good one and I will definitely refer family and friends to Ideal Hyundai! More
by cath.allwein
November 13, 2018
Knowledgeable Leon was very knowledgeable about the different versions of the Elantra. He was very cordial and helpful. He was able to arrange for Ideal to pick me Leon was very knowledgeable about the different versions of the Elantra. He was very cordial and helpful. He was able to arrange for Ideal to pick me up at my house, a half hour drive from Frederick More
by Mike1234
Employees Worked With
Leon Johnson
November 12, 2018
Transmission I have more of a problem with GM for not working with me on a problem with their transmission. I bought my 2013 terrain brand new and have serviced i I have more of a problem with GM for not working with me on a problem with their transmission. I bought my 2013 terrain brand new and have serviced it regularly. My car has 80,000 miles and the transmission blew. GM made the dealership completely take apart the transmission to diagnose the problem only to tell me they would not be helping me with the cost because my warranty was for 5 years and I was at 5 and 1/2 years. Not only did it cost me around 3 grand to repair the transmission, it took an extra 3 weeks because GM wouldnt even think about helping me with the cost unless the entire transmission was taken apart. I would have just bought a new transmission but since GM strung me along making me think they would help I ended up having to repair it. Tried to deal with the call center for corporate and they couldnt care less about the situation. It's been a month and am still trying to get a hold of a "supervisor" to talk to. More
by frumkin.scott
Verified CustomerEmployees Worked With
Unsure
November 12, 2018
Always a good experience The service team at Ideal always does a great job and Steve was very knowledgeable and helpful with my specific questions. They got me to work on time The service team at Ideal always does a great job and Steve was very knowledgeable and helpful with my specific questions. They got me to work on time after dropping off my car! They also expedited my service with little notice so that I could pick up my car much earlier than expected. Thanks to their team and Especially Steve! More
by LMSRJE62
Employees Worked With
Steve in service
November 08, 2018
Always Competent Never had a problem or issue getting our 2015 Sonata serviced here. Always great about getting me the best price on parts and up-front on labor. Never had a problem or issue getting our 2015 Sonata serviced here. Always great about getting me the best price on parts and up-front on labor. More
by stephenkalnoske
Employees Worked With
Service
November 06, 2018
Good Price and Good Sales Rep Shawn Terry was my Salesman at Ideal. He was quick to return my calls and email inquiries. He is professional and and very knowledgeable about the E Shawn Terry was my Salesman at Ideal. He was quick to return my calls and email inquiries. He is professional and and very knowledgeable about the Elantras. He worked with me to make sure I felt that the deal was fair. He even followed up, regarding a feature that I had asked about possibly adding to my car at a later date. More
by Kathy Polatty
Employees Worked With
Shawn Terry
November 05, 2018
average at best Car not ready on time, they lost one of my keys (they replaced). Plastic coves under the engine missing and oily substance on wiper blades. Car not ready on time, they lost one of my keys (they replaced). Plastic coves under the engine missing and oily substance on wiper blades. More
by MattyT
Employees Worked With
Steve
November 05, 2018
Hyundai doesn't stand behind their autos Air Bag light came on. Searching online revealed that this is a recurrent problem with several Hyundai/Kia models, to include the 2008 Elantra that I Air Bag light came on. Searching online revealed that this is a recurrent problem with several Hyundai/Kia models, to include the 2008 Elantra that I own. Many models had such an extreme problem that Hyundai issued an extended warranty to correct this issue. Informed by service department that the module went bad and was quoted around $1500 to fix it. This is almost the value of my car so I'm trying other methods to get this fixed. Luckily I'm searching for a new car and I was able to take Hyundai/Kia off my list. More
by pcasolo
Employees Worked With
Chris
November 05, 2018
Good Deal, Great Service, and No Games Had to walk away from another dealership due to their dishonest bait and switch pricing games. I came to Ideal and Rob Ocasio got me into the vehicle Had to walk away from another dealership due to their dishonest bait and switch pricing games. I came to Ideal and Rob Ocasio got me into the vehicle I wanted at no haggle price I was happy to pay. Make sure you ask for Rob Ocasio. More
by TBritner
Employees Worked With
Roberto (Rob) Ocasio
November 03, 2018
Car buying I was very PLEASED with Dan , he helped me find the PERFECT car !! Also Teressa was very nice and helpful. My experience was wonderful and I will def I was very PLEASED with Dan , he helped me find the PERFECT car !! Also Teressa was very nice and helpful. My experience was wonderful and I will definitely recommend this dealership and Dan. More
by Tsatira
