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Ideal Hyundai Buick GMC
Frederick, MD
2,040 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,040 reviews
October 01, 2018
Great service dept! They always get me in and out. Very honest and helpful service dept. I moved from New Jersey glad I found them. I wish they were my first dealership I They always get me in and out. Very honest and helpful service dept. I moved from New Jersey glad I found them. I wish they were my first dealership I went to.... at least they are my last. More
by LMummey
Verified CustomerEmployees Worked With
Service dept
October 01, 2018
Bloutooth Radio Service Had problem with Bluetooth and radio since purchased vehicle. Ideal only place to actually verify problem and offer a possible solution. Headquarters Had problem with Bluetooth and radio since purchased vehicle. Ideal only place to actually verify problem and offer a possible solution. Headquarters did not help me. Thank God for Ideal. More
by cherylanng
Employees Worked With
Marty Harlow and Chris Diaz
October 01, 2018
Great car-buying experience I was on a search for the perfect plug-in hybrid vehicle. After testing the rest, I managed to find the best at Ideal Hyundai. Rob showed me the mod I was on a search for the perfect plug-in hybrid vehicle. After testing the rest, I managed to find the best at Ideal Hyundai. Rob showed me the model I wanted (the Ioniq Plug-in) when I said I would prefer any paint color over the one he had on lot, he searched the rest of the dealership lots to find me the perfect car. More
by MASON.MABARDY
Employees Worked With
Roberto (Rob) Ocasio
October 01, 2018
Best Car Buying Experience! Ideal Hyundai helped me purchase my very first new car! I chose Ideal Hyundai because the staff was welcoming, honest and understanding. They took tim Ideal Hyundai helped me purchase my very first new car! I chose Ideal Hyundai because the staff was welcoming, honest and understanding. They took time to listen to my needs/concerns and worked with me to get my the car I wanted! Clyde went above and beyond to answer any questions and ease any concerns. It was by far the best car buying experience I've ever had and I definitely recommend choosing Ideal! It was a truly refreshing experience after visiting other dealerships that were solely focused on making a sale. I feel like I not only purchased a car but joined a family! More
by JSORNSON
Employees Worked With
Clyde Eggleton
September 28, 2018
Hybrid system failure Took 2 days to find out what the issue was, I had to call to get answers though. To have your car lock up because of a hybrid issue, have it towed to Took 2 days to find out what the issue was, I had to call to get answers though. To have your car lock up because of a hybrid issue, have it towed to dealership and I had to call 3 days later is poor customer service. More
by enjoy_the_game1
Employees Worked With
Dave
September 28, 2018
A blessing because l thought I would pay more money but paid The service l received on my vehicle satisfying l can truly say thank God for extended warranty. Mr. John Michael explained everything to me before se The service l received on my vehicle satisfying l can truly say thank God for extended warranty. Mr. John Michael explained everything to me before serving my car and letting me know the work that needed to be done. More
by DEBBIESMITH825
Employees Worked With
John Michael
September 28, 2018
Rewarding Ideal Buick helped me find my dream car by taking the time to listen to my needs. They were honest and very caring about helping me find what I could Ideal Buick helped me find my dream car by taking the time to listen to my needs. They were honest and very caring about helping me find what I could afford. They did not try to just make a sale! My sales rep was Robert Ocasio and he was the best. Need a new car or used go to Idea Buick in Frederick Md. My experience was very rewarding! More
by smith123
Employees Worked With
Terry, Roberto (Rob) Ocasio
September 26, 2018
Not happy at all The dealership will not honor the limited warranty they gave me especially since the problem is inspection related. Took the car to my mechanic and h The dealership will not honor the limited warranty they gave me especially since the problem is inspection related. Took the car to my mechanic and he told me that the rear shocks were not good Took it straight back to the dealership and the salesman I dealt with kept telling me there was nothing wrong and that they had tested the car. Initially when we went to check the car and test drove it, there was a noise coming from the tires which turned out to be struts problem. My brother and I heard it but the salesman who was also in the car with us said he heard nothing. We insisted that the problem needed to be fixed and when we called the next day, he said there was a problem with the struts and that they would fix it. This is the said car that they said passed "inspection." I was wiling to buy the car since the fixed it but said I would take it to my mechanic to check it out and if there was any problem would they be willing to fix it. The sales man said yes; plus I had limited warranty (30 days or 1000 miles). I took the car straight to my mechanic who test drove and said there was a problem with the rear shocks and asked me how the car passed inspection. Drove it straight back (SAME DAY within a couple of hours) but until this writing, they have refused to fix this problem and they still have the keys to my said car and this is after paying for it because we test drove it before we finalized payment because we thought that the struts were the only problem More
by hetnamow
Employees Worked With
Eric Cook
September 25, 2018
spectacular and professional service was great o APPRECIATE the time spent explaining all the imtricate detail to us.Robert was also connect to us from a personal perspective and service was great o APPRECIATE the time spent explaining all the imtricate detail to us.Robert was also connect to us from a personal perspective and what best suit our needs More
by annshaw0627@gmail.com
Employees Worked With
Roberto (Rob) Ocasio
September 25, 2018
Wheel Hub Repair Prompt diagnosis of problem with timely resolution of warranty repair plus other requested services. Dropoff and pickup services were outstanding, and Prompt diagnosis of problem with timely resolution of warranty repair plus other requested services. Dropoff and pickup services were outstanding, and the overall experience was both pleasant and seamless. In other words, the way it ought to be. More
by Mark Hickman
Employees Worked With
Not sure who I worked with
