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Ideal Hyundai Buick GMC
Frederick, MD
2,048 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 238 service reviews
February 14, 2026
We definitely love the technicians and the 2 gentlemen upfront at the service department. Jessica was extremely unpleasant over the phone and in person. She was inpatient, rude, and not solution-driven. upfront at the service department. Jessica was extremely unpleasant over the phone and in person. She was inpatient, rude, and not solution-driven. More
by fcaceres
Employees Worked With
September 07, 2025
Came in to purchase a rear wiper blade for my Hyundai Venue. Shawn was most professional and helpful! Could not have asked for better service! Venue. Shawn was most professional and helpful! Could not have asked for better service! More
by GENUSTARA
Employees Worked With
August 29, 2025
I was hesitant to get parts from a dealership. I'm glad Shawn was there. Very helpful and great customer service!! I'm glad Shawn was there. Very helpful and great customer service!! More
by LSHOL481
Employees Worked With
May 09, 2025
Jessica and the service team are awesome. We have a 2023 Ioniq 5 that we love, but we have been struggling with ICCU issues in the past year. That have been nothing but helpful, supportive, We have a 2023 Ioniq 5 that we love, but we have been struggling with ICCU issues in the past year. That have been nothing but helpful, supportive, and compassionate with our struggle and have accommodated our needs, going above and beyond at times. More
by Matt A.
Employees Worked With
March 21, 2025
I visited the dealership to identify the parts necessary to install a bike rack on my new Hyundai vehicle. Shawn provided excellent service - he identified what I needed and we discussed alternatives. In my to install a bike rack on my new Hyundai vehicle. Shawn provided excellent service - he identified what I needed and we discussed alternatives. In my experience, it is rare that you go anywhere and get excellent service, but that's exactly what I got from Shawn and the team at Ideal Hyundai. More
by brj1215
October 03, 2024
I am very satisfied with Ideal GMC. The ease of making appointments, the courteousness and professionalism of the staff is excellent, and the wait time is great. I would recommend them The ease of making appointments, the courteousness and professionalism of the staff is excellent, and the wait time is great. I would recommend them to anyone . More
by Marty
Employees Worked With
Allen Bostic, Noel Miller
July 26, 2024
To be fair, I can’t give an honest review of the service because I came in to get service at 4:30 PM and I was told they don’t have any technicians working to do my oil change despite the fact that their se because I came in to get service at 4:30 PM and I was told they don’t have any technicians working to do my oil change despite the fact that their service hours are listed as being open until 6 PM on a Friday More
by Jmwright335
Employees Worked With
Didn’t get his name, don’t want to rate the wrong person
May 15, 2024
Dennis Love has got to be the most underutilized tech in the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bost the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bostic in Service Manager was another person that took time to explain what needed to be done and gave me the opportunity to say yes or no . Great People make Business’s Great and Ideal has Great Folks ! More
by Newsales
Employees Worked With
Dennis Love , Allen Bostic
April 06, 2023
Replaced air filters when and were replaced less than 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. More
by Wandag
Employees Worked With
David Goggin
