Illini Nissan

Excellence Service Department Service Department goes beyond making sure everything is to your satisfaction. Cody was very helpful in making sure we had the right tires we needed Service Department goes beyond making sure everything is to your satisfaction. Cody was very helpful in making sure we had the right tires we needed. More

Service Department Excellence Service department worked quickly to fix problem with back brakes. Very satisfied with the timeliness and price of the repair. Customer service was e Service department worked quickly to fix problem with back brakes. Very satisfied with the timeliness and price of the repair. Customer service was exceptional by everyone. More

Excellence in service Service department does an incredible job and they are very helpful. I have never had any issues at Illini Nissan. From sales (Wes) to service they ha Service department does an incredible job and they are very helpful. I have never had any issues at Illini Nissan. From sales (Wes) to service they have been better than any dealership I worked with in the past. More

Will definitely return Very knowledgeable and the service was pretty quick. Not over priced and don't try to get you on everything you don't need. Nice people all around Very knowledgeable and the service was pretty quick. Not over priced and don't try to get you on everything you don't need. Nice people all around More

Check engine light was on The check engine light of my Nissan was on, and I had to go back to Illini Nissan a couple of times to get a part replaced (they needed to order the p The check engine light of my Nissan was on, and I had to go back to Illini Nissan a couple of times to get a part replaced (they needed to order the part, which took a few days). Each of my visits to the dealership has always been great - the guys in the service department there were always very friendly and kept me informed of how long it would take etc. More

Recent experience Staff was friendly and the oil change was completed quickly, but I feel customer service is currently mediocre. In the past I have had a technician Staff was friendly and the oil change was completed quickly, but I feel customer service is currently mediocre. In the past I have had a technician or manager review with me the complimentary multi-point inspection. This has not been done since January, 2015. Although my tires are to be rotated every 6000 miles, it has not been done. From reviewing the summary statements, tires haven't been rotated since April, 2015, when my mileage was 29143 (it is currently over 41000). It appears that I have to request these services or they will not be done. This is not what I have come to expect from previous experiences at this and other facilities. More

Buttons on steering wheel The control buttons on the steering wheel of my 2015 Versa stopped working, so I got to this place hoping that the service can find out what the probl The control buttons on the steering wheel of my 2015 Versa stopped working, so I got to this place hoping that the service can find out what the problem is and fix it. The guy I dealt with was very kind, and I have no complaint about him. They spent a good amount of time on the issue and could not figure out what's wrong. They charged me $110 labor for "not" solving the issue, and I left the place with a brand new scratch on my steering wheel, buttons still not working, and a thinner wallet. I'll avoid them next time. More

Oil Change I think this is my 7th Nissan. There are two reasons I keep coming back first the quality of the cars and second the customer service. I so appreciate I think this is my 7th Nissan. There are two reasons I keep coming back first the quality of the cars and second the customer service. I so appreciate the ability to make an oil change appointment, get seen on time and have my car back in usually 30 minutes and a car wash to boot!!! More

Excellent service, and trustworthy. I service 3 cars at this dealership and only one is a Nissan. Why? These guys are great! Good prices, awesome customer service, and I can see the tech I service 3 cars at this dealership and only one is a Nissan. Why? These guys are great! Good prices, awesome customer service, and I can see the technicians working on my car. Nice! More

A missed appointment that I had to make up another day. There is no group any better. They give excellent service, reasonably priced and they are considerate of you. They even pulled my car inside so I woul There is no group any better. They give excellent service, reasonably priced and they are considerate of you. They even pulled my car inside so I wouldn't get wet! More