Illini Nissan

Great service continues. We have just bought our second Murano mostly because of the great service we have experienced. Mostly deal with Gary who is most accommodating with ou We have just bought our second Murano mostly because of the great service we have experienced. Mostly deal with Gary who is most accommodating with our schedule More

Great folks at Illini! Simply stated, "THEY CARE." If you have an auto concern or challenge, you can trust the folks at Illini Nissan. Thank you Gary for always listening to my needs and taking care o If you have an auto concern or challenge, you can trust the folks at Illini Nissan. Thank you Gary for always listening to my needs and taking care of my car. I don't always get Doug to work on my car but he is very conscientious and the tops in mechanics. Thanks again Illini Nissan for your service and excellent customer service. More

Service Department Top notch service department. Gary is a great service writer and check in and out was quick. He took the time to explain services my vehicle needs and Top notch service department. Gary is a great service writer and check in and out was quick. He took the time to explain services my vehicle needs and the cost. This will help me work these repairs into the budget. The service techs are very knowledgeable and perform their jobs with quality. I would recommend this dealership and service department to everyone. More

Excellence Service Department Service Department goes beyond making sure everything is to your satisfaction. Cody was very helpful in making sure we had the right tires we needed Service Department goes beyond making sure everything is to your satisfaction. Cody was very helpful in making sure we had the right tires we needed. More

Service Department Excellence Service department worked quickly to fix problem with back brakes. Very satisfied with the timeliness and price of the repair. Customer service was e Service department worked quickly to fix problem with back brakes. Very satisfied with the timeliness and price of the repair. Customer service was exceptional by everyone. More

Excellence in service Service department does an incredible job and they are very helpful. I have never had any issues at Illini Nissan. From sales (Wes) to service they ha Service department does an incredible job and they are very helpful. I have never had any issues at Illini Nissan. From sales (Wes) to service they have been better than any dealership I worked with in the past. More

Will definitely return Very knowledgeable and the service was pretty quick. Not over priced and don't try to get you on everything you don't need. Nice people all around Very knowledgeable and the service was pretty quick. Not over priced and don't try to get you on everything you don't need. Nice people all around More

Check engine light was on The check engine light of my Nissan was on, and I had to go back to Illini Nissan a couple of times to get a part replaced (they needed to order the p The check engine light of my Nissan was on, and I had to go back to Illini Nissan a couple of times to get a part replaced (they needed to order the part, which took a few days). Each of my visits to the dealership has always been great - the guys in the service department there were always very friendly and kept me informed of how long it would take etc. More

Recent experience Staff was friendly and the oil change was completed quickly, but I feel customer service is currently mediocre. In the past I have had a technician Staff was friendly and the oil change was completed quickly, but I feel customer service is currently mediocre. In the past I have had a technician or manager review with me the complimentary multi-point inspection. This has not been done since January, 2015. Although my tires are to be rotated every 6000 miles, it has not been done. From reviewing the summary statements, tires haven't been rotated since April, 2015, when my mileage was 29143 (it is currently over 41000). It appears that I have to request these services or they will not be done. This is not what I have come to expect from previous experiences at this and other facilities. More

Buttons on steering wheel The control buttons on the steering wheel of my 2015 Versa stopped working, so I got to this place hoping that the service can find out what the probl The control buttons on the steering wheel of my 2015 Versa stopped working, so I got to this place hoping that the service can find out what the problem is and fix it. The guy I dealt with was very kind, and I have no complaint about him. They spent a good amount of time on the issue and could not figure out what's wrong. They charged me $110 labor for "not" solving the issue, and I left the place with a brand new scratch on my steering wheel, buttons still not working, and a thinner wallet. I'll avoid them next time. More