Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Illini Nissan
Champaign, IL
220 Reviews
Illini Nissan is a Nissan dealership that offers low prices great deals and exceptional customer service in Champaign Illinois. We are dedicated to ensuring that our customer's needs are always met. So whether you're in the market for a new car a used car if you need financing or if you're just looking for service and parts in Champaign Urbana Savoy Mahomet Rantoul Mattoon Decatur Tuscola Monticello Charleston Danville or Bloomington Illinois Illini Nissan is your go-to dealership!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 96 service reviews
February 16, 2025
Excessive Charges and Unfair Appraisal: 1. Total Cost of Repairs and Diagnostics • To date, I have paid $1,848.77 for diagnostics and repairs at your dealership, trusting that I would recei Total Cost of Repairs and Diagnostics • To date, I have paid $1,848.77 for diagnostics and repairs at your dealership, trusting that I would receive honest and quality service. • However, the manipulation of diagnoses and the lack of transparency in the charges call into question the legitimacy of these payments. 2. Appraisal of my 2016 Nissan Rogue SV/AWD • Recently, I consulted with Nissan's new and used vehicle sales area. • After speaking with the salesperson on duty, I was informed that the appraisal of my vehicle is only $3,000, based on an alleged depreciation due to “previously reported crashes.” • This appraisal was previously reviewed by the sales manager, who used this justification to minimize the value of the vehicle. • This is completely unfair, since I was not the original owner of the vehicle since March 2016, but rather acquired it in September 2022. • In addition, my vehicle recently passed an inspection in which it was confirmed that the engine is in good condition, which contradicts any argument of extreme depreciation. This demonstrates a clear pattern of unfair practices, in which they have not only made abusive charges for diagnosis and labor, but are now trying to undervalue my vehicle with arbitrary justifications. Video Evidence and Open Challenge If the seller continues with his evasive and manipulative attitude, I publicly challenge him before the Champaign police to submit us to a polygraph to determine who is telling the truth and who is manipulating the facts. In addition, there is video evidence from the establishment's security cameras that support my version. These recordings show: • My arrival and wait time at the dealership. • The interactions I had with employees. • The facial expressions and body language of employees. That employees take responsibility and state the truth of the facts without manipulating the narrative in their favor. That they remain neutral, professional, and control their emotions, rather than reflecting on their faces the anger and frustration of having been exposed in their bad practices. Legal Violations and Possible Penalties: Your dealership is incurring potential violations of Illinois consumer protection laws and federal fair trade regulations. Applicable regulations include: 1. Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/) • Prohibits deceptive business practices, including fraudulent billing and false representations about services rendered. • Manipulating diagnoses to generate additional charges could be considered consumer fraud. 2. Motor Vehicle Repair Act (815 ILCS 306/) • Requires dealers and repair shops to provide transparency in their diagnoses and costs. • Refusing to release my vehicle until I pay a questionable fee may be construed as wrongful retention of property, which could lead to a criminal investigation. 3. Federal Trade Commission (FTC) Act - Section 5 • Prohibits “unfair or deceptive practices in trade.” • Misleading advertising about repair costs or retaliation against customers who make public complaints could be investigated by the FTC. 4. Violation of Consumer Rights and Anticompetitive Practices • Refusal to provide me with service in retaliation for exercising my right to publicly complain is a potentially discriminatory and delaying practice, which could lead to sanctions by the Illinois Attorney General’s Office. Possible Legal Actions: Since your dealership has refused to act transparently, I reserve the right to file formal complaints with the following entities: 1. Illinois Attorney General’s Consumer Protection Division 2. Federal Trade Commission (FTC) 3. Better Business Bureau (BBB) 4. Illinois Department of Consumer Affairs 5. Illinois Department of Motor Vehicles (DMV) 6. Local and State Police in case of wrongful detention or fraud I demand immediate reimbursement of $182.50 and a clear response correcting this injustice. More
by GUSTAVO BALDELOMAR
November 22, 2018
they do not seek customer satisfaction I take my nissan Juke to regular service schedule, and then they told me that need breaks and drums, so ok, done same day, now 4 days later I have two I take my nissan Juke to regular service schedule, and then they told me that need breaks and drums, so ok, done same day, now 4 days later I have two lights ON , one is BREAK on red, never turn off, the other VDC same don’t turn off, I take back to Illini nissan, they don’t have time for fix this until next week. When is something to change $$, is same day, if not ( warranty, re-work) next week. And I don’t think be free... More
by Alfredo0921
Employees Worked With
I don’t know
July 13, 2016
Routine maintenance. Oil change with tire rotation Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue t Very professional, clean with attention to detail and no damage to my vehicle, as I previously experienced with other dealership! Hope to continue to have the same positive experience with future visits! More
by Tjudy
Employees Worked With
Do not remember name
June 30, 2016
Very Pleased Service Department was busy this morning, they had several vehicles in for a recall. Was informed of about a 40 minute wait. Then was pleased to exper Service Department was busy this morning, they had several vehicles in for a recall. Was informed of about a 40 minute wait. Then was pleased to experience only about a 20 minute wait. And, the car was washed. Thank You More
by bdm61821
Employees Worked With
Do not recall
June 23, 2016
I was over charged Had to look at bill to notice, other wise I would have over paid, I am constantly being up sold on things like brake cleaning, and injector cleaning, Had to look at bill to notice, other wise I would have over paid, I am constantly being up sold on things like brake cleaning, and injector cleaning, I have been driving over 30 years, these are not things you spend money on , just buy fuel injection cleaner at the auto parts store twice a year More
by Lovestodrive
June 19, 2016
Excellent service! Everything was done very quick. Excellent service and friendly people. I am completely satisfied. I definitely will come again to Illlini Nissan next Everything was done very quick. Excellent service and friendly people. I am completely satisfied. I definitely will come again to Illlini Nissan next time. Thanks More
by Eugene2
Employees Worked With
Kevin Hawkins
June 05, 2016
Service above and beyond expectations I am a high mileage driver. I visit Illini Nissan every month for routine oil change and tire rotation. Prior to my most recent visit, I had run ove I am a high mileage driver. I visit Illini Nissan every month for routine oil change and tire rotation. Prior to my most recent visit, I had run over a dead animal carcass that was in the middle of my interstate lane. I mentioned this to the service representative asking if they would check to make sure that nothing had been damaged. Without going into detail (due to the nature of the incident) what I will say is after having three techs work on my car for an hour and a half, I left with the underside of the car totally cleaned. I was sent out with only the bill for the oil change I came in for. I really appreciated the concern of the staff and their dedication to providing excellent service. I have been a reliable customer since buying my Nissan and will remain a loyal advocate for Illini Nissan. More
by L Evans
Employees Worked With
Unknown
May 22, 2016
Always a friendly visit. Service Department is great. This is why I continually bring my vehicle back to this Nissan Dealer. I enjoy the people. Very friendly. Wouldn't t Service Department is great. This is why I continually bring my vehicle back to this Nissan Dealer. I enjoy the people. Very friendly. Wouldn't think of going anywhere else. More
by Faymus
Employees Worked With
Cody and Wes are my all time favorites.
April 30, 2016
ALWAYS super! From the moment we drive in to the Service Department, or walk in to the Showroom, we are met with a warm and friendly greeting. Your new facility is From the moment we drive in to the Service Department, or walk in to the Showroom, we are met with a warm and friendly greeting. Your new facility is bright and impeccably clean...love the hot beverages and the fresh apples in the waiting area, along with the comfortable seating and the TV. As far as Service goes, it is superior. Everyone is great, especially Gary McCaskill, who always goes above and beyond, attending to all of our needs. And our Sales experience was great as well, although It has been several years since we purchased our Frontier from Bill Green at your former dealership on Neil Street. Keep up the excellent work...you're all doing everything right! More
by S & J
Employees Worked With
Gary and Cashier this time.
April 03, 2016
Great service continues. We have just bought our second Murano mostly because of the great service we have experienced. Mostly deal with Gary who is most accommodating with ou We have just bought our second Murano mostly because of the great service we have experienced. Mostly deal with Gary who is most accommodating with our schedule More
by Jd47
Employees Worked With
Gary
