Imperial Chevrolet

Colby went above and beyond the normal sales persons knowlege of the truck the delivery and transfer of the registration and his overall presentation of the people and services at the dealership that ar knowlege of the truck the delivery and transfer of the registration and his overall presentation of the people and services at the dealership that are available with the vehicle! More

I was highly impressed with the fair prices, comfort, customer service, patient, accommodating and friendliness of the people who I spoke with especially my salesman Brian martin! customer service, patient, accommodating and friendliness of the people who I spoke with especially my salesman Brian martin! More

We went in to take a look at some cars here and at the neighboring Imperial Ford dealership, and were about to purchase a fantastically priced 2014 Chevy Cruze LT. Unfortunately it was sold before we coul neighboring Imperial Ford dealership, and were about to purchase a fantastically priced 2014 Chevy Cruze LT. Unfortunately it was sold before we could make our commitment, but the dealership offered to adjust another Cruze LT to the same price, which was a very respectful gesture. Fortunately, the then higher priced 2014 Chevy Malibu LT was put on a red tag sale special, and dropped right into our price range. We came in a few days later, test drove it and signed the paperwork that day. I picked up my new car a few days later (we signed on a Friday, so had to wait a few business days) and I couldn't be happier with the service and car that I received! My family has been buying from Imperial Cars for over a decade, and I would highly recommend their dealership to anyone looking to buy a new or used car. More

Bought a new full size truck off the showroom floor. Colby was very helpful and his boss Bruce made the process and delivery a breeze. I would definitely recommend these people and dealership to do busi Colby was very helpful and his boss Bruce made the process and delivery a breeze. I would definitely recommend these people and dealership to do business with. Hard to find good quality salesmen and managers who know their product at dealerships today. Very happy. More

exelent dealership highly recomended, bought many vehicals from them and will buy more, sent freinds and family too them all great exeperinces, also great servis department , great people all around vehicals from them and will buy more, sent freinds and family too them all great exeperinces, also great servis department , great people all around , More

We found Colby to be very professional yet made us feel as if we had been lifelong friends! He helped us in every aspect of our purchase and we were extremely satisfied. as if we had been lifelong friends! He helped us in every aspect of our purchase and we were extremely satisfied. More

I cannot say enough good things about my car buying experience at Imperial Chevrolet. Ahmad Al-Jallad was the first person I was in contact with and he made it so effortless. From the moment I called h experience at Imperial Chevrolet. Ahmad Al-Jallad was the first person I was in contact with and he made it so effortless. From the moment I called him on a Thursday, to when we met on Saturday, he was responsive and helpful. When we did finally meet, he took all my financial information and did the leg work of finding the right car for my needs. I didn't meet a salesman until he had the car picked out. That salesman was Nicholas Massucco and he was great. He spoke to us, not like a salesman, but like we were friends. When it came time to get the paperwork finished up, they took us over to the Ford dealership, because Ahmad was busy and they didn't want us waiting. We were introduced to William Granata, who was just as helpful and friendly as the other two. All the time we sat with William, Nicholas waited for us to escort us back to the Chevrolet section. It was just an amazing experience with exceptional customer service, from the moment we got out of the truck (we were greeted and taken right to where we needed to be) to when I drove away in the Impala. My father and I will be recommending Imperial and if we need another car, we will be going back. The team there does an exceptional job at making you feel right at home and comfortable. Thank you to Ahmad, Nicholas and William for taking pride in your work and taking such good care of me. It gets better, after I completed the customer feedback survey, I got a thank-you call and an e-mail from Ray Sousa the program director for taking the time to share my experience. In todays world, it so refreshing to do business with people who genuinely care about your experience with their company. More

I have periodically received emails from Mark Rossi about specials being offered at Imperial Cars. One day I replied to his email about trading in my 2012 GMC Sierra, which had an upside-down loan on it. Mar specials being offered at Imperial Cars. One day I replied to his email about trading in my 2012 GMC Sierra, which had an upside-down loan on it. Mark had found a car he thought I would like, so I drove the hour and a half to check it out. I was pleasantly greeted by Nick Massucco at the Chevy store. He’s an absolutely awesome salesman. He set me at ease and assured me I was in good hands. He’s a down-to-earth and funny person as well and someone I would recommend to every one of my friends. Business manager Ahmad Al-Jallad was also great. This gentleman worked an amazing deal for me, and I will be forever in his debt. I actually wanted to hug the big guy when the deal was done! Nick and Ahmad are very important parts of Imperial Chevrolet. So is Bruce D’Ambra, one of the sales managers. Terrific, terrific guy—if it weren’t for him, I wouldn’t be in my new used car. Thank you so much Mark, Nick, Ahmad, and Bruce! I'm looking forward to seeing you guys again. More

I just wanted to thank Imperial Chevrolet for the superior service that is always presented to me when I enter the dealership! I am always treated as if I were "a member of the family", and I always superior service that is always presented to me when I enter the dealership! I am always treated as if I were "a member of the family", and I always feel welcome. I recently needed some minor work to be conducted on my vehicle, and Bruce D'Ambra, the front end sales manager, provided outstanding customer service to me, after I had concluded my business with the Service Department. I believe that these employees define the term of customer service, and it reflects highly on the owner, Mr. Kevin Meehan, and the entire Imperial Cars dealership. More

I am a repeat customer. I first came to Imperial back in I am a repeat customer. I first came to Imperial back in 2010 and purchased a car. I wanted a newer vehicle, so I thought I'd try again. I purchased I am a repeat customer. I first came to Imperial back in 2010 and purchased a car. I wanted a newer vehicle, so I thought I'd try again. I purchased a vehicle from Imperial Chevrolet yesterday. Steve Miller was my salesman. He was wonderful! Usually purchasing a car is highly stressful for me. My experience with Steve and Imperial Chevrolet was the best experience I have ever had when purchasing a vehicle. There was no pressure from Steve or any other sales member for me to purchase a car right away. And the best part for me was, they actually listened to my needs! If great customer service is what you want when purchasing a vehicle (new or used), then go to Imperial cars in Mendon, MA. You won't be disappointed! More