Imperial Toyota

Wonderful Jim Sweeney made the whole process enjoyable and helped me with everything I needed. He helped get me exactly what I wanted. They also made the price Jim Sweeney made the whole process enjoyable and helped me with everything I needed. He helped get me exactly what I wanted. They also made the price for my car very reasonable. More

Great place to buy a car . Clean dealership. Always good to work with sales and service. Car is great. Love it. I will be back. . Clean dealership. Always good to work with sales and service. Car is great. Love it. I will be back. More

Great Experience for First Time Car Buyer I am a first time car buyer and have visited several car dealerships in order to find the right offering for myself. Milford was a great experience fr I am a first time car buyer and have visited several car dealerships in order to find the right offering for myself. Milford was a great experience from the start. I was greated when I walked in and handled by the sales team with great attentiveness and respect. While the timeframe of the entire sales motion could have been quicker (from when I walked in to finalizing the paperwork) the team was apologetic and accommodating. The main reason for the wait came from the Memorial Day holiday weekend which drove an influx of car buyers. It was sheer volume driving the wait and no a factor of attentiveness or negligence. They did have a great waiting area with a comfortable chairs and televisions with snacks, coffee and water readily available. More

Great Service Thank you Hany! This is a great dealership with great customer service. Everyone is always so friendly and helpful, especially Hany. I would recomm Thank you Hany! This is a great dealership with great customer service. Everyone is always so friendly and helpful, especially Hany. I would recommend this dealer to all! More

Always great service I moved to the area about 2 years ago and found DCH Toyota to service my Sequoia. The employees have always been friendly and go above and beyond to I moved to the area about 2 years ago and found DCH Toyota to service my Sequoia. The employees have always been friendly and go above and beyond to provide exceptional service. Whether it is answering questions or providing an update status on how much longer service will be, the employees at DCH Toyota of Milford are some of the best I have dealt with. More

Efficient pleasant fair I was contacted re a special that was going on by phone. The conversation was convincing g but not pressured. I received what I was promised. I appr I was contacted re a special that was going on by phone. The conversation was convincing g but not pressured. I received what I was promised. I appreciated that I was at the dealership for a relatively brief rI'm and was Ble to pick up my new car tha same day. More

Trouble free and excellent service experience Service Rep (Chris Peck) was knowledgeable and hekpful. Received real-time video report from the Service Tech while I waited. Service Rep discussed vi Service Rep (Chris Peck) was knowledgeable and hekpful. Received real-time video report from the Service Tech while I waited. Service Rep discussed video report with me and we quickly agreed on a reasonable, quick and cost effective path forward. Sorry that I forgot the name of the Service Tech who filmed the video. I love this method, and have shared this experience with several of my friends. More

Excellent service. Ashley Shannon was excellent with her customer service. Kept me informed of the repairs and what was involved. She represents your company exceptional Ashley Shannon was excellent with her customer service. Kept me informed of the repairs and what was involved. She represents your company exceptionally. Your service of my vehicle was first class. The price was fair as well. This was my third time having service at your establishment. I have been satisfied every time. Thanks More

Oil change They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment w They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment was never made. Moderately annoying but I should have double checked before I left. Also the price of labor on changing an air filter and cabin filter is RIDICULOUS. It literally takes about 2 minutes to do both. Next time I will buy the filters and install myself. Oil change, cabin filter and air filter change came to about $200. That is crazy. Fool me once shame on you, fool me twice shame on me. There won't be a second time. I have learned from this experience. I'll still bring my car for oil changes but that's it. More

Friendly fast service The staff was friendly and informative. The waiting area was nice and clean. My car was ready faster than what they had told me which helped me get to The staff was friendly and informative. The waiting area was nice and clean. My car was ready faster than what they had told me which helped me get to work on time. More