Imperial Toyota

Always great service I moved to the area about 2 years ago and found DCH Toyota to service my Sequoia. The employees have always been friendly and go above and beyond to I moved to the area about 2 years ago and found DCH Toyota to service my Sequoia. The employees have always been friendly and go above and beyond to provide exceptional service. Whether it is answering questions or providing an update status on how much longer service will be, the employees at DCH Toyota of Milford are some of the best I have dealt with. More

Efficient pleasant fair I was contacted re a special that was going on by phone. The conversation was convincing g but not pressured. I received what I was promised. I appr I was contacted re a special that was going on by phone. The conversation was convincing g but not pressured. I received what I was promised. I appreciated that I was at the dealership for a relatively brief rI'm and was Ble to pick up my new car tha same day. More

Trouble free and excellent service experience Service Rep (Chris Peck) was knowledgeable and hekpful. Received real-time video report from the Service Tech while I waited. Service Rep discussed vi Service Rep (Chris Peck) was knowledgeable and hekpful. Received real-time video report from the Service Tech while I waited. Service Rep discussed video report with me and we quickly agreed on a reasonable, quick and cost effective path forward. Sorry that I forgot the name of the Service Tech who filmed the video. I love this method, and have shared this experience with several of my friends. More

Excellent service. Ashley Shannon was excellent with her customer service. Kept me informed of the repairs and what was involved. She represents your company exceptional Ashley Shannon was excellent with her customer service. Kept me informed of the repairs and what was involved. She represents your company exceptionally. Your service of my vehicle was first class. The price was fair as well. This was my third time having service at your establishment. I have been satisfied every time. Thanks More

Oil change They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment w They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment was never made. Moderately annoying but I should have double checked before I left. Also the price of labor on changing an air filter and cabin filter is RIDICULOUS. It literally takes about 2 minutes to do both. Next time I will buy the filters and install myself. Oil change, cabin filter and air filter change came to about $200. That is crazy. Fool me once shame on you, fool me twice shame on me. There won't be a second time. I have learned from this experience. I'll still bring my car for oil changes but that's it. More

Friendly fast service The staff was friendly and informative. The waiting area was nice and clean. My car was ready faster than what they had told me which helped me get to The staff was friendly and informative. The waiting area was nice and clean. My car was ready faster than what they had told me which helped me get to work on time. More

Great car buying experience Hany Arian is the man to see. He listens to what you want, the price you want to pay and he doesn't waste your time looking at other cars. He goes a Hany Arian is the man to see. He listens to what you want, the price you want to pay and he doesn't waste your time looking at other cars. He goes above and beyond to expedite the process and does things like fill the tank. He even reached out a few days and weeks later to make sure we were happy with the car. Thank you Hany! More

Excellent car buying experience I always buy my cars at the Toyota dealer in Milford, MA. I like the no-pressure sales experience. Hany Arian was awesome to deal with. He made th I always buy my cars at the Toyota dealer in Milford, MA. I like the no-pressure sales experience. Hany Arian was awesome to deal with. He made the process easy. I will buy my next car at this dealership. More

Wonderful experience with Hany Arian I and my family had a good experience during our Toyota 2017 Rav4 LE purchase on 4/29/17. Hany Arian gave us such an awesome customer care, had time I and my family had a good experience during our Toyota 2017 Rav4 LE purchase on 4/29/17. Hany Arian gave us such an awesome customer care, had time for us by giving us many options to choose from. He spent hours with us trying to make sure we felt happy with what we would get and he really did just that. He is such a nice person and DCH Toyota of Milford should be proud having him to be part of your outfit. He kept in touch with us till we had the car registered. Great guy Hany Arian. I will definitely recommend this dealership to friends. Daniel Oppong and family More

Ignored and belittled I stopped by to get my recalls done I was ignored the first time. The second time I was asked if I wanted to buy a new car instead. They finally to I stopped by to get my recalls done I was ignored the first time. The second time I was asked if I wanted to buy a new car instead. They finally took down my information. I called to get an update and was told that they could not get the parts to fix the recalls because my car was a 2004! I took my car to another Toyota dealership that fixed the recalls within 2 weeks. More