Imperial Toyota

5000 mile check up of leased vehicle. Service was was excellent, quick and assurring. Jefferey went over the details with me as to what was done that day. Jeffrey also took the time to ex Service was was excellent, quick and assurring. Jefferey went over the details with me as to what was done that day. Jeffrey also took the time to explain when next service check will be required. More

Great service I have been driving a Toyota Prius for 18 years, my current Prius for three years. I have I had all my servicing done at DCH Toyota and its forerunne I have been driving a Toyota Prius for 18 years, my current Prius for three years. I have I had all my servicing done at DCH Toyota and its forerunners, and I’ve always been happy with the quality of the service. This visit my service representative was Dwayne. He was professional, courteous and pleasant. I was there for routine maintenance, and they got my car in and out in just over an hour. Meanwhile, I enjoyed a cup of coffee and visiting with two other ladies in the very nice waiting area. At other times I have been driven home and then picked up and brought back when the car was ready. I cannot imagine taking my car anywhere else for reliable service. More

Agent was very helpful in answering all my questions The agent that I did business with was very helpful in deciding on what vehicle to get he answered all my questions and he was very professional The agent that I did business with was very helpful in deciding on what vehicle to get he answered all my questions and he was very professional More

service is pricey but staff goes the extra mile I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here. That said staff is very helpful and friendly and they were able to get what I needed done in a short time window when my local guy was giving me the run-around. More

Terrible Customer Service Experience Just wanted to share a terrible customer service experience I had with this dealership. My wife and I were working with a great sales person, Kevin wh Just wanted to share a terrible customer service experience I had with this dealership. My wife and I were working with a great sales person, Kevin who was personable, knowledgeable, helpful. We were able to find a car we liked and negotiated a price. They took less than $600 of the list price, but we liked the car so took it. We discussed financing, but we hadn't planned on buying a car today, so we said we'd shop around for the best rate.With a credit rating of 865 we figure we can get a pretty good rate. While we were at the cashier putting down a $1,000 deposit to hold the car, this little man from finance came over to us, never introduced himself, and told us that unless we financed with them, the deal was off. We were never told of this contingency, nor did we sign any paperwork that reflected this contingency. So although we were putting down money to hold the car, that was no good to this man. So for less than $600, they lost a sale, and are now receiving bad publicity on social media. By the way we have previously purchased two cars from this dealership. Not now. As they say, buyer beware More

Purchasing second Toyota with the same, awesome salesman! It has been our experience over the last few years that this dealership has employees who go above and beyond to please every customer. They work hard It has been our experience over the last few years that this dealership has employees who go above and beyond to please every customer. They work hard to make their customers comfortable and welcome. More

Great overall experience 5.0 star rating8/14/2019 Our salesman, Kevin Silva, was a great guy to work with. He was knowledgeable, attentive and courteous. He helped make our 5.0 star rating8/14/2019 Our salesman, Kevin Silva, was a great guy to work with. He was knowledgeable, attentive and courteous. He helped make our purchase experience a great one. I would recommend Kevin and DCH Toyota to friends and family looking to buy a car. Thanks Kevin! More

Steering I had on 2 occasions experienced the steering wheel locking up when trying to turn the wheels. They ran the codes and none came up. I know intermitten I had on 2 occasions experienced the steering wheel locking up when trying to turn the wheels. They ran the codes and none came up. I know intermittent problems are difficult to correct so, I will keep a watchful eye on the problem. The service rep (David S.) was excellent in helping me. More

Best leasing experience ever. Very competent, fast and very kind staff. Great selection of vehicles available. Happy with price. Great introduction to the car. Most pleasant ever. Very competent, fast and very kind staff. Great selection of vehicles available. Happy with price. Great introduction to the car. Most pleasant dealership. Highly recommended. More

20K Car Service The staff was very friendly and they serviced my leased car right away; the waiting area had free coffee that I indulged in. The service took about a The staff was very friendly and they serviced my leased car right away; the waiting area had free coffee that I indulged in. The service took about an hour to complete. More