Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Imperial Toyota
Milford, MA
1,250 Reviews
Imperial Toyota, a member of the Imperial Cars family of dealerships, is dedicated to being a leading automotive retailer. We earn customers for life by anticipating our customers' needs and by creating a welcoming experience. Stop in our showroom or service center to experience the Imperial Experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 1,250 reviews
June 11, 2019
Keep those friendly phone people The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questi The people who answer the service phones are fantastic! Spoke with Caroline recently and she was a doll and ever so nice. She answered all my questions effectively and efficiently. I will be calling back soon to schedule an appointment. More
by Poopoo567
Employees Worked With
Caroline Bertoni
June 05, 2019
Great Toyota Service Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Hav Purchased a RAV4 Hybrid in 2016 from another dealership. Had a really bad experience with an error on their financing, and swore never to go back. Have been going to DCH Toyota since then and have always been treated professionally and fairly. Service department is well resourced, the representatives explain the service and fixes well and find affordable options. Most times I have waited for the car, and the dealership has a nice waiting area, workstation area for those waiting. Dealership can drive you to nearby stores (Target, BestBuy, Stop/Shop, etc). I also like being able to schedule appointment online to see the options available for appointment. More
by TravelerofNJ
Employees Worked With
Jeff Cabral
June 02, 2019
Great Car Buying Experience Just bought a pre owned RAV 4 at DCH Toyota. Ken Natanel made the car buying experience a pleasant one! He was friendly, courteous and professional. Just bought a pre owned RAV 4 at DCH Toyota. Ken Natanel made the car buying experience a pleasant one! He was friendly, courteous and professional. Went above and beyond to get the deal done. I will definitely recommend DCH Toyota and Ken Natanel to family and friends. More
by Lisa M
Employees Worked With
Ken Natanel
June 01, 2019
Good shopping experience Kevin was patient and nice to provide multiple used that I saw on the dealer,s web. No pressure and good info exchange. I am glad one meet my expectat Kevin was patient and nice to provide multiple used that I saw on the dealer,s web. No pressure and good info exchange. I am glad one meet my expectations More
by icl
Employees Worked With
Kevin DaSilva
May 25, 2019
The Best! I had a wonderful experience purchasing a 2019 Toyota Corolla from William. He was very helpful and courteous. The purchasing process was easy as 1,2 I had a wonderful experience purchasing a 2019 Toyota Corolla from William. He was very helpful and courteous. The purchasing process was easy as 1,2,3. I highly recommend him if you are in the market to purchase a new car. DCH Toyota of Milford is a class act! More
by Ruby1
Employees Worked With
William Rubinstein
May 18, 2019
Best client care It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, It is not the first time at this place, sean helped me before and they had a issue trying to enter my vehicle in the system, sean was so professional, and I tought he was being nice due to the inconvenience, but I came back again and even better he and the team provided me a high class client service. More
by Liche
Employees Worked With
Sean
May 11, 2019
New car buying experience My husband and I each bought a new Toyota at DCH. I bought a 2019 Rav4 and my husband got a Sienna. Matt Auger was the salesman who helped us. He wa My husband and I each bought a new Toyota at DCH. I bought a 2019 Rav4 and my husband got a Sienna. Matt Auger was the salesman who helped us. He was awesome. He listened to exactly what we wanted. He was very patient. It was a bit confusing because we were trading in two cars but Matt made us feel at ease. We didn't feel the pressure we had felt at other dealerships. I have been taking my 2010 Rav4 to the service department at DCH for several years and have always been happy with my experiences there,. We are confident we made the correct choices and now my husband and I are driving around in two new beautiful cars. W recommend this dealership to anyone who is looking for a new Toyota,. Ask for Matt - he is great! More
by Margaret
Employees Worked With
Matt Auger, Christine, Guglielmo Astudillo
May 09, 2019
Well take care of My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Fole My 2019 Corolla Hatchback was recently hit by someone's car? or some object? that left a broken reflector and surrounding damage. I went to Sean Foley, my service advisor, and he quickly called Mario who met with us and explained what had to be done. Because I trust Sean, I trusted Mario to put my car back in perfect condition which he did. We've never had problems with the service at DCH or buyiing a car from them. Mine is the third car from this dealership. Other family members come here also. Sean and Mario are competent and easy to work with and we highly recommend them. JM More
by Cramer12
Employees Worked With
Sean Foley, Lead Service Advisor; Mario, Auto Body work
May 06, 2019
Straight forward. No BS Matt Auger made it simple. Elmo was easy to deal with. All good! Hopefully the car will last as long as my 2006 Corolla! 322000 and still going! Matt Auger made it simple. Elmo was easy to deal with. All good! Hopefully the car will last as long as my 2006 Corolla! 322000 and still going! More
by jalden
Employees Worked With
Matt Auger, Guglielmo Astudillo
May 04, 2019
Bought new car My salesman although young was very professional and went out of his way to satisfy my needs, We would recommend him to anyone. Thanks Matt My salesman although young was very professional and went out of his way to satisfy my needs, We would recommend him to anyone. Thanks Matt More
by corrollaman
Employees Worked With
Matt Auger, Austin Bond
