Imperial Toyota

Fast and Successful Trip! I was kindly greeted in the parking lot by Hany. We efficiently helped me, answered all of my questions, communicated everything throughout the proces I was kindly greeted in the parking lot by Hany. We efficiently helped me, answered all of my questions, communicated everything throughout the process, and even served us lunch while we were waiting! I am very happy with my experience and with my new leased car. More

RECALL SCAM Words can not describe how absolutely SHOCKED I am by DCH's approach to taking advantage of customers who come in for "No Cost to the Customer" recall Words can not describe how absolutely SHOCKED I am by DCH's approach to taking advantage of customers who come in for "No Cost to the Customer" recalls. This is the 2nd time that DCH created a SCAM related to something that should've been covered by a Toyota recall. The first time was a motorized side door recall where I had to pay $135. And just last week they tried to charge me $500 for a piece of plastic that was involved in the shift assembly recall. This is a practice they need to stop and I'm in the process of relaying my experience to a media outlet that does stories on fraud and scams. The ONLY positive, and I truly mean ONLY, was my experience with Dave Skehan. He was very professional, friendly, and customer focused. He's a great guy and it's too bad he has to work for thieves. CRyan- Holliston, MA More

Excellent Dealership Amazing staff. Since the beginning Augusto Pena was always trying to do his best to help me out. Thank you so much, I appreciate your help. Amazing staff. Since the beginning Augusto Pena was always trying to do his best to help me out. Thank you so much, I appreciate your help. More

Purchase new car Richard was great provided me with good information, handled my situation in a caring manner from beginning to end, mad my car buying experience a lot Richard was great provided me with good information, handled my situation in a caring manner from beginning to end, mad my car buying experience a lot easier than it seemed More

Very satisfied From booking my appointment with Jeff to my shuttle ride to and from , everything was timely, convenient and pleasant and the 5 point detailing was l From booking my appointment with Jeff to my shuttle ride to and from , everything was timely, convenient and pleasant and the 5 point detailing was like buying a brand new vehicle!!! Got my maintenance check up all at the same time ... More

OIL CHANGE BECAUSE OF ANGELA THE CUSTOMER SERVICE MAN. HE WAS RESPECTIVE, KIND, NICE AND AM GLAD HE WAS MY CUSTOMER MAN. THE RECEPTION LADY WAS LITTLE UPSET MEAN BECAUSE OF ANGELA THE CUSTOMER SERVICE MAN. HE WAS RESPECTIVE, KIND, NICE AND AM GLAD HE WAS MY CUSTOMER MAN. THE RECEPTION LADY WAS LITTLE UPSET MEANING UNHAPPY HAPPY. More

DCH Toyota of Milford is nice place to shop for the car. People are friendly and knowledgeable. Sales person, James Sweeney, made my leasing car experience pleasant. They are very professional It is clear to People are friendly and knowledgeable. Sales person, James Sweeney, made my leasing car experience pleasant. They are very professional It is clear to me that James puts his customers first, and really works hard to make sure all of his customers car buying needs are met. I would highly recommend James Sweeney & the entire team at DCH Toyota of Milford for anyone in the market for a new or used Toyota More

Terrific Experience From A-Z I was a previous customer of this dealership under its prior ownership, and with my lease almost up, I reached out to Greg Holway, the General Manager I was a previous customer of this dealership under its prior ownership, and with my lease almost up, I reached out to Greg Holway, the General Manager, regarding a new car, new lease. Greg responded immediately, despite being on vacation. He said I'd hear back from his team shortly, and that's exactly what happened. I heard back from Pat McDonald in sales whom I had worked with previously. Pat assured me that we could work out a deal within the budget I wanted to stay within, and that's exactly what he did. It was a smooth transaction from start to finish, and I highly recommend Pat and DCH Toyota for this very reason. More dealerships need to model themselves after DCH, no games, no nonsense, just excellent customer service, from sales, through financing with Dan Stanley, right through delivery. Pat went above and beyond to assure me that everything would be perfect with my new car and the entire process, and he was 100% correct. If you're looking for a new Toyota, you need to go to DCH where you will experience what car buying should be, hassle free. Thank you Greg, Pat, Dan and Team DCH - a Terrific Experience from A-Z! More

New car upgrade I received upgrade notification on my 2015 Rav4. Jim Lukatch took care of everything and did exxactly what the notice said it would. Very satisfied I received upgrade notification on my 2015 Rav4. Jim Lukatch took care of everything and did exxactly what the notice said it would. Very satisfied with entire process as well as 2018 Rav4. Finance experience with Austin was great as well. More

professional and efficient As long time Toyota customers dealing with Jim in Renewing our 2 leases was smooth and efficient and timely...... Thank you Tom and Chris Moretti As long time Toyota customers dealing with Jim in Renewing our 2 leases was smooth and efficient and timely...... Thank you Tom and Chris Moretti More