Imperial Toyota

AC compressor repair. Excellent service. Comfortable waiting area. Good coffee. Friendly people. Nice van driver. Mackenzie Hayes was excellent as service liaison! Friendly Excellent service. Comfortable waiting area. Good coffee. Friendly people. Nice van driver. Mackenzie Hayes was excellent as service liaison! Friendly and efficient! Despite anxiety over new car repair, good experience overall. More

Best and most knowledgeable salesperson. Recently took home my 2019 IMT Corolla Hatchback. Only experience was with a 5 speed transmission. Jamie's experince driving a 6 speed and his abili Recently took home my 2019 IMT Corolla Hatchback. Only experience was with a 5 speed transmission. Jamie's experince driving a 6 speed and his ability to answer every question about this new model made it an easy decision to test drive and ultimately purchase one. We actually enjoyed this buying experience. We've bought Toyota cars for over 40 years and see no reason to change going forward. More

Purchased a recertified Toyota Tacoma We were greeted by our salesman Hany, whom was very personable. He was very knowledgeable, professional, and extremely accomadating as our 1st visit w We were greeted by our salesman Hany, whom was very personable. He was very knowledgeable, professional, and extremely accomadating as our 1st visit was time restricted.We returned next day & Hany had all the vehicles we were considering all lined up & ready to test drive wich was to us very considerate of our time. Hany answered every question we asked was not at all the typical "overbearing salesman " he was very patient with us as we discussed our options. We felt he was very sincere in all aspects of our conversations. We would highly recommend him to our friends & family as we felt so comfortable with him & appreciated his honest ways. Hany was 5 star in every way possible..The reason for our difficult decision to rate 4 stars was because of the truck we bought was recertification & had 30k miles we noticed the tires were all showing signs of dry rot with visible cracks & were Michelin tires. So during our negotiations we asked for new tires to be done thru service & to re detail vehicle as there was noticeable dog hair & some surface dirt. We all agreed to that after speaking with Kent in management. Kent was also very good to deal with & agreed that as it was a recertification that service should do new tires. We were happy with that decision & with Kent as well. Hence our difficult decision to rate a 4star. We felt it was service that didn't complete the 5 star they should have recieved. When we picked up vehicle was close to closing & Hany had it once again waiting out front & ready for us Mind you hany also called us while in route to make sure we would make it in time,as hany had already left for the night as he was scheduled to 4 but had stayed late accomadating another customer. So we picked up truck & off we went. The next day we noticed the new tires & there our dissapointment began that service had put 4 new tires but they werent Michelin our fault for assuming they would use a quality or comparable tire like what was on there. But unfortunately they had put on the least expensive tires that walmart sells for approx 60 to 65 dollars retail. So they buy wholesale so we felt they really sold themselves short on cutting the quality of the dealership & the beautiful truck we had just bought. They also didn't re deta truck eithier. I spent the next day doing it myself. So as said earlier I feel Hany & the Manager deserved a 5 star..Buy the service fell short for us..woukd I still recommend them absolutely we feel Hany was probably the best saleman we have ever dealt with in our many years of buying new vehicles by far. More

Awesome Service Tony was above the bar in attention and customer service skills. I highly recommend him to othersin the future he kept me and my wife with constant u Tony was above the bar in attention and customer service skills. I highly recommend him to othersin the future he kept me and my wife with constant updates More

Great service, above and beyond! From my first interaction with Christine Smith, to then working with Hany Arian and his team i’m thrilled with how easy it was to work with everyone, From my first interaction with Christine Smith, to then working with Hany Arian and his team i’m thrilled with how easy it was to work with everyone, and so impressed that they went above and beyond to make a great deal for me and my family, but to also get us our new truck the day we purchased it! Great experience all around! More

DCH is amazing! I just wanted to say that I am very pleased with the way DCH has fixed IRA’s mistakes. As some of you know I have had very bad experiences with IRA To I just wanted to say that I am very pleased with the way DCH has fixed IRA’s mistakes. As some of you know I have had very bad experiences with IRA Toyota, but ever since DCH has taken over my experiences have changed. Jeff Cabral has helped me almost every single time that I’ve come in and he is definitely your best employee. He really cares about us and how happy we are with the services that are done to our cars. I am always so happy coming out of DCH. You also have other employees that will ask if we are being taken care of and are extremely friendly. Keep up the good work, it truly shows. More

Great service and personal My vehicle went in for service I was taken care promptly. Also what the expected cost would be. This was very important to me. Service Mike Cabral My vehicle went in for service I was taken care promptly. Also what the expected cost would be. This was very important to me. Service Mike Cabral was outstanding. More

New Camry 2018 Hany was excellent to work with - in fact a pleasure being a 4 time customer. Thank you for all of your efforts and my new lease! I will be back in 3 Hany was excellent to work with - in fact a pleasure being a 4 time customer. Thank you for all of your efforts and my new lease! I will be back in 3 years and hope you are still there!! More

Great Car Buying Experience! I was in need in of a car fast after my previous car broke down. The only day I had off was Sunday and DCH Toyota of Milford was the only place that w I was in need in of a car fast after my previous car broke down. The only day I had off was Sunday and DCH Toyota of Milford was the only place that was open. Lucky me because when we got there we were greeted and immediately got to test drive the car I had in mind. Afterward, we sat down and went over the paperwork. It wasn't has bad as I thought it would be. The next day I picked up the car, which had new plates and a new registration! DCH Toyota of Milford made this car buying process easy and convenient for me. I highly recommend going here. I also want to say a huge thank you to my sales representative, Hany Arian, who was so great and friendly. I didn't feel pressured at all and he was the reason why I felt comfortable and not stressed about buying a new car. I have to report that I am a happy customer and will continue to recommend people to go to DCH Toyota of Milford and work with Hanny Arian! More

I was very pleased with Jeff Cabral's assistance, I also very much appreciated being able to get a ride home by Joe Grillo while maintenance work was being done as well as seeing Hany, who sold me my I also very much appreciated being able to get a ride home by Joe Grillo while maintenance work was being done as well as seeing Hany, who sold me my SUV, and meeting Jeff's Dad as well. All your employees make one feel important and are very pleasant and helpful . More