Imperial Toyota

Very helpful in confirming my choice of a Tacoma SR5 I had narrowed down my choice of new trucks to include the Tacoma SR5 and I was looking for confirmation that it would meet my needs when I went to D I had narrowed down my choice of new trucks to include the Tacoma SR5 and I was looking for confirmation that it would meet my needs when I went to DCH. Hany Arian, the sales person, went over the features of the SR5 and Toyota in general and then we went for a test drive. He knew that explaining the features while I was behind the wheel was the best approach for me. He was very knowledgeable about the model and answered all my questions. I felt very comfortable about purchasing the vehicle and did so in the same visit. More

Great experience I had a great experience buying my new car from Chris Ladd. I was at the end of my lease with a lot of miles over. He worked out a great deal for me t I had a great experience buying my new car from Chris Ladd. I was at the end of my lease with a lot of miles over. He worked out a great deal for me that made the transition easy to buy a new car instead of cont. a lease. He had great costumer service and was very attentive in making sure i was happy in my new car!! More

Bought my 2017 Jeep Wrangler Anniversary Edition! Great help by staff and worked with attention to detail. No pressure, no hassle, just honesty. Had a pleasure test driving the vehicles giving me plen Great help by staff and worked with attention to detail. No pressure, no hassle, just honesty. Had a pleasure test driving the vehicles giving me plenty of time to make my big decision. More

Great overall experience Hany was professional, personal and worked to provide me with the vehicle I wanted at a price that was within our budget. Go see him, he'll work hard Hany was professional, personal and worked to provide me with the vehicle I wanted at a price that was within our budget. Go see him, he'll work hard to find the deal that fits your needs. More

Great Service! I cant speak highly enough of my experience with Richard Haskell.He was patient and spent hours answering my questions and providing tons of informati I cant speak highly enough of my experience with Richard Haskell.He was patient and spent hours answering my questions and providing tons of information. He made the process incredibly easy and took extra steps to help. Richard is true professional and genuinely nice guy. More

Salesmen Exceptional; Management/Finance So-So All in all, if you choose this dealership, I'm confident you will have a very positive sales experience. Here's my story... I visited DCH Toyota M All in all, if you choose this dealership, I'm confident you will have a very positive sales experience. Here's my story... I visited DCH Toyota Milford with interest in an in-stock 2018 Tacoma. I asked for a specific salesman, but he wasn't there that day. Anxious to get the dreaded "deal" over with, I asked the gentleman that greeted me for help. Salesman Patrick McDonald showed me the truck without hesitation. Then I asked him to get to work on a price. He was very friendly, professional, and courteous. After two rounds, he brought out his manager Kent Dermarderosian, who was nice enough and what you expect from a car dealer's manager. At the end of our short discuss with him, I left the dealership without purchasing. We were not in the same ballpark. Patrick emailed me to following up saying it was nice meeting me. That evening, I contacted five other dealerships. I'll note, the majority of email pricing quotes that came in on the same MSRP were lower than what Kent wanted to give me. The following day, Patrick contacted me via email asking if there was anything he could do to complete the deal. I then presented him with a quote from another dealer (that was $4 less than my final offer with Kent the day before). I told Patrick if he could match this offer, I would cancel my appointment with the other dealer and purchase that day. An hour or so later, the deal was complete. I went into the dealership the following day to sign the paperwork. I made it very clear to Patrick we would not be listening to any up-sells, extras, or extended warranties. It was a cash deal - sign the papers and be done. Patrick took all of the information, passed it along to Austin Bond in finance. Patrick told me I would not have to hear about any extras but would have to sign that I declined them (no problem). I went into Austin's office and tried to engage in pleasantries. He was cold, arrogant, and not personable at all. He never smiled and quite frankly I don't know if he even said hello. He must have been miffed that I didn't want to waste his time talking about things I was never going to purchase. He left little to be desired. I picked up the car a few days later. When I arrived, Patrick was not there. However, salesman Hany Arian had all of my paperwork. Hany was a gem. So nice, professional, and funny. I waited for the final touches on the new Tacoma, and Hany made sure I had everything I needed. If Patrick had not been the person who welcomed me, I would have been very happy to deal exclusively with Hany as well. As it turns out, my friend purchased from Hany a couple of months ago and was super happy with his experience too! I also chatted with a couple of the other salesmen throughout my experience. They were all people friendly and seemed to be having a good time at work. It's important to note, I didn't experience any of pushy or rude salespeople. That's a huge plus. They get an A+ rating in my book. My overall rating would have been a 5 star, but that Austin Bond really put a sour taste in my mouth. Remove him from this equation, and my experience was all that you could hope for from a car dealership. More

Excellent customer service! The service team provided a state inspection and serviced my car. It's a one stop shop and stress free. One of the main reason I love working with Toy The service team provided a state inspection and serviced my car. It's a one stop shop and stress free. One of the main reason I love working with Toyota. Thanks! More

Awesome and awesome sales person Good service. Easily to deal with. Got what I wanted, price and the vehicle. I would lease or purchase again and refer this dealer to any one I know Good service. Easily to deal with. Got what I wanted, price and the vehicle. I would lease or purchase again and refer this dealer to any one I know More

Excellent Service! Chris was great -- made the car buying experience very smooth & comfortable. Helped me set up my music & was just an awesome professional to work wit Chris was great -- made the car buying experience very smooth & comfortable. Helped me set up my music & was just an awesome professional to work with! More

Very smooth I had a great experience. Chris Ladd was great helped me get the car I wanted for the price I wanted. Couldn’t ask for a better dealer I had a great experience. Chris Ladd was great helped me get the car I wanted for the price I wanted. Couldn’t ask for a better dealer More