Imperial Toyota

Hany’s a great sales person Hello, My daughter and I showed up looking for a car for her. We were greeted by Hany and he took the time and patience to listen to my daughter’s f Hello, My daughter and I showed up looking for a car for her. We were greeted by Hany and he took the time and patience to listen to my daughter’s financial limits for a car and came up with two very nice possibilities. Before we showed up there we went to two other dealerships and were surprised at the way they treated us. One let us test drive a vehicle and a giant plume of smoke came out of the car when we accelerated out of a stop light on route nine in Natick. When we discribed what happened, they told us it was because they reattached a skid plate the told us it was a sensor. We left. The next place we went to was a Handai place in Milford. We told the young sales rep we were looking for a used later model Hyundai. He told us to use our phone on the web site and just plug in numbers off the cars as we walked around. It was hot and sunny, very difficult and too bright to see the screen. He then told us they only had two of the models that we were considering on the lot and we should go to their other lot in Mendon to see more. I told him we came to the Hyundai dealership to look at Hyundai’s. He then told us a story about finding vegetables in a super market. We said bye. Then we met Hany at Milford DCH. He bought us inside, offered us coffee or water and proceeded to actually listen to us. He didn’t march us all around a parking lot to look at cars. He actually showed us the prospects that fit my daughters financial limitations on an iPad. He then went to the lot and bought them to us so my daughter could test drive. He didn’t pressure us to buy something that cost too much and when my daughter drove the second car, she was sold. Thank you Hany for a very pleasant car buying experience. Allison & Dan Foley More

Hany found my car Hany was kind and tried to understand my finances i had available and what type of car I wanted. He found something that was more accommodating financ Hany was kind and tried to understand my finances i had available and what type of car I wanted. He found something that was more accommodating financially and was just what I had in mind for car. Very happy with Guglielmo (Elmo) also in explaining every detail available to me for my car. More

Customer service Chris was unbelievable! He really made our buy worth it. Excellent service! I would recommend Chris again and again., he really made my experience gre Chris was unbelievable! He really made our buy worth it. Excellent service! I would recommend Chris again and again., he really made my experience great! More

Beyond amazing! Hany was fantastic and the process was actually a delight. Everything was easy as could be. I'd definitely recommend Hany and everyone at DCH Toyota, Hany was fantastic and the process was actually a delight. Everything was easy as could be. I'd definitely recommend Hany and everyone at DCH Toyota, and I'll be back. More

Excellent customer service, Chris's Ladd helped us through from start to finish with his knowledge and expertise. I was not in the market to get a new car but found myself in tha Chris's Ladd helped us through from start to finish with his knowledge and expertise. I was not in the market to get a new car but found myself in that situation after being involved in a car accident. He made the whole experience very easy for us which made what could have been a very difficult and trying experience, very enjoyable. He provided all the information we needed to make a great decision. More

Relaxed and easy !! I have been to other dealerships...they keep you for hours ...... Chris L at DCH was truly the very best !! Listened to me, helpful, and right to th I have been to other dealerships...they keep you for hours ...... Chris L at DCH was truly the very best !! Listened to me, helpful, and right to the point .. He found me the best car with the best deal DCH and Chris are the way to go..... More

First time client I began my online search for a very specific vehicle and to my surprise I found a 2016 Subaru Outback Limited at this Toyota dealership. After making I began my online search for a very specific vehicle and to my surprise I found a 2016 Subaru Outback Limited at this Toyota dealership. After making an initial call to verify its availability, I met with Hany Arian at the dealership. The vehicle was ready to view and test drive, no surprise there, a great vehicle for my needs living here in New England. The internet price was expectedly competitive for this model and Hany was courteous and professional throughout the process. My experience was quick, no wasted time getting to "my" price with this group. This was a cash deal, all documents signed at agreed price and I was on my way home in less than 2 hours. Delivery was just as easy, Hany had the vehicle detailed, fueled and ready to take home as I walked in the showroom. As this was a Toyota dealership I would expect nothing less than absolute professionalism with this group if my needs were for a new or used vehicle. Although this is more of a destination dealership, I would highly recommend it being on your list of " must visit " , I drove 70+ miles one way with no reason not to go back. With an experience like this, dealerships get a bad wrap from one, sometimes lazy greedy sales person, this is not that place. Get to DCH Toyota of Milford. Have a vehicle and a price in mind before you visit and I would bet you will be driving the one you want sooner than you think. Thank you Hany and the entire staff at DCH. More

Great service! Quick and easy! Great experience purchasing my RAV4. Chris was knowledgable, caring and helpful. He assisted in expediting the whole process. The rest of the team was Great experience purchasing my RAV4. Chris was knowledgable, caring and helpful. He assisted in expediting the whole process. The rest of the team was great as well. This was by far my best experience purchasing a vehicle! I will be referring others! More

Very Accomodating I had a very complicated situation and had a really tough time trying to get a new car but Kevin Dasilva did an amazing job. He helped me get into a n I had a very complicated situation and had a really tough time trying to get a new car but Kevin Dasilva did an amazing job. He helped me get into a new car after many tries and obstacles but we finally made it. More

Easiest Experience I've ever had First, I dealt with Kevin Dasilva as my salesman. Kevin is fairly new to the dealership, but was friendly and outgoing. Over the course of the day and First, I dealt with Kevin Dasilva as my salesman. Kevin is fairly new to the dealership, but was friendly and outgoing. Over the course of the day and process, we actually had several different conversations and I felt comfortable with Kevin. I did not need to shop around to other dealerships, everything with the process was fair and they did their best to make my numbers work. In the end I was able to drive home with the vehicle I went there to purchase. The not so good - Truck needed brakes all around. During my test drive this was the main issue with the truck. As much as I tried, I could not get them to put new brakes on the truck. I was told they fell in to "spec" and would not replace them unless they were 50% worn or less. Regardless, the brakes were not safe and even Kevin mentioned that after driving the truck himself. DCH - There motto is "Drive(?) Customers Happy". Although I was ultimately happy with Kevin and the end result, the safety of the brake issue did not seem to be too much of a concern to the GM. If they made it right, this review would be 5 stars all day. More