Imperial Toyota

Leasing another car Hany was very friendly and approachable. Made talking with him easy. Understood my needs and concerns and addressed them professionally. Kept communic Hany was very friendly and approachable. Made talking with him easy. Understood my needs and concerns and addressed them professionally. Kept communication going on every detail that I needed to know. My experience was pleasant and not time consuming. More

Great Sales and After Sales Service My wife and I were shopping for a newer used RAV4. We pretty much knew what we were looking for when we walked in, but the process was made even easi My wife and I were shopping for a newer used RAV4. We pretty much knew what we were looking for when we walked in, but the process was made even easier by Adam and Hany. From the selection of which car we should focus on to the financing to the after sales details (registration, upgrade installations), the attention to the customer is outstanding. A great place to do business... More

Good Experience With Chris Ladd Chris was a referral. He was extremely helpful & went out of his way to meet my car needs, I will gladly recommend him to others Chris was a referral. He was extremely helpful & went out of his way to meet my car needs, I will gladly recommend him to others More

Clean Fast transaction I was happy with the service and the quick turn around on the car. No pressure sales or financing. Would be happy to purchased a car again from this l I was happy with the service and the quick turn around on the car. No pressure sales or financing. Would be happy to purchased a car again from this location More

In and out, easy to deal with. The usual waiting around endlessly for the finance person but otherwise a smooth transition from trade-in to sales to driving away. Kevin did what we The usual waiting around endlessly for the finance person but otherwise a smooth transition from trade-in to sales to driving away. Kevin did what we needed to get the truck in my hands asap for a camping weekend. More

Great Salesman Hany was one of the best sales people I have ever worked with. Usually it's high pressure but with Hany there was no pressure. He took every offer a Hany was one of the best sales people I have ever worked with. Usually it's high pressure but with Hany there was no pressure. He took every offer and counter offer to the Sales Manager and didn't try to change my pricing or tell me there's no way they'll accept this offer. He was definitely very patient with me and my process. We eventually came to what feel was a great deal. On the other hand, buyer beware. The sales manager tries to slip in things hoping you won't notice them. I was trading in a 2016 Highlander for a 2018 Highlander. You only have to pay the difference of the offer in taxes. He put the full price of taxes in and tried to add in $1400.00 dollars in options. Just make sure you know what you are doing. Question everything. While finalizing the deal with Elmo, once he found out I wasn't going to purchase any options, it was just a matter of sign here, sign here and out the door. Also, I am from RI and not he was not very helpful with what paperwork was needed to register my car in RI. Bottom line: I love my new Highlander and in the end that is what counts. And Hany, when I am in need of another vehicle, I will ask for you. Thank you. More

Pleasant experience. My aunt is happy with her 2018 CH-R and thought she got a fair deal. She hates car shopping, but Hany (and everyone else at the dealership) was friend My aunt is happy with her 2018 CH-R and thought she got a fair deal. She hates car shopping, but Hany (and everyone else at the dealership) was friendly and accommodating to work with throughout the entire process. I would consider seeing Hany again when it comes time to upgrade from my Kia. Maybe soon. More

Everyone is very eager to please the customer. From the first call to the dealership to inquire about a particular car seen online, until every little concern was addressed, my wife and I have had From the first call to the dealership to inquire about a particular car seen online, until every little concern was addressed, my wife and I have had our best car buying experience. And this was our third purchase at this dealership. We were introduced to Chris Ladd upon our arrival, and until the keys were in our hands and we were driving off, Chris was great to work with. He was not satisfied until we were. I've been back a couple of times for some additions to the car and although the wait was really long, everything promised was done. More

Recent Toyota Highlander purchase Good dealership to work with. It’s always a process to conclude a deal and we eventually got there. They were friendly, helpful, and reasonable. The b Good dealership to work with. It’s always a process to conclude a deal and we eventually got there. They were friendly, helpful, and reasonable. The best of three dealers with whom I was talking More

Great experience buying a used vehicle The entire process was excellent from start to finish. Kevin was extremely helpful, responsive and friendly and made the entire process pleasant and s The entire process was excellent from start to finish. Kevin was extremely helpful, responsive and friendly and made the entire process pleasant and straightforward. Elmo in finance was also very helpful, friendly and nice to deal with and very efficient. Based on my very positive experience, I definitely recommend shopping for your next vehicle with Kevin at DCH Toyota of Milford! More