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Imperial Toyota

Milford, MA

4.9
1,250 Reviews
Imperial Toyota, a member of the Imperial Cars family of dealerships, is dedicated to being a leading automotive retailer. We earn customers for life by anticipating our customers' needs and by creating a welcoming experience. Stop in our showroom or service center to experience the Imperial Experience.
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300 Fortune Blvd

Milford, MA

01757

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Showing 1,250 reviews

April 08, 2018

New car lease Hani is customer focused and understands quickly what the customer needs are. Adam is a very good GM and very knowledgeable of the cars and financing More

by celticsfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hany Arian, Adam Veinotte
Apr 09, 2018 -

Imperial Toyota responded

Thank you for highlighting some of the staff here that was able to make your experience with us an exceptional one! We look forward to working with you again!

April 08, 2018

Purchased a Highlander and Camry The whole sales process was very low key and not pushy at all, Hany, my salesman, listened carefully to my wishes and made appropriate suggestions as More

by bj
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hany Arian
Apr 09, 2018 -

Imperial Toyota responded

Thank you for the kind words, BJ! We're happy you had a great sales experience, and we look forward to working with you more in the future!

April 08, 2018

Quality service The service rep was courteous and helpful. He explained what was needed and went over the work completed. This was routine service with no other issue More

by Ken57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Roma
Apr 09, 2018 -

Imperial Toyota responded

We're so happy we were able to help, Ken! Please let us know should you need anything else!

April 06, 2018

Our experience buying a new vehicle at DCH Toyota Of Milford Our Sales Specialist was Kevin DaSilva. He has an extremely friendly personality and a wonderful, contagious smile mixed with a lot of positive energ More

by Jim & MaryEllen NH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dasilva, Patrick McDonald, Adam Veinotte
Apr 09, 2018 -

Imperial Toyota responded

We are humbled by your kind words, Mary Ellen. We're proud to have employees like Kevin and customers like yourself and Jim! Have a great day!

April 05, 2018

Quick and dedicated Hany was awesome. He was knowledgeable and very responsive. He made the crazy experience of buying a car easy. I am going to recommend Milford Toyota More

by Rahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hany Arian
Apr 06, 2018 -

Imperial Toyota responded

Thank you so much for your kind words and compliments regarding, Hany! And we greatly appreciate the recommendation! We're proud to have him as a member of our team here, and we're proud to have you as a customer!

April 04, 2018

Very easy and mot stressful Hany and everyone I worked with was very professional and made the whole process very easy and exciting! I would recommend anyone who needs a car to g More

by Kyle6334
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hany Arian, Guglielmo Astudillo
Apr 05, 2018 -

Imperial Toyota responded

We strive to provide a stress free and fantastic experience, Kyle! Thank you for this review! And please let us know should you need anything else.

April 04, 2018

Great customer experience I always bring my vehicle to your dealership because I know I am going to get the work done correctly with the correct parts. Price might be a littl More

by Wadeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I honestly forget who I worked with. Sorry
Apr 05, 2018 -

Imperial Toyota responded

Thank you so much for the kind words and excellent feedback! Please let us know should you need anything else; we're always happy to help!

April 03, 2018

Warranty refund After owning a 4 Runner for one year I traded it for a competive brand. I immediately went to DCH to get a refund on the extended warranty. The financ More

by Dantheman1952
Customer Service
Recommend Dealer
No
Employees Worked With
A finance manager and his supervisor.
Apr 04, 2018 -

Imperial Toyota responded

Candice, we sincerely apologize that you felt uncertain about making a purchase with us. Trustworthiness is very important in any business, and we strive to have full disclosure with our customers so that they can be informed and have the best experience possible not only before their purchase but after as well! In the respect of the price differences, our internet sales department is able to make a lot of special pricing online that is different than the sticker price on the vehicle, but we honor those internet prices when you arrive at the dealership! This isn't a ploy to trick anyone, it's simply a difference in how the department is able to operate, and all car dealerships do this. We'll honor that same price in regards to the vehicle you were interested in, and we'd be happy to answer any questions you may have about it! Please reach out to us at your earliest convenience! 888.966.8418

April 03, 2018

Great service Hany was great with helping me. He's sold all of my immediate family our cars and is excellent to work with. Everyone who helped me was extremely nice More

by Ashlynn811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hany Arian, Guglielmo Astudillo
Apr 04, 2018 -

Imperial Toyota responded

We are so happy to have been able to provide you with such a stress free and awesome experience, Ashlynn! We are happy to have your family as part of our family at DCH Toyota of Milford!

April 02, 2018

Excellent , Happy Awesome I went in looking for a new RAV4 . Had always driven Honda’s .Our salesman Jim Lukatch greeted us with a big smile which made me very happy. He helped More

by Cheryl8163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lukatch
Apr 03, 2018 -

Imperial Toyota responded

Thank you for your kind words, Cheryl! We're happy to have employees like Jim and customers like you! Please let us know if you need anything else!

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