Imperial Toyota - Service Center

Purchased new tires through the Imperial Toyota Service Department and had a great experience. Kevin Defrancesco was extremely helpful and professional. I was very impressed with the level of service. Will Department and had a great experience. Kevin Defrancesco was extremely helpful and professional. I was very impressed with the level of service. Will be back again for sure! Charlie More

Have never been disapointed in this dealership! Every time I have EVER had an issue, they have gone out of their way to take the stress out of stressful situations I went the other day to have my maintan time I have EVER had an issue, they have gone out of their way to take the stress out of stressful situations I went the other day to have my maintance for my 30,000 mile service. When Roger Barron explained what it entailed, I had explained my husband had just purchased new tires early December, when he had a flat out of town. Roger told me that they could certainly deduct that charge from the service plan. I was suprised he could do it and would do it..He gave me a price and when the service was performed, the charge was just as he promised...no upcharge no other issues. Friends of mine were not as happy at the dealerships they have done business with....can't say enough about them or how welcoming they are..will always do business with them... More

Great customer attention and followup after entering dealership premises.Past service records and required recommendations /suggestions offered.Discounts offered if available. Service time as promised.E dealership premises.Past service records and required recommendations /suggestions offered.Discounts offered if available. Service time as promised.Elegant waiting area. More

Curtis the service writer was absolutely very easy to work with. He explained everything my car needed and helped me out as much as he can. You have a very professional employee. Thank you for your help work with. He explained everything my car needed and helped me out as much as he can. You have a very professional employee. Thank you for your help More

Bringing in my 19 Corolla to the wonderful and courteous staff in the Service Department at Imperial Toyota in Milford is always seamless and such a pleasant experience from the Friendly Car people in Servi staff in the Service Department at Imperial Toyota in Milford is always seamless and such a pleasant experience from the Friendly Car people in Service Drive, to the Service Advisors. I was luckily able to finally work with Kevin Defrancesco. He was so professional and kind and made the visit almost fun. He’s great at connecting with people and has such a great knowledge of the Product and has the gift of gab!! Would strongly recommend working with Kevin D he’s the best!! More

Great service on a very busy day. Roger helped to get the service done on a Holiday. Will be going back service done on a Holiday. Will be going back More

Had to get my 2017 Corolla serviced for last week for an oil change and brakes, I seriously cannot thank my advisor Kevin Defrancesco enough! He made the process very easy and he is very professional as wel oil change and brakes, I seriously cannot thank my advisor Kevin Defrancesco enough! He made the process very easy and he is very professional as well. I will Recommend anyone to Imperial and specially to see Kevin. You will not get service like this anywhere else, Thank You!! More

I recently had my car serviced at this location. My experience at this location was outstanding. Not only was my service advisor Ivan friendly. He was patience and extremely knowledgeable about cars. experience at this location was outstanding. Not only was my service advisor Ivan friendly. He was patience and extremely knowledgeable about cars. More

I visited Imperial Toyota for an oil change and tire rotation. I was treated with courtesy and respect. Jen Anderson was very helpful. The service was reasonably priced and didn't take very long . rotation. I was treated with courtesy and respect. Jen Anderson was very helpful. The service was reasonably priced and didn't take very long . Thank you. Joanne Hines More

Confusing place, service rep doesn't return customer calls, 4..5 months and service paid for not completed. Refund refused. calls, 4..5 months and service paid for not completed. Refund refused. More