Imperial Toyota - Service Center

I came in for a Takada airbag recall and power window recall. I received excellent service from the service manager and all his support staff! Job well done! These people really do care! recall. I received excellent service from the service manager and all his support staff! Job well done! These people really do care! More

Excellent Service I was totally pleased with the service to replace a recalled air bag. I couldn't bring the car into their dealership, so they were kind enough to come I was totally pleased with the service to replace a recalled air bag. I couldn't bring the car into their dealership, so they were kind enough to come pick it up & return it to me. They were so efficient & polite, & I highly recommend them! -Thank you for everything! More

Scheduled maintenance I have been using this dealership for years, with no issues, easy to book appointments. Friendly and not pushy sales people. Clean and nice waiting ar I have been using this dealership for years, with no issues, easy to book appointments. Friendly and not pushy sales people. Clean and nice waiting area. More

Service on car Matt was the service advisor who greeted me when I came through the door. Very friendly, very personable. He was very professional when talking abou Matt was the service advisor who greeted me when I came through the door. Very friendly, very personable. He was very professional when talking about my four runner. More

Timely, professional, informative service Informative & professional service, vehicle in great shape when returned. I bring my Toyota to DCH for all service needs & will continue to do so. Tha Informative & professional service, vehicle in great shape when returned. I bring my Toyota to DCH for all service needs & will continue to do so. Thank you... More

Unethical service I brought my sienna in because the overhead console for the doors was not working. The service rep Matt Leache said that replacing it was covered sin I brought my sienna in because the overhead console for the doors was not working. The service rep Matt Leache said that replacing it was covered since Toyota knew there was an issue with it. Said he would order the part and get back with me. I ended up calling back since I did not hear from Matt. He said the part was in and I brought my sienna in to get the console replaced. Later that day he called and said it was not covered. Spoke with Kevin Perry the Service Director and he too would not stand by what Matt said. Terrible service! More

Service of my Rav4 I brought my car in for its regular service. I was greeted upon arrival by Matt and he took care of my appointment details and corrected an error that I brought my car in for its regular service. I was greeted upon arrival by Matt and he took care of my appointment details and corrected an error that was previously entered in my account. Explained what would be done. When my car was finished he brought me to my car and he answered all my questions. Very good experience. Thank you. More

5000 mile check up of leased vehicle. Service was was excellent, quick and assurring. Jefferey went over the details with me as to what was done that day. Jeffrey also took the time to ex Service was was excellent, quick and assurring. Jefferey went over the details with me as to what was done that day. Jeffrey also took the time to explain when next service check will be required. More

Great service I have been driving a Toyota Prius for 18 years, my current Prius for three years. I have I had all my servicing done at DCH Toyota and its forerunne I have been driving a Toyota Prius for 18 years, my current Prius for three years. I have I had all my servicing done at DCH Toyota and its forerunners, and I’ve always been happy with the quality of the service. This visit my service representative was Dwayne. He was professional, courteous and pleasant. I was there for routine maintenance, and they got my car in and out in just over an hour. Meanwhile, I enjoyed a cup of coffee and visiting with two other ladies in the very nice waiting area. At other times I have been driven home and then picked up and brought back when the car was ready. I cannot imagine taking my car anywhere else for reliable service. More

service is pricey but staff goes the extra mile I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here I purchased my Toyota Prius here a few years ago, and occasionally come here for service - have to shop around sometimes, as prices can be double here. That said staff is very helpful and friendly and they were able to get what I needed done in a short time window when my local guy was giving me the run-around. More