Bob Bailargeon

Mistakes and miscommunications happen, but my experience with Imperial Toyota was marked by consistent disregard and a lack of communication. If you’re looking for a dealership that will completely drop the with Imperial Toyota was marked by consistent disregard and a lack of communication. If you’re looking for a dealership that will completely drop the ball once they have your money and make the experience of buying a car as painful as possible, look no further. More

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Worst experience if I could give zero stars I would. From the beginning was presented by lies. Showed up for finance the next day and sales person was not there showed up for delivery the following day From the beginning was presented by lies. Showed up for finance the next day and sales person was not there showed up for delivery the following day after being told it was ready and he showed up 30 minutes late and the car was not ready and inspection sticker was not done. I am coming from a different dealership where customer service is a priority but unfortunately imperial Toyota does not. More

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Ive used their service department since 2022. They have been excellent every time. I recently needed a new car and bought a 2026 Tacoma from them. The process was very easy and stress free. Majed They have been excellent every time. I recently needed a new car and bought a 2026 Tacoma from them. The process was very easy and stress free. Majed Abdalla was easy to work with and understood our needs. I would highly recommend this dealership. More

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As someone who works in the automotive space, buying a car was honestly the last thing I felt like doing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I real car was honestly the last thing I felt like doing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I really didn’t know who to call other than my friend Ernie Boch Jr. Now, considering Ernie uses Ferraris and Lamborghinis as daily drivers, I wasn’t exactly expecting him to become my Toyota referral source. But when I asked him where I could go for a straightforward, professional experience without the usual dealership run-around, his answer was immediate: “Go see Imperial Toyota. They’re awesome.” Boy, was he right. I recently purchased a new Highlander Hybrid from Imperial Toyota, and the experience was exceptional from beginning to end. Imperial is clearly selling a lot of vehicles, but not once during the process did I feel like just another customer. Everyone I worked with took the time to make sure things were handled properly, communicated clearly, and followed through on every detail. Michael Penner, Bob Baillargeon, Doug Prew, and Hany Arian all worked together seamlessly, but I especially want to recognize Doug Prew for truly going above and beyond. Doug’s attention to detail was unmatched. From the first walk-through of the vehicle to patiently explaining all of the technology and features, he made sure I understood everything and felt completely comfortable before leaving the dealership. Nothing ever felt rushed or overly sales-driven. You could tell he genuinely cared about delivering a great experience, not just completing a transaction. Hany Arian also made the financing process smooth, professional, and straightforward, which I really appreciated. What stood out most to me was the consistency and professionalism of the entire team. That usually says a lot about the culture of an organization. The Highlander Hybrid itself has been fantastic, but the experience surrounding the purchase is what really left the lasting impression. My sincere thanks to everyone at Imperial Toyota for making this such a thoughtful, professional, and first-class experience. More

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Dave and Bob were excellent, very helpful! They made the car buying experience very pleasant!! Would definitely recommend them They made the car buying experience very pleasant!! Would definitely recommend them More

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Fawad has been a very big help in my decision to purchase a vehicle through Imperial. He is kind and makes the nerve-racking process of buying a vehicle so much easier to understand a vehicle through Imperial. He is kind and makes the nerve-racking process of buying a vehicle so much easier to understand More

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Honest, no xx, transparent thru the entire buying process. Bought a new Tundra and have been very happy with the process process. Bought a new Tundra and have been very happy with the process More

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The Sales Manager Bob was great to deal with the purchase of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! The area that was frustrating was the back office with getting the paperwork to the insurance company in a timely manner! Bob stepped in and took care of it! Thank You Bob! More

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They we're very straight forward, delivered on what they promised. Would do business again promised. Would do business again More

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Just yesterday bought a 2019 Toyota Tacoma TRD Pro and I absolutely love it, all the staff were amazing and very helpful absolutely love it, all the staff were amazing and very helpful More

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