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401 Reviews of Imperial Toyota - Service Center
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March 23, 2021
I brought my truck in for 5K mile servicing, and Jen Anderson was my Service Advisor. Jen and the service team did a great job getting me in-and-out quickly and hassle-free. Great Job and thank you! Anderson was my Service Advisor. Jen and the service team did a great job getting me in-and-out quickly and hassle-free. Great Job and thank you! More
by Kevin
Employees Worked With
Jen Anderson
March 21, 2021
I brought my car in for a oil change..They greeted me at the door..He said hello and held the door opened for me...Once inside, the service advisor Kevin DeFrancesco was also very courteous and friendly...H the door..He said hello and held the door opened for me...Once inside, the service advisor Kevin DeFrancesco was also very courteous and friendly...He asked me what I needed done and also had some nice suggestions for me about maintaining the vehicle.. I really appreciate that he took the time to explain everything to me in detail...A very nice experience! They are very professional! I would recommend Imperial Toyota. service to anyone and ask for Kevin DeFrancesco More
by jameschin0927
Employees Worked With
Other Employees :
Jen Ribeiro, Tom Rizzitano, Rocco Saghbini
December 29, 2019
Very disappointing. I went with my daughter, who was going to be a first time buyer. We were working with Mohamed. This experience was everything but pleasant for her. We felt as though they did not e going to be a first time buyer. We were working with Mohamed. This experience was everything but pleasant for her. We felt as though they did not even want to try to sell us a car. We test drove a rav4 and when we got back and everyone seemed too busy to answer our questions and concerns. We ended walking out. More
by Bethnick004
Employees Worked With
Mohammed
December 13, 2019
I came in for a Takada airbag recall and power window recall. I received excellent service from the service manager and all his support staff! Job well done! These people really do care! recall. I received excellent service from the service manager and all his support staff! Job well done! These people really do care! More
by steve.sheridan.vz
Employees Worked With
Mackenzie Hayes
November 09, 2019
Excellent Service I was totally pleased with the service to replace a recalled air bag. I couldn't bring the car into their dealership, so they were kind enough to come I was totally pleased with the service to replace a recalled air bag. I couldn't bring the car into their dealership, so they were kind enough to come pick it up & return it to me. They were so efficient & polite, & I highly recommend them! -Thank you for everything! More
by Linda
Employees Worked With
Joe (?), Ed (?)
October 20, 2019
Scheduled maintenance I have been using this dealership for years, with no issues, easy to book appointments. Friendly and not pushy sales people. Clean and nice waiting ar I have been using this dealership for years, with no issues, easy to book appointments. Friendly and not pushy sales people. Clean and nice waiting area. More
by MikeC
Employees Worked With
I dont know who i worked with
October 17, 2019
Service on car Matt was the service advisor who greeted me when I came through the door. Very friendly, very personable. He was very professional when talking abou Matt was the service advisor who greeted me when I came through the door. Very friendly, very personable. He was very professional when talking about my four runner. More
by Carol
Employees Worked With
Matt was exceptional. Very kind and patient. He is an asset to DCH.
October 13, 2019
Timely, professional, informative service Informative & professional service, vehicle in great shape when returned. I bring my Toyota to DCH for all service needs & will continue to do so. Tha Informative & professional service, vehicle in great shape when returned. I bring my Toyota to DCH for all service needs & will continue to do so. Thank you... More
by Cindi
Employees Worked With
Mackenzie Hayes
October 01, 2019
Unethical service I brought my sienna in because the overhead console for the doors was not working. The service rep Matt Leache said that replacing it was covered sin I brought my sienna in because the overhead console for the doors was not working. The service rep Matt Leache said that replacing it was covered since Toyota knew there was an issue with it. Said he would order the part and get back with me. I ended up calling back since I did not hear from Matt. He said the part was in and I brought my sienna in to get the console replaced. Later that day he called and said it was not covered. Spoke with Kevin Perry the Service Director and he too would not stand by what Matt said. Terrible service! More
by Marie
Employees Worked With
Matt Leache, Kevin Perry
