Imperial Valley Honda

Muy buen servicio,el joven Francisco muy amable y nos ayudó en todo lo que pudo. ayudó en todo lo que pudo. More

Great staff, very good customer service. Clean waiting room and restroom. Overall good experience. Good vehicle service Clean waiting room and restroom. Overall good experience. Good vehicle service More

Excellent! Abraham and Gustavo Romero. We’re very helpful with us to choose the car, and the deals, and very good customer service!!👍. Abraham and Gustavo Romero. We’re very helpful with us to choose the car, and the deals, and very good customer service!!👍. More

Good customer service, get my car back fast as I expected it, without an appointment! it, without an appointment! More

Great service , all explained, repair done on time promised , thank you for all your help promised , thank you for all your help More

As always Richard is great! Service completed as promised and on time. He’s the reason I’m a returning customer for years. Service completed as promised and on time. He’s the reason I’m a returning customer for years. More

I rarely leave negative reviews, but my recent experience with Imperial Valley Honda’s service department was disappointing from start to finish. The problems began when scheduling my appointment and cont with Imperial Valley Honda’s service department was disappointing from start to finish. The problems began when scheduling my appointment and continued throughout the entire repair process. My vehicle remained at the dealership for approximately seven hours for what was supposed to be a diagnostic appointment, only for me to be informed that no repairs had been completed and additional appointments would be required. Communication was one of the biggest issues. After the unsuccessful diagnosis, I left a detailed voicemail for the Service Manager, Richard, on Friday afternoon requesting a return call. Despite waiting through the next two business days, I never received a response and ultimately had to call the dealership myself to follow up. The lack of communication, poor customer service, and inconvenience of having to arrange additional appointments and transportation made this a frustrating experience. As a customer, I expected better communication, timely follow-up, and a clearer explanation of the repair process. I hope this feedback encourages improvements in customer service, communication, and accountability so future customers receive the level of service they deserve. More

It’s always a pleasure to go to Honda dealership There always very helpful thanks always very helpful thanks More

Very knowledgeable and professional. Solved my car issues. Carolina and Richard, the Manager were very helpful in answering my questions and concerns. Solved my car issues. Carolina and Richard, the Manager were very helpful in answering my questions and concerns. More

Victor fue muy amable, respondió y aclaro todas mis dudas, el servicio fue rapido y excelente. dudas, el servicio fue rapido y excelente. More