Impex Chevrolet GMC

The salesperson did a good job. He explained all the information very clearly. We decided to buy the car. He explained all the information very clearly. We decided to buy the car. More

Great service and salesman “John Coleman” would recommend this place to everyone. Very happy customer this place to everyone. Very happy customer More

They thanked me for my 21-year military service then disrespected me and my time while recovering from severe spinal injuries. Complete Operational Failure and 60-Day Runaround Do not waste your disrespected me and my time while recovering from severe spinal injuries. Complete Operational Failure and 60-Day Runaround Do not waste your time or your fuel dealing with Impex in Reidsville, NC. They utilize premier national aggregators like CARFAX to bait out-of-town buyers, confirm appointments on vehicles that are already sold, and then rely on exhaustive delay tactics to manage the fallout. In hindsight, I should have walked away during the initial numbers phase when I discovered and called them out on an unnecessary LoJack subscription fee and specific option packages listed on the proposal that were completely nonexistent on the actual vehicle build, used simply to artificially inflate the price; which they immediately removed from the sales proposal without question nor explanation. On 14 June 2026, I located a 2021 Mercedes-Benz GLE 350 listed online at their Reidsville lot. I spent a full week negotiating terms, ultimately finalizing the deal and scheduling a physical appointment for 20 June, which was explicitly confirmed in writing by the sales manager. Relying on that written confirmation, I drove over 4 hours round-trip, incurring substantial travel costs and severe physical strain while actively recovering from a spinal injury. Upon arrival, the sales manager casually revealed the vehicle had been sold hours prior to my arrival, immediately followed by a pitch to look at other inventory and let him "know what I like". To mitigate the fallout of a clear bait-and-switch scenario, executive-level management made multiple formal written commitments, from 27 June through late August, to locate an "exact or near mirror-build replacement vehicle, with better mileage and pricing." Over the subsequent 57 days after selling the vehicle they scheduled me to test drive for purchase, the dealership engaged in systemic communication avoidance. They went dark for weeks at a time, claimed email replies to my status requests were "found sitting in their spam folder," and repeatedly attempted to push subpar, non-comparable vehicles with higher mileage and missing interior, exterior, and packaging options. Following a final executive escalation detailing their chronological timeline of failure, the executive management team officially admitted via email that they were incapable of honoring their word. While the dealership eventually overnighted a $410.81 reimbursement check for my out-of-pocket travel costs, this baseline payment is an insult and does not absolve their poor operational practices or the text-book runaround and empty promises made by its top layer team. Buyer Beware: Their leadership team makes written promises they have no intention of keeping. Their showroom operations lack basic integrity and accountability, transparent sales practices, and fundamental customer care. I served this country for 21 years; they failed at serving me for over 60 days. More

Demetrius was fast, efficient and professional! Thankful for him and the Impex team for getting me in my new ride. Such a great person to do business with. Thankful for him and the Impex team for getting me in my new ride. Such a great person to do business with. More

Very helpful and understanding of my needs Great representative for this business . Very helpful and pleasant man representative for this business . Very helpful and pleasant man More

Reggie was professional and helpful when looking for a used vehicle for my mother. Great work used vehicle for my mother. Great work More

Reggie made it happen when everyone else said no I’m so thankful for everything that he did thankful for everything that he did More

Reggie was amazing and did great work I’m so thankful for everything he helped us out when nobody else would everything he helped us out when nobody else would More

Reggie is a fine gentleman and answered all my questions. A very pleasant experience .Thank you !! A very pleasant experience .Thank you !! More

Demetrius and Josh Lewis provided great customer service. They was friendly, helpful, and made the whole process easy. I really appreciate their professionalism and would definitely recommend them. They was friendly, helpful, and made the whole process easy. I really appreciate their professionalism and would definitely recommend them. More