Impex Chevrolet GMC

Came in as a 2nd time buyer yesterday 8/13/2024 and picked out a truck. I had recently purchased a truck from here but it wasn’t heavy enough for what I needed it for. Went through all the paperwork an picked out a truck. I had recently purchased a truck from here but it wasn’t heavy enough for what I needed it for. Went through all the paperwork and got an appraisal for mine. I had to leave and ask them to call. They called and it wasn’t a good time for me to come but they insisted that I should come. I ask over the phone if they were paying off my current vehicle loan and if I needed to put anything down. They told me that they were paying off my vehicle they had appraised and I needed nothing down. They said just come and sign the paperwork. I drove up there just to wait an hour and twenty minutes until I was presented an offer completely different from what I was told. For the sake of time I signed the offer and after more waiting I waived bye to the truck I thought I was getting and got into my my old vehicle to leave where I was met by the sales manager. He apologized and said they hadn’t submitted my credit app. Really? Then why did your salesman say they were paying off my current vehicle that I purchased from you all 6 months ago and even had my monthly payment and interest rate on the offer I signed ? Crickets chirping. Bad business guys I recommend avoiding this place. Shame shame shame. More

Not sure how such a nice place has such bad communication and management. We were told to drive a few hours away and test drive a car we wanted to purchase. Even received a message 15 min before arrival that and management. We were told to drive a few hours away and test drive a car we wanted to purchase. Even received a message 15 min before arrival that the car was ready to test drive. When we pull up they said the vehicle just sold. Seriously??? The car was not on the lot. We had an apt and had started the process of purchase. Be careful this place looked like a mad house with all the people working in the office. Appears this happened the day before as well with what they told me. We were told we were much more kind than the other people. Beware of communication and teller craziness of too many employees- I do believe it is management as our sales guy was super kind and apologetic. More

The worst dealership experience I’ve been through. It’s like these car salesmen don’t want to sell cars. After I went twice to this dealership to seek out a vehicle, I left a review (above) regard It’s like these car salesmen don’t want to sell cars. After I went twice to this dealership to seek out a vehicle, I left a review (above) regarding my experience. The owner then stated he had no record of me being there which is actually shady because I test drove a car of theirs, walked around numerous times and I have printed out paperwork from this dealership so I’m confused. Don’t deny my presence just because you weren’t happy with a bad review. This dealership should be focusing on the treatment of their customers and the quality of service to people who step foot into their lots trying to purchase a car from them. We all play a role in this process of buying/selling cars. Do better. More

I had a very positive experience with the Impex sales department. While we didn’t complete a deal, they were fair and courteous. My salesman, Charles Gary was very nice and good to work with. We’re sti department. While we didn’t complete a deal, they were fair and courteous. My salesman, Charles Gary was very nice and good to work with. We’re still talking. Maybe we’ll get a deal done. More

We purchased a very expensive new vehicle via phone from this dealership two months ago and it has been nothing but a hassle. No one will return phone calls or emails. We are still waiting on a refund check this dealership two months ago and it has been nothing but a hassle. No one will return phone calls or emails. We are still waiting on a refund check for something we didn't want that was promised by the sales manager, and we have it in writing . The license plate transfer was completely mishandled, or more accurately not done at all although promised. We will never buy a vehicle from this dealership again, or from out of state. The owners manual for this vehicle was not even included. More

Worse experience ever, traded in my 08 ford for something newer, got a 2017 GMC SIERRA 3 day after I bought it the truck had to be tow to the dealership for transmission problems I didn’t what the truck anym newer, got a 2017 GMC SIERRA 3 day after I bought it the truck had to be tow to the dealership for transmission problems I didn’t what the truck anymore but they didn’t change it they flushed the transmission fluid and told me that the problem was fixed 2 months later the truck when back for the same reason 4 days after they told me that they couldn’t find nothing wrong with the truck. 4 day after I pick it up the transmission broke down, after a month in the dealership they change the transmission and 4 day after the truck is back to the dealer having the same problem, let see now with what they come More

Worst experience ever buying online . Wont even return calls or send me my paperwork where I bought it. They delivered it and I don’t even have any proof I bought the truck and everyday t Wont even return calls or send me my paperwork where I bought it. They delivered it and I don’t even have any proof I bought the truck and everyday they tell me they are going to send it and they never do. They added low jack to it and I didn’t even want it and it doesn’t work because they didn’t even put it on the truck and want me to drive it back 3 hours to have it done. They said they would reimburse me if they couldn’t figure it out but they can’t even email me copies of my paperwork to proof I bought it. I’ve tried to call and talk to a manager but everytime he doesn’t answer and his mailbox is full. This place is by far the worst place I’ve ever bought from. Maybe it’s because I bought it over the phone instead of in person but I hope they treat people better in person More

I had a good experience with the dealership. Their agent Dan was very professional in helping me with the car. Their agent Dan was very professional in helping me with the car. More

Best dealership around! Amazing people and home delivery - no matter where you live! I bought my 2023 Buick Encore GX from them - and I live in Wilmington NC! Huge selecti Amazing people and home delivery - no matter where you live! I bought my 2023 Buick Encore GX from them - and I live in Wilmington NC! Huge selection of used vehicles too! I bought with confidence! More

2 Hours. .. that's all. It took only 2 hours to buy a great used vehicle from Impex. The sales people were great, the atmosphere was great. It's so rare to be .. that's all. It took only 2 hours to buy a great used vehicle from Impex. The sales people were great, the atmosphere was great. It's so rare to be able to put one in your WIN column and feel good about a purchase. It can happen here. More