Import Auto Brokers Inc

Got a great new car from Superman! Great deal on a great new car! Superman and everyone at Import Auto Brokers were very nice, helpful, and professional! I will be back to buy anothe Great deal on a great new car! Superman and everyone at Import Auto Brokers were very nice, helpful, and professional! I will be back to buy another car from Superman! More

Worst dealer ever!!! DO NOT WASTE YOUR TIME I never post about places, but this was by far the worst experience, and I would hate for someone else to experience it. I was looking online for a BM I never post about places, but this was by far the worst experience, and I would hate for someone else to experience it. I was looking online for a BMW to purchase, and after requesting a call back I received a call from Joshua White at Import Auto Brokers. He told me the car was in high demand, and I needed to come in as soon as possible. I explained that I have a hectic work schedule, and asked if I could get information and credit check started over the phone. Joshua said I could not, and needed to be in person. I later found out that was a lie and I could've started the process by phone. Once I made it to the dealer he told me my payment for the car wouldn't go up anymore than about $100/month, which was another lie. I was misinformed a lot about this car, but the worst part is my current issue that I'm having with them. I ended up purchasing a car in October and within the first week the breaks were squeaking and the car light came on asking for a quart of oil to be added as soon as possible. I immediately called back to notify them, and Joshua made an appointment for me to come in. When I arrived he had the car checked by the repair shop that they work with and told me that he also drove the car and didn't hear any squeaking, and maybe it was all in my head. The repair shop also got on the phone and confirmed that they did not see any issue with breaks, and the oil was fine it just needed to be topped off, which I found weird since Joshua claimed the car just had a oil change, new brakes and tires put on right when I bought it. I spoke to the new manager, Mike Walley and explained what was going on. He apologized and gave me his direct number to contact him if I had any other issues that I could bring the car back and they would take care of it. He thought the breaks might be squeaking because they were new and I needed to drive the car a little more. Unfortunately about a month later the car started asking for another quart of oil, and the squeaking brakes never stopped. I took the car to a dealership nearby and they added the quart of oil. A few days later the engine light came on. I called the manager of Import Auto several times on the number he provided me with and could not get him. Finally, I called the dealership back asking for the manager and was told Mike was no longer there, and Bobby was the new manager but he had just stepped out. (Sadly, Bobby is the third manager since I purchased the car in just a couple of months). The lady Cindy took a message and said he would call me back, well he never did. A few days later I called again and heard the same response "he stepped out". I requested that they go and get him because I had been waiting for a call back and never received one. Finally, he came to the phone and said he would look into it and call me back. When he called back he told me that the car was purchased used and that's what I have the warranty for so I need to just take it to a dealership and use my warranty. I explained that I had only made one car payment at the time and should not be having so many problems, nor should I have to pay anything out of pocket at all, since all of these issues were happening from the time I purchased the car, and the lay manager promised he would take care of any problems I had with the car. He said he was sorry and there was nothing he could do directing me back to the warranty. I took my car to the BMW dealership and they ended up finding $13,000 worth of problems with the car, from leaking valves to warped rotors and brakes. While my car was at BMW for the first week they did not have a loaner for me and my fiancé who has cancer had to go to the dr in a cab, even after I was promised a loaner. I called Import Auto back and again Bobby apologized and said the warranty should take care of it. Well obviously warranty doesn't cover breaks, so I asked if they could at least take care of fixing the breaks and somehow compensate me for the deductible I would have to pay for the warranty claim. Bobby told me he would reach out to the owner to see how they could help. He called me back saying the owner "Joe" would not be able to help and I need to use the warranty that I purchased. Clearly they didn't care at all. I explained I couldn't pay $1200 for brakes and 100 deductible, as I only have one household income due to my fiancé having Cancer. Again, he apologized and said there was nothing he could do. I asked him to have Joe call me directly but he said he wasn't sure Joe would do that, but he would relay the message. Of course Joe never called me. Unfortunately I followed up with BMW and the warranty dept several times for updates to finally find out this week that the repairs are not covered under warranty. I called Import Auto back to speak to Bobby, and of course Cindy informed me that he had just stepped out. I am beyond pissed, and it bothers me to know Joshua lied to me from day one telling me the car was like brand new and I would only need to maintain the maintenance and nothing else. Obviously they sold me a lemon and now don't want to be responsible. I traded in a 2016 Nissan Rogue with NO issues, but now have a 30,000 BMW 750 LI Hybrid, which is a piece of junk that no one wants to be responsible for. This place does not care about anything except getting your money. Once the deal is done they could care less, and with them having 3 managers in such a short period of time says a lot! They have the WORST customer service and Joshua is beyond sarcastic and rude to customers. At this point I will be reporting them and getting a lawyer. DO NOT BUY FROM THEM!!!! You will regret it! More

Superman Josh's really is a fantastic! Easy experience, Joshua was super knowledable and got us everything we needed! I'm going to recommend him to my friends and family. Thanks again Supe Easy experience, Joshua was super knowledable and got us everything we needed! I'm going to recommend him to my friends and family. Thanks again Superman More

Superman to the rescue!!!! I had no idea why my Lexus wouldn't start! Just had left the dentist, and wanted to get home. Called Superman White, and he immediately drives to resc I had no idea why my Lexus wouldn't start! Just had left the dentist, and wanted to get home. Called Superman White, and he immediately drives to rescue me. Car started for him immediately, guess I need to learn to operate my new vehicle. So pleased with the service. More

good buying experience Joshua was very helpful and knowledgeable. I had a pleasant experience there and felt that I got a great deal without wasting lots of time. Joshua was very helpful and knowledgeable. I had a pleasant experience there and felt that I got a great deal without wasting lots of time. More

Customer Service Ivory and Richard gave excellent customer service and listened to my needs. They went out of their way to make sure I was a satisfied customer. They w Ivory and Richard gave excellent customer service and listened to my needs. They went out of their way to make sure I was a satisfied customer. They were receptive and responsive to all the concerns I had. Ivory was the final sales representative and he made me feel as important as any customer that walked through the doors. Gentlemen, keep up the great work. More

Good dealer and good people I had called about a car I had seen just driving by and spoke with Ivory, I told him what I saw and asked what they could do for me and they took real I had called about a car I had seen just driving by and spoke with Ivory, I told him what I saw and asked what they could do for me and they took real good care of me got me out the door with a good deal, the customer service was 100%, the cars are 100%. Thanks everyone More

Deals so good and great people, we bought 2! Went to import auto brokers to look for a Honda van and ended up getting it and a Mercedes they had on the lot. Shayna and Ivory made the whole proces Went to import auto brokers to look for a Honda van and ended up getting it and a Mercedes they had on the lot. Shayna and Ivory made the whole process smooth and pressure free. I will recommend them to others and keep them in mind for me in the future. More

Very Pleased We were very pleased with our car buying experience with Ivory. He was very helpful and was not pushy. He allowed us to take our time and think about We were very pleased with our car buying experience with Ivory. He was very helpful and was not pushy. He allowed us to take our time and think about our purchase and answered any questions we had. I would recommend him. More

Easy and Painless Superman is awesome and Ivory is cool and funny!!! They knew who I was when I arrived at the dealership. No haggling, no stress, just straight forward Superman is awesome and Ivory is cool and funny!!! They knew who I was when I arrived at the dealership. No haggling, no stress, just straight forward prices... More