Independence Mazda

Holiday Cheer! I always shop online for cars...called the dealership cause I was not sure of the hours cause of the holidays..Nate answered and we instantly clicked I always shop online for cars...called the dealership cause I was not sure of the hours cause of the holidays..Nate answered and we instantly clicked on the phone! He was more than happy to assist me with the 2011 Dodge Durango. I fell in LOVE with the car as soon as I seen it... We had a lil issue with the pricing but he instantly went over to his Sales Manager (Travis) and he lowered the price to meet me in the middle. So I’m ready to sign on the line and leave! I always do financing with my bank...It was Christmas Eve.... The bank was acting like they could not release the funds cause the don’t see this or that in the notes. Had to call my insurance company 3 times just to put insurance on the car, Travis seen my frustration so he said look... you finally have insurance on the car. I have insurance on the car... I’m going to give you a dealer tag come back Wednesday and we will finish the deal. Just go home and Enjoy Christmas with your family. Took the car... No money exchanged... no paper saying I promised to buy after I return..while on my Test drive for 3 days.. the check engine light came on... so I sent Nick my sales person a message via text.. letting him know as well as the turn signal bulb was out. He said no problem we will definitely take care of these issues when you return. This dealership is very trustworthy and honest. Of course I went to have the code read before I returned the car and was told it was the thermostat.... they had no knowledge of me already knowing it. Nate texted and told me it was indeed the thermostat and part had been ordered and the car will be repaired along with the bulb. Chris M would be my next encounter at this dealership since I decided to do in house financing cause of the headache my bank was giving me and I needed a longer term as well. He was great as well! Very informative and was able to get me the rate and term he promised. This was Hands Down the Greatest Experience I have had at any Car dealership! More

Chris Motrynczak went the extra mile..Thank You Chris M.!! On Nov 19, 2018, I telephoned this dealership and spoke with Chris Hurst who warmly invited my husband and me to come to the dealership to see the 201 On Nov 19, 2018, I telephoned this dealership and spoke with Chris Hurst who warmly invited my husband and me to come to the dealership to see the 2010 Ford Ranger Truck they had for sale that I was inquiring about. Chris H. had the truck already out front waiting for us, and quickly, after a test drive, we decided to purchase the truck. After the preliminaries with Chris H., we were directed to the Finance dept to meet with Chris Motrynczak, and he was WONDERFUL to work with. After being advised I wanted the truck titled first in my husband's name, Chris M. patiently redid 'ALL" of the paperwork he had started on just prior to us coming to his office. Chris M. also, in great detail, educated us on the extended warranty program this dealership offered. We made decisions about the VPS and Chris M. was very professional throughout the process. Chris M. Thank You so much for your dedication to the customer's best interests and for being such an ASSET to this dealership. My husband and I truly recommend that should you purchase a vehicle from this dealership, do work with Chris Motrynczak for the financing-paperwork. He is a PROFESSIONAL & He knows his job! More

Great experience! One of the best buying experiences ever. Nate Christian was my salesman and he was very knowledgeable, extremely thorough and friendly. This is my fi One of the best buying experiences ever. Nate Christian was my salesman and he was very knowledgeable, extremely thorough and friendly. This is my fifth Mazda and I’m sure there will be many more. More

Nate, the best car salesman !!! I just want to take a minute and rate my recent experience at Independence Mazda. As you can see I give them five stars and this is all due to the bes I just want to take a minute and rate my recent experience at Independence Mazda. As you can see I give them five stars and this is all due to the best car salesman, Nathanael Christian (Nate). Not only was he extremely genuine and a gentleman but also a true professional. His approach was relaxed and there was no pressure from him at all. Thanks to him I got my Chevy sonic and Nate made it possible for the deal to work on my favor and I couldn’t have asked for more than that. Also a big thank you goes to Chris the Finance manager who went above and beyond to help me get the best loan. Thank you Nate, you are the best car salesman and for that Independence Mazda will get a 5 star rate!!!! More

Not trustworthy I only give 2 stars because our salesperson, Tommy, was friendly and knowledgeable. I asked for the sale price and financing rate and they wouldn't te I only give 2 stars because our salesperson, Tommy, was friendly and knowledgeable. I asked for the sale price and financing rate and they wouldn't tell me - they just wanted to know how much I needed the payment to be. Eventually, here comes Vince, the sales manager, to seal the deal. I explained that I was told there was room for negotiation on the price before I drove 1 1/2 hours each way to see the car. His max discount was $400 and I still don't know what the finance rate was. He was rude and abrasive. I used to work with car dealers in my business and I have never seen them so happy as when they got someone to "lay down", meaning that they sold a car for the full sticker price. That was usually older folks and young people who didn't realize they were being taken advantage of. After all, the salesperson's paycheck is based on how much profit they can make on each sale. It's you against them and they are out to take more of your money any way they can. I think it's best to avoid this dealership. More

JT is the best! I hadn't bought a car in 13 years and finally decided it was time. When I decided on the car and searched them on line I found it in Charlotte at Inde I hadn't bought a car in 13 years and finally decided it was time. When I decided on the car and searched them on line I found it in Charlotte at Independence Mazda! I went and spent the afternoon with JT driving the car and learning all about it. JT took the time and never rushed me. He never mentioned money or deals! I wasn't there to discuss that! I went home and slept on it....called the next day and talked about price on the phone and came to a deal! When I went to do that paperwork JT insisted I drive my new car home... well my car (that I decided to keep) was still there and JT brought it to me the next morning! I couldn't ask for any better service! I love my new Mazda Miata MX5 RF! Thank you JT! You are awesome! More

Choose Independence Mazda Brittney Fleury is the most amazing person and sales specialist I have ever met. This young lady worked with me for many days to get me the deal of a Brittney Fleury is the most amazing person and sales specialist I have ever met. This young lady worked with me for many days to get me the deal of a lifetime on my new vehicle. This car buying experience has been wonderful and Brittney has definitely gone above and beyond to make it work for me. I am truly blessed to have had her walk with me through the whole process. Brittney truly cares about her customers and it certainly shows. Thank You for all you do. More

Great place, nice people!!! Brittney Fleury was nice and professional. She was a pleasure to work with. She got me a great deal on a used car. Highly recommend this place. Brittney Fleury was nice and professional. She was a pleasure to work with. She got me a great deal on a used car. Highly recommend this place. More

Pleasant experience! Got my wife a new CX5, she loves it! Jay was a pleasure to work with in the whole process. He greeted us even when we dropped in after store hours. We Got my wife a new CX5, she loves it! Jay was a pleasure to work with in the whole process. He greeted us even when we dropped in after store hours. We were thinking just for a quick look, but he walked us through all the significant features and different trim levels, then let us test drive one of them. Jay is knowledgeable and has done his homework, he knows his products from inside out. Not only he is sincere, he is also a hard working guy! Went back a couple days later, traded in our old one and picker one with the right color\package. Jay's manager, Chris, helped close the deal. The price seemed fair, and we were treated with respect. More

Perfect fit I had the pleasure to have been helped by Brittney. She was awesome!!! Very eager to help me find a car that would fit my day to day needs. I apprecia I had the pleasure to have been helped by Brittney. She was awesome!!! Very eager to help me find a car that would fit my day to day needs. I appreciate all her hard work and dedication to get me a car More