Independence Mazda

Quick and easy negotiation for new car Brittney Fleury was great to work with. After we test drove the car, we were going to other dealerships to test drive other cars. She was good with f Brittney Fleury was great to work with. After we test drove the car, we were going to other dealerships to test drive other cars. She was good with follow-up without being pushy or "salesy". We then started negotiating without being at the dealership. It took a little time and she was able to get answers to my questions quickly. When we went in to sign the paperwork, it was quick and efficient. I strongly encourage anyone to work with Brittney. More

Walter O Thomas Texted Brittney to discuss a 2014 Honda Civic and was contacted within minutes. a few minutes later Nick texted and confirmed appointment, after arriv Texted Brittney to discuss a 2014 Honda Civic and was contacted within minutes. a few minutes later Nick texted and confirmed appointment, after arriving I was treated with the upmost professionalism. I got the vehicle I wanted and I am well pleased the process and with the car!!!. Thanks to Brittney, Nick and Independence Mazda, you guys Rock. More

Very Pleased! Purchased a used car. Kaitlyn was attentive but not too much so. She was helpful and answered all of our questions. They were not high pressure. Very Purchased a used car. Kaitlyn was attentive but not too much so. She was helpful and answered all of our questions. They were not high pressure. Very pleased with the car. I wish I could recall the name of her manager as he was good too. Only thing I would change would be to make the whole process faster after we had agreed to terms. More

Overall Great Experience Just purchased a 2016 MX-5 this past weekend. Brittney and Kaitlyn were fantastic at walking me through all the features of the car and their salesman Just purchased a 2016 MX-5 this past weekend. Brittney and Kaitlyn were fantastic at walking me through all the features of the car and their salesmanship was the reason I chose to buy from Independence Mazda. Everyone was very friendly and made an effort to make sure that I was happy the car. The buying experience was much better than what I have dealt with at other dealership. The staff was not pushy or deceitful. They worked with me to get to a price that I was comfortable with. There was one small mix up with financing the vehicle but Nick and Chris took care and did everything they could to reconcile the issue. I would definitely buy another car from them. More

Thanks for my dream car!!! Frank helped get me into the car of my dreams--a 2017 Mazda CX-9 Signature. It went few bucks more than my budget. Would have been nice if Frank reduc Frank helped get me into the car of my dreams--a 2017 Mazda CX-9 Signature. It went few bucks more than my budget. Would have been nice if Frank reduced the price that what i expected. Kaitlyn is knowledgable. She helped with me with choosing the car color and explained me the car features patiently and did the paper work very fast. Haemonse is another sales man whom i met first during my first visit. He took me for the test drive. Nick was very helpful with finance matters. Overall, my experience is good and suggest Independence Mazda, Charlotte NC dealer to others. More

Love my new CX5! Just purchased a snazzy red CX5. My experience with Brittney Fleury was beyond exceptional. It's the first time that i have actually enjoyed buying Just purchased a snazzy red CX5. My experience with Brittney Fleury was beyond exceptional. It's the first time that i have actually enjoyed buying a new car. After being there a while, (only financing left to do), I told her I really needed to leave for a prior engagement. She had me out of there is less than 30 minutes, in my new car, with an appointment set up for the next day to finalize everything. I trade my car every 3 years and I will definitely come back to Independence Mazda and hope, hope, hope that Brittney is there to help me. My daughter and son in law were with me and they have mentioned several times how nice it was to work with her. I will definitely recommend this dealership and Brittney. More

Love Independence Mazda! Independence Mazda was the perfect place to shop for my new car. Brittney Fleury had incredible knowledge of the vehicle I was interested in (Mazda 6) Independence Mazda was the perfect place to shop for my new car. Brittney Fleury had incredible knowledge of the vehicle I was interested in (Mazda 6) and was able to answer any question I had about it. She was not pushy at all, and very pleasant to deal with throughout the whole process. Chris Blackburn was also very helpful and took his time to explain the entire contract to me in detail so that I fully understood the financing of my vehicle. I was able to drive off the lot with my brand new 2017 Mazda 6 after a complimentary cleaning/detailing of the car. Thank you for a great experience! More

Kaitlyn made this an OUTSTANDING car buying experience. After visiting all of the Mazda dealerships in the Charlotte area, here is what I know to be true: Independence Mazda was the most friendly, organized After visiting all of the Mazda dealerships in the Charlotte area, here is what I know to be true: Independence Mazda was the most friendly, organized and the most straightforward when coming to final price. Kaitlyn was extremely knowledgeable about the car and went over the car in full, covering safety, features and some of the story be hind the new 2017 design. (I'd already heard this several times, and she was the most comprehensive). She explained the additional services that the dealership included (didn't happen anywhere else), lifetime power-train warrantee, loaner cars, etc. Kaitlyn stayed with me through the whole purchase process and once the car was ready, she spent time with me again in the car going over the features to make sure I understood the features fully AND followed up with me several days later to make sure I was ok and if I had any questions. Kaitlyn has made this an OUTSTANDING car buying experience. After reading some of the the reviews, I will say that it's up to the buyer to read everything carefully your signing and ask questions. Know your facts about cost of the vehicle and options. For example, at the South Blvd. location, a SALESMANAGER presented me with a figure that was MORE than 1,5000 over the MSRP of the car. When I questioned what that figure was, he told me that it was the Market Value of the car - which it wasn't. When I confronted him on that fact, he just scratched the amount out and wrote the MSRP figure I quoted to him and kept talking asking me what it would take to earn my business. More

My wife and I bought a Mazda 3 from Independence Mazda. They were very helpful in the sales experience we also bought Gap coverage and maintenance agreement because it was a used car. In January 2017 the car w were very helpful in the sales experience we also bought Gap coverage and maintenance agreement because it was a used car. In January 2017 the car was involved in a total loss accident . After the insurance company paid off their cost of the car there was still a balance of 2700.00 . No problem right we bought the gap coverage . Wrong ! What a nightmare getting all the paperwork together for the gap coverage and the many phone calls to American Financial who we bought the gap coverage from through independence Mazda in the end we receive a whole 51 dollars from that coverage. But it didn’t end there. we were also entitled to a refund from the Maintenance agreement . Nightmare 2 we were told we needed to contact the Dealership {independence Mazda} to cancel the agreement and they would contact American Financial and american financial would tell them how much to refund. After several phone call to the dealership and speaking with the finance guy and the manager. I was told it was taken care of . Wrong a month or so later after speaking with the bank to see if they had received the refund check I was told it was not there yet. I called independence Mazda several times finally they gave me the number to American financial I call them and found out that the owner of the car had to sign the form to cancel the agreement which we were told on more than one occasion by independence Mazda that we did not have to sign . (don’t know their own system) got that done also found out that Independence Mazda is actually the ones refunding the money . Well it is May 23 2017 and the bank just called me still no refund check from Independence Mazda. I called independence Mazda again spoke to Nick he said he didn’t have anything to do with it after sending to accounting. Nick gave me the number to accounting . I told her the story she ask me if I had spoke to Nick and I told her I just did and he said that he had nothing to do with it after sending it to accounting HUM interesting. Accounting person promise to get check cut. Needless to say I won’t be buying from independence Mazda again More

Thanks For My Dream Car!! Brittney and her manager Frank helped get me into the car of my dreams--a 2017 Mazda MX-5 Miata--despite me having negative equity and challenged cred Brittney and her manager Frank helped get me into the car of my dreams--a 2017 Mazda MX-5 Miata--despite me having negative equity and challenged credit. Even though I lived more than 2 hours away, Brittney delivered the vehicle to me herself so that I didn't have to make the commute. The whole process took barely any of my time while they put in a LOT of theirs, as well as effort. Thanks again guys for everything! More