Independence Mazda

My wife and I bought a Mazda 3 from Independence Mazda. They were very helpful in the sales experience we also bought Gap coverage and maintenance agreement because it was a used car. In January 2017 the car w were very helpful in the sales experience we also bought Gap coverage and maintenance agreement because it was a used car. In January 2017 the car was involved in a total loss accident . After the insurance company paid off their cost of the car there was still a balance of 2700.00 . No problem right we bought the gap coverage . Wrong ! What a nightmare getting all the paperwork together for the gap coverage and the many phone calls to American Financial who we bought the gap coverage from through independence Mazda in the end we receive a whole 51 dollars from that coverage. But it didn’t end there. we were also entitled to a refund from the Maintenance agreement . Nightmare 2 we were told we needed to contact the Dealership {independence Mazda} to cancel the agreement and they would contact American Financial and american financial would tell them how much to refund. After several phone call to the dealership and speaking with the finance guy and the manager. I was told it was taken care of . Wrong a month or so later after speaking with the bank to see if they had received the refund check I was told it was not there yet. I called independence Mazda several times finally they gave me the number to American financial I call them and found out that the owner of the car had to sign the form to cancel the agreement which we were told on more than one occasion by independence Mazda that we did not have to sign . (don’t know their own system) got that done also found out that Independence Mazda is actually the ones refunding the money . Well it is May 23 2017 and the bank just called me still no refund check from Independence Mazda. I called independence Mazda again spoke to Nick he said he didn’t have anything to do with it after sending to accounting. Nick gave me the number to accounting . I told her the story she ask me if I had spoke to Nick and I told her I just did and he said that he had nothing to do with it after sending it to accounting HUM interesting. Accounting person promise to get check cut. Needless to say I won’t be buying from independence Mazda again More

Thanks For My Dream Car!! Brittney and her manager Frank helped get me into the car of my dreams--a 2017 Mazda MX-5 Miata--despite me having negative equity and challenged cred Brittney and her manager Frank helped get me into the car of my dreams--a 2017 Mazda MX-5 Miata--despite me having negative equity and challenged credit. Even though I lived more than 2 hours away, Brittney delivered the vehicle to me herself so that I didn't have to make the commute. The whole process took barely any of my time while they put in a LOT of theirs, as well as effort. Thanks again guys for everything! More

Second Mazda This was our second consecutive new Mazda. We traded in a 2009 Mazda 3 and purchased a 2017 CX-3. We've owned many new cars over the years, but none This was our second consecutive new Mazda. We traded in a 2009 Mazda 3 and purchased a 2017 CX-3. We've owned many new cars over the years, but none that gave us the longevity, with regular scheduled maintenance, that Mazda did. Since moving to Charlotte a year ago, we'd had the 3 serviced at Independence on two occasions and were more than pleased with the service department. I walked in last Thursday afternoon, just to look at the 2017 3 and CX-3, and left two hours later with a contract in hand. I hadn't really intended to purchase a vehicle that same day, but Jay Roman worked out a deal I couldn't refuse. Jay R. was, in a word, nothing short of PHENOMENAL. He was extremely knowledgeable about ALL of the models, patient, pleasant, respectful and accommodating. In fact, he personally delivered the new vehicle to our home, the very next evening, and drove back the trade-in Mazda 3.. He spent well over an hour showing my wife all of the bells and whistles and how to work various components - everything from the tires to the radio to the heated seats to the keyless entry. He didn't miss a single detail. Without a doubt, this was the most pleasant car-buying experience we've had in 35 years. We're still kind of in shock, truth be told; it was THAT awesome of an experience. If you're thinking of purchasing a Mazda, DO check out Independence and DO make it a point to ask for Jay Roman. You will not be disappointed. Zoom, Zoom! (Rob & Laura) More

Love my New ( Used ) Car!!! I was very pleased with the service and especially my salesperson Brittney Fleury. I asked a ton of questions and she was able to answer each one or k I was very pleased with the service and especially my salesperson Brittney Fleury. I asked a ton of questions and she was able to answer each one or knew just where to find the answer. Very knowledgeable and friendly!! And I feel that I got a very good deal on my purchase. Awesome experience, Thanks Brittney!!! More

Great Experience I had a fantastic experience purchasing my first brand new car with David Thompson. He was very helpful, friendly, and knowledgeable on everything maz I had a fantastic experience purchasing my first brand new car with David Thompson. He was very helpful, friendly, and knowledgeable on everything mazda has to offer. All of the staff in general were very helpful and willing to work with me to ensure I met my financial expectations. David kept up with me during the process to make sure I was ready and excited for the new car! I definitely recommend these guys if you are looking for a friendly staff and smooth process. More

Excellent experience Just moved from NY and didnt know what to expect going in to a new dealership but thankfully i received so much help from two wonderful salesmen. They Just moved from NY and didnt know what to expect going in to a new dealership but thankfully i received so much help from two wonderful salesmen. They were patient, funny, kind and put me at ease. They worked hard to get me the best deal. I would highly recommend them to anyone looking for a car and wanting the best experience. More

Amazing experience David Thompson helped me out and he's a great guy! He helped me find the car I wanted with everything I wanted for a great price. Super great staff th David Thompson helped me out and he's a great guy! He helped me find the car I wanted with everything I wanted for a great price. Super great staff that made my first actual dealer experience amazing. Definitely come see David!!! More

Great Customer Service I have trusted George Jankowski in the purchase of all of my family vehicles for the past 16+ years. He is knowledgeable, courteous, and very helpful. I have trusted George Jankowski in the purchase of all of my family vehicles for the past 16+ years. He is knowledgeable, courteous, and very helpful. I have been very happy with every purchase and the customer service George has provided throughout the years, including my most recent purchase. Thank you George! More

great experience Brittney Fleury and Nick at the Independence Mazda dealership were GREAT to work with spending time and with no pressure. Brittney provided all the de Brittney Fleury and Nick at the Independence Mazda dealership were GREAT to work with spending time and with no pressure. Brittney provided all the details we required to make our decision. Everyone was very courteous and professional. Brittney introduced us to the service department and had us setup for our first maintenance. Brittney was very detailed in explaining the functions and services available with our MAZDA. My husband and I would recommend Brittney and Nick to anyone looking at Mazda or in fact just looking for a car. More

Best car buying experience I've ever had! This was the 4th time I had purchased a new car, so of course I expected pushy sales people with a limited knowledge of the product. That was the CO This was the 4th time I had purchased a new car, so of course I expected pushy sales people with a limited knowledge of the product. That was the COMPLETE OPPOSITE of what I got! Brittney was extremely knowledgeable and so easy to work with! Not once did I feel pressured, she made me feel like an old friend. I was so impressed when we went for the first test drive and she walked me through every piece of the car and all of the safety features. The process was quick and easy. I wasn't planning on purchasing a car for a few more months, but my search stopped at Independence Mazda due to the excellent service. I would recommend Brittney and the team at Independence Mazda to anyone! More