Indy Honda

Indy Honda responded

Hi Jake, thank you for taking the time to write a positive review! We are glad to hear Jake and Nicholas were able to help you find a great Honda Passport and were able to make your overall experience at our dealership quick. If you ever need help with your new Honda Passport, feel free to give us a call at Indy Honda.

Indy Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Indy Honda responded

Hi, Thank you for your feedback in regards to your interaction with our Finance Team. We take our customer satisfaction very seriously here at Indy Honda and I would like to know more about your experience. Would you please reach out to me at your convenience? Best, David Piercefield General Manager (317) 887-0800

Indy Honda responded

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CashBuyer1970 responded

Hello. Thank you for your message. My wife wrote the review. Personally, I don't leave 1-star reviews because any organization can have a bad day. I'm going to try to give you some feedback that is possibly useful. No single customer experience should have tremendous weight, but maybe you're hearing the same things from multiple customers. That used car building / showroom has a vibe that does not encourage me to spend money there. The exterior looks pretty rough. The interior is just bad. For example, someone needs to clean the HVAC vents. The men's room looks like it was built 30 years ago. Everything is worn out. The inactive popcorn and hot dog equipment in the showroom look a little silly. In terms of personnel, we had a good experience with Lamont. I recommend having a female employee on duty at all times. When I walked in, I felt surrounded by stereotypical Bubbas: middle-aged white guys who probably hate my politics. Admittedly, that is a very superficial impression and stereotypes are often misleading. With regard to sales manager Pete: I had many of the same negative impressions that my wife had. My first thought, based on his appearance and body language and speech, was that he had been plucked out of 1964 and dropped into that showroom. I perceived that he was irritated about something. I don't know why he would be irritated at us, and the source of his irritation was probably elsewhere. Even so, he was sending strong negatives signals that influenced my perception of him. We were disappointed that our price / offer was not accepted. As I write this, I'm trying to filter that out of my thoughts about the dealership. I'm a novice car buyer and I may have unrealistic expectations. Perhaps this is the greatest indictment: My wife said that, even if that dealership had a car that met our requirements and our budget, she would not want to spend money there. She doesn't want to reward an organization that operates that way. She feels that a quality organization would not put up with Pete. I don't feel that way about the dealership as a whole, but I never want to speak to Pete again. Having grown up near Lafayette, the Rohrman brand is a pretty strong in my mind. Our experience, on this particular evening, fell far short of expectations. I'm not angry but I do feel like I have something to say. If you're hearing the same things from multiple people, then you'll know that there are issues. I wish you guys success and all the best going forward. Tim Gale 317-965-5370

Indy Honda responded

Thank you for bringing this to our attention and sharing your feedback about your sales visit. Customer satisfaction is our top priority, and we are sorry that we missed the mark here. We appreciate all customer reviews as they allow us to learn and make improvements, and we will be sure to share your input with the team.

Indy Honda responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. Indy Honda always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, David Piercefield General Manager (317) 887-0800

Indy Honda responded

Hi Nick, thank you for taking the time to write about your experience. We are happy to hear Kevin, Jeff, Jim, and Heather communicated thoroughly about your repair process, and we are glad to know you trust our expertise. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us.

Indy Honda responded

Hello, Thank you for sharing your experience. I would like to learn more about your feedback regarding any services provided. Please give me a call when you have the chance. David Piercefield General Manager (317) 887-0800

Indy Honda responded

Thank you so much for your excellent review! We are so glad that we've had the opportunity to work with you for all these years, and we are thrilled that you have found your experience with us to be a consistently positive one at Indy Honda. Please don't hesitate to reach out if you need anything else, we look forward to seeing you again!

Indy Honda responded

Hi, thank you for taking the time to share your fast and efficient service experience with Kevin and Heather! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Indy Honda.