Indy Wholesale Direct

I purchased a car online (asking price) and the salesperson / team was great but that is where this company stops being helpful or kind. I've have purchased plenty of used cars in my life, all hav salesperson / team was great but that is where this company stops being helpful or kind. I've have purchased plenty of used cars in my life, all have turned over the title quickly and without incident but not Indy Wholesale Direct. It should never take a car dealer longer than 30 days maximum to give the buyer the title to the car they purchased. It took Indy Wholesale Direct, over 2 months to finely produce the title. When my temp tag expired, I ask for an extended temp tag and they refused leaving me with a car I couldn't drive. I did not receive my title till after I registered a complaint with the Bureau of Motor Vehicles. It got to the point where I was on the verge of contacting a lawyer. Furthermore, I think it is fair to note, I myself work in the corporate world with customers of my own and I would never treat them the way I was treated in pursuit of a title. The title department (Britney) is seeming just unhelpful. When I asked to speak with the GM (Aaron) he only yelled at me for annoying him and when I politely asked him to lower his voice, he informed me he was only at a 2. I would hate to be on the receiving end of his 3 let alone 10. To summarize: I have such buyer's remorse, not because of the car I purchased but the customer service I received and in getting the car and the title from Indy Wholesale Direct. It was a very unprofessional, disrespectful, and stressful process. If a person spends over $30.000 with your company, they should at the very least be treated with descent respectful customer service. More

Sold a car where the seat belt sensor was purposely bypassed. Aaron Wilson will lie and threaten your wife. Indy Wholesale Direct is a fraud. Just like there GM. bypassed. Aaron Wilson will lie and threaten your wife. Indy Wholesale Direct is a fraud. Just like there GM. More

After two months they still have not paid off my trade-in. No one will contact me back. I would never recommend this type of service to anyone. trade-in. No one will contact me back. I would never recommend this type of service to anyone. More

Caleb was great- he really listened to me and helped me to find what I was looking for. to find what I was looking for. More

Daniel was great! Super easy to do business here. I highly recommend this dealership. 10 out of 10 recommend Super easy to do business here. I highly recommend this dealership. 10 out of 10 recommend More

Caleb Ransom is the best there is here! 100% transparency, enthusiastic, and a great personality! 100% transparency, enthusiastic, and a great personality! More

Brandon did an outstanding job in communication, honesty and closing the “deal” on the purchase of our 2015 Nissan Leaf S. We would highly recommend IWD and Brandon Wilson for the purchase of your next veh and closing the “deal” on the purchase of our 2015 Nissan Leaf S. We would highly recommend IWD and Brandon Wilson for the purchase of your next vehicle. More

Brandon was awesome! Had a great experience buying a car from him!! Will recommend to others Had a great experience buying a car from him!! Will recommend to others More

Absolutely Unprofessional — Buyer Beware! If I could give Indy Wholesale Direct zero stars, I would. My experience with this dealership has been nothing short of frustrating, disappoin If I could give Indy Wholesale Direct zero stars, I would. My experience with this dealership has been nothing short of frustrating, disappointing, and unacceptable from start to finish. On May 2, 2025, I visited their lot and viewed a vehicle that they claimed had gone through a “detailed inspection” before being listed for sale. However, during my visit, I immediately noticed that the radio wasn’t working. When I raised this concern, the staff downplayed the issue and reassured me that it was an easy fix — they even stated it could be taken care of within a week. Based on that promise, and because the contract explicitly stated the radio would be repaired within 30 days, I went ahead and purchased the car that same day. Big mistake. Instead of allowing me to take the car home, the dealership asked to keep the car so they could handle the repair quickly. One week passed. Then two. No updates. No returned calls. After being completely ignored, I had to physically show up at the dealership to get any answers. Only then was I told there was a backlog with repairs, and I could take the car home until it was my “turn.” Already frustrated, I agreed. Another two weeks go by. Still no repair, and we were now past the 30-day window stated in the contract. So, I returned the car to the dealership again, with the understanding that the radio part was being shipped and the issue would be resolved in three days. The car was purchased on May 2 and as of June 13 still No radio. No updates. No car. Not a single courtesy call or follow-up. The general manager is completely unprofessional. When I finally went back in person to speak with the General Manager, I had to wait over an hour for him to even show up. The lack of urgency, communication, and customer care is appalling. This dealership is not trustworthy. The “inspection” they claim to do clearly missed even basic functionality, and once the sale was made, their promises were quickly broken. If you value your time, your money, and your sanity — stay far away from Indy Wholesale Direct. More