Ingersoll Auto of Danbury

No, I am not the owner, or an employee or a friend of either. I have been dealing with Ingersol Auto since 1998 when they were a Saturn dealership. Bought and serviced 5 cars with them, and every sales t either. I have been dealing with Ingersol Auto since 1998 when they were a Saturn dealership. Bought and serviced 5 cars with them, and every sales transaction was smooth and the sales staff very helpful. Took all cars for service and still do. Currently own a Buick bought through them. Service staff is extremely friendly, informative and go out of their way to ensure you are satisfied. Will continue to use them and will buy my next vehicle from them again. More

Great service, answered all my questions and concerns i had. now I am much more confident on financing a new truck! Te entire staff has been quite helpful, they take plenty of time assisting you until cust had. now I am much more confident on financing a new truck! Te entire staff has been quite helpful, they take plenty of time assisting you until customer satisfaction. Will go back when I am ready to make my purchase! More

I've bought/leased over 25 cars in my life and have never experienced the level of service, friendliness and attention to detail that I had at Ingersoll. It felt appreciated and received knowledgeable never experienced the level of service, friendliness and attention to detail that I had at Ingersoll. It felt appreciated and received knowledgeable instructions on getting the most of the features on my Cadillac SRX. More

I have been coming to this dealership for many years and have been totally satisfied with the service and quality of my GM vehicles! I read some of the other negative reviews of Ingersoll and I can't belie have been totally satisfied with the service and quality of my GM vehicles! I read some of the other negative reviews of Ingersoll and I can't believe that it is the same place! My experiences for the last 17 years (when it was Saturn of Danbury) have been everything that an outstanding dealership should be. I would (and have, on numerous occasions) recommend them to any person wanting a great car buying and service experience! More

The Service is terrible. Had my car in there for oil change and service,had an appointment,did a drop off. Didn't hear back for 2 days. Called them up to check in and found out the car had not even been change and service,had an appointment,did a drop off. Didn't hear back for 2 days. Called them up to check in and found out the car had not even been looked at. No appology from them and no interest in getting it done anytime soon. So I took my car back! Just a bunch of jerks! Never going back! More

I think all the reviews I've seen about this dealer have to have been WRITTEN BY THE OWNER. This place is TERRIBLE. I went there to buy a replacement pick up, cash. I have a Chevrolet pick up now and was to have been WRITTEN BY THE OWNER. This place is TERRIBLE. I went there to buy a replacement pick up, cash. I have a Chevrolet pick up now and was willing to get a new one. The salesperson seemed annoyed, and paid very little attention to the items I wanted in a new truck. She claimed they had only one truck that fit my specs. The one she showed me had no resemblance to what I had asked for. She claimed it was the only one that had my requirements, yet I could see many trucks in the lot that looked like they could be what I wanted. It seemed she didn't want to bother to do the work necessary to sell a vehicle. This attitude is why people buy foreign cars. I won't be going to any GM dealers in the foreseeable future! More

The best car buying experience ever! Aaron and Debbie are awesome! I was treated like family and I will never buy from any other dealership! awesome! I was treated like family and I will never buy from any other dealership! More

Took my Corvette in for service and have to say I was leary from reading the reviews. I can tell you I was very happy. Everyone was extremely courteous and made me feel very at ease. The service was e leary from reading the reviews. I can tell you I was very happy. Everyone was extremely courteous and made me feel very at ease. The service was excellent and the issues were fixed. I was kept up during the day with updates with what was going on and they called me when they said they were going to. Some of the bad reviews are old and from what I can see they must have been aware of them. I will not hesitate to continue to bring my cars there for service. Bill R More

After 12,000 miles on my new 2011 Chevy Cruze the automatic transmission popped out of gear and would not reengage, I ended up stranded on the side of the road for over an hour in the dark. I had the automatic transmission popped out of gear and would not reengage, I ended up stranded on the side of the road for over an hour in the dark. I had the car towed by AAA to their garage and called Ingersoll the next morning. The service department receptionist told me that I would have to pay to have the car towed to their service department and and for my own rental. After being transferred to a manager I was told that towing would be covered by Chevy's Roadside Assistance which the receptionist never mentioned. Once the car and myself was at the dealership I talked with the Service Manager who told me that 12,000 miles was a lot of miles for a transmission--which is a blatant lie. The Service Department took a week to fix my car and in that time they also fixed a "small coolant leak". Well, 8 weeks later I was back in the Service Department for a recall when they discovered a "small coolant leak" again and worked on the car for another three days. The USB port has been "fixed" twice with the car in the shop for a couple days each time. I am concerned for my safety in a vehicle that Ingersoll services, as the items they are fixing keep failing and the Service Manager lies. More

Purchased a pickup truck and paid cash and dealer was supposed to deliver the vehicle at my house. No communication on the status of my delivery just came home one day and saw the truck in my driveway. A supposed to deliver the vehicle at my house. No communication on the status of my delivery just came home one day and saw the truck in my driveway. Also, dealer did not keep to their promise. They didn't pay the money they promised for a repair. Besides, I was told that the vehicle will be delivered with full tank of gas, but came empty. It was very difficult to get a hold of the sales rep, especially after collecting my money. I was always calling them. They never call me on any update. In fact, I had an excellent experience when I bought a car from Mercedes dealer in Iowa. I never went to Iowa, everything was done by phone and it was superb. I was 100% satisfied with the service. I had such a bad experience with Ingersoll that even if they offer me a car for free, I won't take it because of their terrible sales service. Though, I read a lot of good things about the dealership, but I think it's only from New car department and with local residents. Please, do yourself a big favor, don't buy used car from this company because of their bad customer service. More