Ingram Park Mazda

First of all i would like to say that I received great customer services from most of the employees. My sales person was Austin Parker, he was very polite and knowledgeable of the vehicles he presented m customer services from most of the employees. My sales person was Austin Parker, he was very polite and knowledgeable of the vehicles he presented me, he explained me all the features and details. I was referred to this dealership by someone who bought a car from Robert Reyes, they had excellent experience with him. Thats the reason I stopped by IPAC Mazda, i had the chance to talk to Robert Reyes 3 weeks before my actual purchase, he was super polite and very friendly, I instantly felt truly welcomed. Robert Reyes then assigned me Austin Parker as my sales person, because Robert Reyes is now a sales manager. Now, unfortunately Robert Reyes was not present on the day of my purchase (Nov. 10. 2012), i dealt with my sales person Austin Parker, which once again was super friendly and polite, Unfortunately when it was time to talk to the sales manager on duty (Eduardo Sanchez) I did not have a good experience at all, unbiased of the price offer he made me, he was very dry an unpleasant, made me feel that my business was not important for him, usually when you make an offer the sales manager takes it up higher for approval or disapproval, on my case he didn't even consider my offer, he immediately cut me off and asked me: "I can't do it for this price, is there anything else i can do for you today?". he did not even try to earn my business, thats was clearly an invitation to walk right out of the dealership, which i did right away. Now the good news is, as i was backing up my car to leave the dealership, Austin Parker stopped me, he had talked to Tim Goodman who walked outside with him. I pulled back in the parking spot and walked back in the dealership to deal with Tim Goodman, which was a very friendly and polite person, he made me feel import and that my business mattered to him, he considered every offered I made, until we were able to strike a deal. I am very pleased with my overall experience with IPAC Mazda, i did not let my bad experience with Eduardo Sanchez ruin all the good work from all the other friendly employees. In a nut shel, if you want great customer service, friendly staff and the best prices between all the dealerships i visited (IPAC Mazda, Mazda South, North Park Mazda, Roger Beasly Mazda and Legend Mazda) stop by IPAC Mazda and give Austin Parker a chance to show you all the great things they have to offer, i strongly advise you to make sure his sales manager Robert Reyes is working on the day of your visit. If he is not i would suggest you to come back some other day that he is present, i would not want to deal with Eduardo Sanches, but hey you never know, you might have good luck with him! More

The service was great my sales person was friendly and very patient. He did a great job with helping me making an informed purchase that I felt confident and comforatable with. Best of all I came out a ve very patient. He did a great job with helping me making an informed purchase that I felt confident and comforatable with. Best of all I came out a very happy and satisfied customer. I would return to this dealership again and sales man. More

I would like to say thank you and job well done IPAC MAZDA. We recently traded our son's Jeep Commander in for a 2013 Mazda 3. My wife did most of the leg work on this trade and was very impressed wit MAZDA. We recently traded our son's Jeep Commander in for a 2013 Mazda 3. My wife did most of the leg work on this trade and was very impressed with how nicely she and my son were treated. She was very complimentary of the Sales Consultant, Brandon Livingston. Since my signature was required on some paperwork she said I should have Brandon show me around since we were also thinking of trading my Hummer in. Upon my arrival to the dealership i was greeted in the parking lot as i pulled in and directed where to park. They also escorted me into the building and and had the receptionist page Brandon. Everyone was very cordial and efficient. Brandon arrived and escorted me to Stephen Duff the Finance Manager's office. Stephen too was very cordial and had all the paperwork ready for me to sign. After signing, Brandon showed me around the lot. He walked me through a variety of makes and models that Mazda had to offer and was very knowledgeable about each accessory that the different models came with. Needless to say I was very impressed, relaxed and stress free. I met Eddie Sanchez the Sales Manager who was very friendly and hoped that when I got ready to trade my Hummer would give them a call. Brandon and i set up an appointment to have my Hummer appraised and to start the paperwork for a trade in. The entire process went very quickly and we soon came to an agreement on price. I decided on a CX5 Grand Touring with Tech Package in Liquid Silver and as luck would have it my vehicle was on a truck headed to the dealership. They took my 2006 Hummer off my hands and loaned me a CX5 to drive until mine arrived. My CX5 arrived the next day and Brandon walked me through the vehicle explaining how things worked. He also helped me set up the Nav system, Bluetooth, Radio, and SiriusXM satellite which I got a 4 month free trial. Thanks IPAC MAZDA for making me feel like family. More

Amy was the first to email me at seeing my interest online. She directed me and encouraged me to come in to find out more information. I appreciated her encouragement. At my appointment, Amy introdu online. She directed me and encouraged me to come in to find out more information. I appreciated her encouragement. At my appointment, Amy introduced herself to me and then introduced me to the dealer I would be working with, Brandon Livingston. He was very attentive and interested at every detail of my acquiring a new Mazda including financing and finding the right Mazda for me. This is the 2nd time I've been to IPAC to buy a new car. I never thought I'd find a salesman as nice as my first, but Brandon was wonderful. He was polite, thoughtful, friendly, funny, and knew every detail of the process, making my purchase both swift and fair. I appreciate the work he did for me in my trade in as well. I would definitely recommend him to anyone interested in getting a Mazda. Thanks so much!!! I LOVE my new Mazda 3...it's zoomy and fun and everything I need in an economical and great looking vehicle. Kathy More

CUSTOMER SERVICE: Manny the salesman was impeccable in customer service. This gentleman made it all about the customer by taking the time to ask questions that were important to the customer. He represent customer service. This gentleman made it all about the customer by taking the time to ask questions that were important to the customer. He represented a new model of being a top salesman versus the traditional shark ways of push and rush! I was very impressed by Manny!Karl the finance manager is a great listener and this is rare in the automobile industry. Karl was interested in much more than closing a fast deal. He actually cared about establishing a long term customer relationship. It is obvious! There are multiple families that work with Karl and Manny because of their openness and high consideration of customers! QUALITY OF WORK: Manny went above and beyond in making sure he showed vehicles that I liked! Never did he once not know how to answer a Mazda question. To our family he is a MAZDA expert! His articulation and willingness to explain things honestly and to go step-by-step in how to operate features in a vehicle was a strong selling point for me! Karl alleviated my anxiety in making an iimportant major purchase and was helpful and did not hesistate in reexplaining anything. He accomodates the customer with a big great smile through the entire process which was contagious! FRIENDLINESS: Both Karl and Manny are two of the most quickest, genuine, friendly auto industry individuals! It only tells one thing- THEY KNOW THEIR STUFF! OVERALL EXPERIENCE: My overall experience was the highest rate one can give! Karl and Manny are a team you can count on entirely! These two work together hand in hand and will deliver to you what you desire- from type of seats in your new car to a comfortable finance contract that fits you. They simply CARE ABOUT THEIR CUSTOMERS! If you're looking for a vehicle, trust me, you will not be dissapointed! PRICE: The price was fair. IN THE FUTURE IT'LL BE VERY HARD TO GO TO ANOTHER DEALERSHIP OR TO EVEN RECOMMEND SOMEONE TO ANOTHER DEALERSHIP! Sorry... as of now I don't like anyone else :) More

When I first started looking for a vehicle back in 2008, Karl Sidney was very sweet and patient while I hesitantly looked for a new vehicle. He showed me many vehicles that would meet my needs and worked wi Karl Sidney was very sweet and patient while I hesitantly looked for a new vehicle. He showed me many vehicles that would meet my needs and worked with me on financing the one I finally chose. Since that time, I have referred my friends and family to Karl and he has gotten nothing but rave reviews on his service. On 10/4/12, I was again searching for a vehicle. Karl introduced me to Melvin and off we went in search of a car. I selected a 2012 Mazda 3 with a sunroof, but was not gonna purchase until the 9th or 11th. Well on the 9th, Karl was off, but being the professional that he is, he called Melvin and got the "wheels" rolling to quickly process my purchase. I arrived hungry, but was in and out within a short period of time and got to eat a good lunch. Everyone was absolutely professional, and I NEVER felt pressured to buy anything I didn't want. Thank you IPAC!!! Your positive attitudes, friendly and knowledgeable staff, and your consistency are all appreciated. Best wishes from a faithful IPAC customer. Y.S. More

MY EXPERIENCE AT IPAC MAZDA WAS INCREDIBLE,MELVIN ARRIAGA WAS VERY HELPFUL IN EVERY ASPECT OF BUYING A NEW CAR. FROM TAKING US TO LOOK AND PICK OUT THE CAR WE WANTED TO WORKING OUT THE FINANCING AND THE TRAD WAS VERY HELPFUL IN EVERY ASPECT OF BUYING A NEW CAR. FROM TAKING US TO LOOK AND PICK OUT THE CAR WE WANTED TO WORKING OUT THE FINANCING AND THE TRADE-IN AND AFTER THE APPROVAL INTRODUCING US TO PARTS MANAGER AND SERVICE MANAGER AND TO GARY WILEY IT WAS A TOTALLY WONDERFUL AFTERNOON THANKS TO MELVIN....WILLIAM R LERNER AND SHERRY L LERNER More

Customer service was great, the quality of work was great, the workers were very friendly, and the price was reasonable. My experience was only lessed by a slight issue with the vehicle, but it was mad great, the workers were very friendly, and the price was reasonable. My experience was only lessed by a slight issue with the vehicle, but it was made right almost immediately. More

My car buying experience was great thanks to Manny and the rest of the team who worked their butts off getting me into a new Mazda CX-5. I couldn't be happier. They worked on my loan for hours due to my the rest of the team who worked their butts off getting me into a new Mazda CX-5. I couldn't be happier. They worked on my loan for hours due to my not-so-great credit. I never in a million years expected to go home with a brand new 2013 SUV that I am really, really happy with. Thanks Manny and the rest of the team!!! More

Hi there my name is Edgar L. I was in need of a car and searching for weeks, my stress ended when I met Manny, who introduced me to Donald AKA Duck and last filed my paper work with Robert Reyes. I was ext searching for weeks, my stress ended when I met Manny, who introduced me to Donald AKA Duck and last filed my paper work with Robert Reyes. I was extremely satisfied with Robert Reyes service, in fact because of his professional polite customer service I decided to stick whith IPAC Mazda only due to his excellent service. I was debating within two vehicles in a different dealer ship, but once I walked in and asked him what I can afford with a particular payment in mind he got me into a perfect used vehicle. Mr. Reyes didnt waste no time to figure out if I qualified or not an answered all my questions indeed in a timely manner. And believe me I asked every question possible which he answered and was not annoyed like other dealership management. To make this story short I was very pleased with everyone who helped me out especially Robert Reyes which I will recommend to others and will go back to purchase again from him. If you are looking for a new or used vehicle and great customer service I recommend to speak to Robert Reyes from mazda Ipac, his the man to talk to and he will make you the best deal out there. P.S I got me a Mazda3 black at a really reasonable payment and price thanks to Robert Reyes. More