Ingram Park Mazda

CUSTOMER SERVICE: Manny the salesman was impeccable in customer service. This gentleman made it all about the customer by taking the time to ask questions that were important to the customer. He represent customer service. This gentleman made it all about the customer by taking the time to ask questions that were important to the customer. He represented a new model of being a top salesman versus the traditional shark ways of push and rush! I was very impressed by Manny!Karl the finance manager is a great listener and this is rare in the automobile industry. Karl was interested in much more than closing a fast deal. He actually cared about establishing a long term customer relationship. It is obvious! There are multiple families that work with Karl and Manny because of their openness and high consideration of customers! QUALITY OF WORK: Manny went above and beyond in making sure he showed vehicles that I liked! Never did he once not know how to answer a Mazda question. To our family he is a MAZDA expert! His articulation and willingness to explain things honestly and to go step-by-step in how to operate features in a vehicle was a strong selling point for me! Karl alleviated my anxiety in making an iimportant major purchase and was helpful and did not hesistate in reexplaining anything. He accomodates the customer with a big great smile through the entire process which was contagious! FRIENDLINESS: Both Karl and Manny are two of the most quickest, genuine, friendly auto industry individuals! It only tells one thing- THEY KNOW THEIR STUFF! OVERALL EXPERIENCE: My overall experience was the highest rate one can give! Karl and Manny are a team you can count on entirely! These two work together hand in hand and will deliver to you what you desire- from type of seats in your new car to a comfortable finance contract that fits you. They simply CARE ABOUT THEIR CUSTOMERS! If you're looking for a vehicle, trust me, you will not be dissapointed! PRICE: The price was fair. IN THE FUTURE IT'LL BE VERY HARD TO GO TO ANOTHER DEALERSHIP OR TO EVEN RECOMMEND SOMEONE TO ANOTHER DEALERSHIP! Sorry... as of now I don't like anyone else :) More

When I first started looking for a vehicle back in 2008, Karl Sidney was very sweet and patient while I hesitantly looked for a new vehicle. He showed me many vehicles that would meet my needs and worked wi Karl Sidney was very sweet and patient while I hesitantly looked for a new vehicle. He showed me many vehicles that would meet my needs and worked with me on financing the one I finally chose. Since that time, I have referred my friends and family to Karl and he has gotten nothing but rave reviews on his service. On 10/4/12, I was again searching for a vehicle. Karl introduced me to Melvin and off we went in search of a car. I selected a 2012 Mazda 3 with a sunroof, but was not gonna purchase until the 9th or 11th. Well on the 9th, Karl was off, but being the professional that he is, he called Melvin and got the "wheels" rolling to quickly process my purchase. I arrived hungry, but was in and out within a short period of time and got to eat a good lunch. Everyone was absolutely professional, and I NEVER felt pressured to buy anything I didn't want. Thank you IPAC!!! Your positive attitudes, friendly and knowledgeable staff, and your consistency are all appreciated. Best wishes from a faithful IPAC customer. Y.S. More

MY EXPERIENCE AT IPAC MAZDA WAS INCREDIBLE,MELVIN ARRIAGA WAS VERY HELPFUL IN EVERY ASPECT OF BUYING A NEW CAR. FROM TAKING US TO LOOK AND PICK OUT THE CAR WE WANTED TO WORKING OUT THE FINANCING AND THE TRAD WAS VERY HELPFUL IN EVERY ASPECT OF BUYING A NEW CAR. FROM TAKING US TO LOOK AND PICK OUT THE CAR WE WANTED TO WORKING OUT THE FINANCING AND THE TRADE-IN AND AFTER THE APPROVAL INTRODUCING US TO PARTS MANAGER AND SERVICE MANAGER AND TO GARY WILEY IT WAS A TOTALLY WONDERFUL AFTERNOON THANKS TO MELVIN....WILLIAM R LERNER AND SHERRY L LERNER More

Customer service was great, the quality of work was great, the workers were very friendly, and the price was reasonable. My experience was only lessed by a slight issue with the vehicle, but it was mad great, the workers were very friendly, and the price was reasonable. My experience was only lessed by a slight issue with the vehicle, but it was made right almost immediately. More

My car buying experience was great thanks to Manny and the rest of the team who worked their butts off getting me into a new Mazda CX-5. I couldn't be happier. They worked on my loan for hours due to my the rest of the team who worked their butts off getting me into a new Mazda CX-5. I couldn't be happier. They worked on my loan for hours due to my not-so-great credit. I never in a million years expected to go home with a brand new 2013 SUV that I am really, really happy with. Thanks Manny and the rest of the team!!! More

Hi there my name is Edgar L. I was in need of a car and searching for weeks, my stress ended when I met Manny, who introduced me to Donald AKA Duck and last filed my paper work with Robert Reyes. I was ext searching for weeks, my stress ended when I met Manny, who introduced me to Donald AKA Duck and last filed my paper work with Robert Reyes. I was extremely satisfied with Robert Reyes service, in fact because of his professional polite customer service I decided to stick whith IPAC Mazda only due to his excellent service. I was debating within two vehicles in a different dealer ship, but once I walked in and asked him what I can afford with a particular payment in mind he got me into a perfect used vehicle. Mr. Reyes didnt waste no time to figure out if I qualified or not an answered all my questions indeed in a timely manner. And believe me I asked every question possible which he answered and was not annoyed like other dealership management. To make this story short I was very pleased with everyone who helped me out especially Robert Reyes which I will recommend to others and will go back to purchase again from him. If you are looking for a new or used vehicle and great customer service I recommend to speak to Robert Reyes from mazda Ipac, his the man to talk to and he will make you the best deal out there. P.S I got me a Mazda3 black at a really reasonable payment and price thanks to Robert Reyes. More

I was greeted by Manny at time of arrival to the dealership and told me that Amy had a family emergency and was not able to assist me. He presented to me and my family the CX5 and looked at the dealership and told me that Amy had a family emergency and was not able to assist me. He presented to me and my family the CX5 and looked at the 3 different styles. After going over the numbers (prices and trade-in value)without pressure I decided to buy the CX5. Manny and the rest of the staff treated my with respect and as a valued customer. I have and will recommend my friends and relatives to come buy a vehicle from your dealership. Many thanks. More

Manny was the person we scheduled our appointment with in the first place, but we are so pleased that he was our salesman. He worked with us to get our daughter, who is a single mother, out of a dangerous cl the first place, but we are so pleased that he was our salesman. He worked with us to get our daughter, who is a single mother, out of a dangerous clunker. He was patient and understanding the frustrations we had trying to figure out just what to do. I will definately recommend to anyone I know that is looking to buy a car to contact him. What a pleasant deal. Usually, we walk away from buying a new vehicle wondering if we did the right thing. With Manny, there was no question that we did. Congradulations to IPAC Mazda for have Manny as a exceptional salesman! More

We asked for an inernet quote from Ingram Park Mazda on a new 2012 Mazda 5 Touring with tint and bluetooth. Laura responded the same day with 3 quotes on 2012 new 5's and also with some alternate 2012 models new 2012 Mazda 5 Touring with tint and bluetooth. Laura responded the same day with 3 quotes on 2012 new 5's and also with some alternate 2012 models and with a certified used 5. We had done web comparisons on KBB and were pleased with the $. Manny met us, we went for a test drive, climbed all over the car and sat down to do the sale. The trade in was a fair price for our 2006 Ford Freestyle - about 800 to 1000 less than a car in almost perfect condition - so we were OK with the bottom line price. Steve was creative and helpful with the financing, and even figured out an instant way to have our payment made electronically monthly from our brokerage account. We did buy the extended coverage, and thought $1200 wa a fair price. Manny suggested we buy road hazard coverage for the tires from a tire dealership - we would not have thought of this. Manny even helped me take my home-made roof rack off my Ford. We were never uncomfortable - even though we have not bought a new car since 1998, and had never requested an internet quote because we thought we would be inundated with emailsWe were happy wih the whol experience - very polished crew. More

Mr. Areizaga is a very kind and respectful salesman. Before I purchased my vehicle he answered all of my questions and was dedicated to getting me the car I wanted at a reasonable price. Not only was he Before I purchased my vehicle he answered all of my questions and was dedicated to getting me the car I wanted at a reasonable price. Not only was he willing to call local dealerships to get the color I wanted for my purchase but he ensured I knew how to operate all of the technology my car was equipped with before I left. I never felt pressured into making a decision. I am very thankful for him and his team and will always recommend him to my family and friends on their quest to purchase their next vehicle. Sincerely, A very happy Mazda owner! More