Ingram Park Mazda

Upon arrival Joel walked out right away to greet me and asked to assist me. He listened to what I had to say, what I was looking for and took me directly to the new car I purchased. I wish it could always asked to assist me. He listened to what I had to say, what I was looking for and took me directly to the new car I purchased. I wish it could always be as easy and quick as this purchase was handled. Joel has outstanding communication skills and is a great asset to Mazda. Thank you for a positive customer experience. More

I purchased a 2011 Mazda3 in January, within the 2wks that I had the vehicle the check engine light came on and it wouldn't turn off. Within this time Gary Wiley had called me to see how the new car was that I had the vehicle the check engine light came on and it wouldn't turn off. Within this time Gary Wiley had called me to see how the new car was doing, I informed him about the light and he had my car brought in for service. Once I got my car back that same day I checked for light coming on and it still had the same problem. I called Gary Wiley back and informed him that the problem still existed, he told me to come in after work and he would have the problem fixed. Once I got to the dealership, Jaime Ortiz, Frank Lira and Gary Wiley were waiting for me. Gary told me that they were going to fix the problem by getting me into another Mazda3, I thought I was getting a loaner, but to my SURPRISE they took my Mazda3 out of my hands and actually gave me another CAR! WOW! I was soo SURPRISED!! This came very unexpectedly. Mazda went above and beyond to satisfy a customer.I am very grateful for what they did for me. I will continue to be a repeat customer with IPAC Mazda in the future. Many,many thanks! Debra Cruz More